Remote Help Desk Representative ($50/H) Job at The Castle Fun center, New York, NY

TmxjNCtoa3B4aUVMTE9lK3NwWVBxMFdtTlE9PQ==
  • The Castle Fun center
  • New York, NY

Job Description

Job Title: Remote Help Desk Representative
Hourly Rate: $50/hour

Job Summary:
We are looking for a Remote Help Desk Representative to provide technical support to our team and/or customers from the comfort of your home. The ideal candidate will have strong troubleshooting skills, exceptional communication abilities, and a proactive approach to resolving technical issues. You will be responsible for diagnosing and addressing technical problems related to hardware, software, and network systems, all while ensuring a positive user experience.

Key Responsibilities:
Documentation & Knowledge Base: Create and maintain detailed records of support requests, resolutions, and technical solutions for future reference. Contribute to the development and upkeep of internal knowledge bases and troubleshooting guides.
Training & Support: Offer guidance and training to users on technical best practices and preventive measures to reduce future issues.
Customer Satisfaction: Ensure a high level of customer satisfaction by providing efficient, courteous, and friendly service at all times.
Remote Collaboration: Work closely with other remote team members and escalate issues as needed to ensure a smooth support process and continuous improvement

Equipment Requirements:
A reliable internet connection and a quiet, professional workspace.
A computer, headset, and other necessary equipment for remote work.
Working Conditions:
Full-time or part-time hours available depending on business needs.
Flexible hours with the option to work from home.
Must be available to work during regular business hours, with occasional weekend or evening shifts as needed.
Remote position with the ability to work independently with minimal supervision.
Benefits:
Competitive hourly pay of $50/hour.
Flexible remote work environment.
Health insurance, paid time off, and other employee benefits.
Opportunities for professional growth and career advancement.
Ongoing training and development to keep your skills up to date.
Employment Type: Full-Time
Salary: $ 40.00 50.00 Per Hour

Job Tags

Full time, Part time, Remote job, Flexible hours, Afternoon shift,

Similar Jobs

Ohlone College

Theatre/Dance Instructor (Part-Time Faculty Pool) Job at Ohlone College

 ...Qualifications Theatre: Master's or Master of Fine Arts in drama/theater arts/performance; OR Bachelor's or Bachelor of Fine Arts...  ...is known as a hub of innovation and economic activity, and home to some of the most advanced manufacturing, biomedical research,... 

alts| Alteration Specialists + LABEL

Tailor Shop Manager Job at alts| Alteration Specialists + LABEL

 ...Tailor Shop Manager: NYC, Hoboken, NJ & Greenwich, CT alts | Alteration Specialists is looking for a Tailor Shop Manager Alts is looking for a dynamic, professional Tailor Shop Manager, distinguished by their charisma, teaching ability, and professional integrity... 

NBC Sports

Finance Internships - Summer 2026 Job at NBC Sports

 ...completed during 2025.See yourself at NBCU! Be a part of our intern community, a group of curious and passionate trailblazers who we...  ...Media HQ. The position will work closely with the Media Group finance team and collaborate with Controllership across the NBCUniversal... 

IT America Inc

Oracle EBS HCM Functional Consultant Job at IT America Inc

 ...Position: Oracle EBS HCM Functional Consultant Location: Chicago, IL (Hybrid 2-3 Days) Duration: Long term contract...  ...technically configure Oracle EBS HCM Core. Collaborate with Workday SI and Oracle EBS Core Support team to gather requirements and translate... 

Interim HealthCare of Central VA

LPN / Licensed Practical Nurse Job at Interim HealthCare of Central VA

Home Health Licensed Practical Nurse (LPN) in Newport News and surrounding areas! Interim HealthCare, the nations first...  ...patients with illnesses, injuries and chronic diseasesoften after hospital dischargeunder the supervision of an RN* Work with a team of...