Job Description

Overview:

JCPenney Salon Sales and Education Trainer

The Salon Sales and Education Trainer is responsible for driving sales growth by providing exceptional training, education, and support to store teams. This role combines sales strategy, product and service education, and team motivation to ensure the success of the JCPENNEY Salon. 

Sales Performance:

• Achieve monthly, quarterly and annual sales goals for stores as assigned.  Achieve all new launch product/service sales goals. 
• Identify growth opportunities and propose initiatives to drive revenue. 
• Development and oversight of focus door and business driving strategies for their assigned stores. 
• Manage weekly and monthly business recap of territory to highlight sales and training opportunities to drive business.
• Reviews targeted sales reports in conjunction with training plans to identify coaching/mentoring opportunities. Create store specific action plans for training and education needs to increase rank in doors for territory.
• Completes Sales & Education Trainer Recap form after each store visit; distributes to SM or Supervisor Leading Salon, GM, FM, DM and reporting manager. 
• Monthly and Quarterly review of business results and team performance with Sr Sales and Education Trainer 

Education and Training: 

• Responsible for delivering all Salon in-store training and education. Must be strategic and create localized approach to drive business in territory and understand and articulate all Salon strategies, initiatives, and direction for the overall business.
• Reviews & evaluates participant skill development during training and makes additional training recommendations to store leadership as needed. 
• Coach and develop people in conjunction with a distance learning model, deliver technical skills, workshops, and facilitate classes for associates. Inspire staff to continue growing training initiatives for Return of Investment. Ensure all selling staff can both understand the technical aspects of the brand and simply explain it to their customers. 
• Stays up to date with salon and service trends, styles through social media, industry publications and communications. Participates in on-going technical skills development through company and vendor-provided training and skill practice for total Salon. 

Operational Excellence:

• Ensure store consistency around core operational standards, visual merchandising standards, set execution, and brand launches 
• Leads Salon Managers to effectively execute all business-related strategies including Customer experience, selling protocols and productivity, merchandise presentation, operational process, and event execution. 

Customer Experience: 

• Manage and oversee all brand launch events and designated brand events through education and planning with the store team. Responsible to achieve event goal plans across territory. Provide sales support during events. Weekend in-store support required for events and master classes.
• Plan and manage masterclass events to drive awareness, excitement and sales. Manages workshop environment to ensure a quality learning experience.

Talent: 

• Partners with store GM and Beauty Field Manager on any staffing needs. Provides feedback to GM when a staffing issue is presented such as inability to build sales through services, lack of artistry, unwillingness/ inability to improve after education has been provided 
• Listens, responds, and acts upon associate concerns in a timely manner and collaborates with appropriate leaders and partners as needed. 

Business Performance: 

• Licensed Cosmetologist with strong technical and artistic expertise 
• Role requires up to 80% travel. Role requires weekend shifts during the year. Present in stores a minimum of 4 days each week, with 1 office day per week 
• Establish and develop strong partnerships in stores organization to influence participation and positive sales outcomes. Relationships include Beauty and Salon Teams, GM, DM, Pro Team, and Field Manager 
• Manages controllable expenses for travel and training supplies. 
• Complete all reporting in a timely manner (expenses, sales reports, training recaps, etc.) 
• Develop call cycle/calendar 2x month for the entire territory including Beauty Manager/Supervisor r; share access to visit schedules with Store General Manager 
• Communicate at least once monthly with all stores within territory to review objectives vs. performance 
• Excel, Word, and PowerPoint skills required. Outstanding oral and written communication, along with strong facilitation skills 
• Core Competencies & Accomplishments: 
• Strong in-field presence; lead by example through selling and training 
• Goal driven with an ability to multi-task 
• Creative and resourceful for events 
• Creative in the training of product and motivation of daily/weekly objectives 
• Strong interpersonal, organizational, and communication skills 
• Enthusiastic, friendly, positive energy with exceptional customer service and presentation skills 

Enjoy a rewarding career at JCPenney Corporate, where we offer a competitive benefits package, a vibrant work environment, and the opportunity to make a difference at one of America's most iconic retailers. 

Generous benefits: Medical/dental/vision insurance starting on day one, term life insurance, paid vacation/holidays, 401(k) Savings Plan with company match, and an associate discount on JCPenney merchandise. 

On-site amenities: Daycare, Grab & Go Store, Coffee Shop, the Local Kitchen, fitness center, free garage parking, golf simulator, arcade, pickleball courts, and vibrant co-working spaces, meeting rooms and wellness rooms.  

Exciting location: Our corporate office is located in the heart of Legacy West, a vibrant new development in Plano, Texas, with plenty of shopping, dining, and entertainment options. 

Opportunities for growth and development: We are committed to helping our employees grow their careers and develop their skills. We offer a variety of training and development programs, as well as opportunities for advancement. 

Collaborative and supportive culture: We believe in creating a workplace where everyone feels valued and respected. We encourage teamwork and collaboration, and we are always looking for ways to support our employees' success.  

About JCPenney:  

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company’s product assortment meets customers’ everyday needs and helps them commemorate every special occasion with style, quality and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when and how they want to shop – from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. 

Pay Range: USD $54,000.00 - USD $87,000.00 /Yr.

Job Tags

Holiday work, Full time, Local area, Worldwide, Shift work, Weekend work, 1 day per week,

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