Regional Service Manager Job at ABB, Cleveland, OH

TmxZKytoOG95aUFMSXV5eHNaVU5vRUduTWc9PQ==
  • ABB
  • Cleveland, OH

Job Description

Regional Service Manager

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Service Operations Manager

Your role and responsibilities

In this role, you will have the opportunity to supervise a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings, solutions, and projects to customers. Each day, you will contribute to the execution of service strategy and growth by focusing on cost-effective service delivery and adherence guidelines. You will also showcase your expertise by driving service achievements through resource planning, allocation, and effective implementation of standard procedures and safety protocols. The work model for the role is: Remote This role is contributing to the Process Automation Energy Industries in the North region. You will be mainly accountable for: Ensuring customer focus, urgency, and care in your direct area of responsibility, building sustainable customer relationships for growth, satisfaction, and retention. Driving the development of processes and practices based on customer feedback (Net Promoter Score) to consistently improve customer experience. Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload. Managing a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility. Our team dynamics: You will join a dynamic and high performing team, where you will be able to thrive.

Qualifications for the role

  • 15+ years of experience in a Field Service function, Field Service Management, or Project Management roles and experience with 800xA, Harmony/S+, or heritage abb control systems
  • Sound knowledge of all ABB Field Service tools and methodologies
  • Have transactional fluency in SAP, SalesForce, and Power BI applications
  • Basic industry knowledge of Power Generation & Transmission, Pulp & Paper, Metals & Mining, Oil & Gas, and Utilities & Water, and renewable energy
  • A 4-year degree in Process Automation, Computer Science, or Engineering is desired or comparable military technical training and minimum 15 years of relevant experience or a special combination of education and experience and/or demonstrated accomplishments will be considered.
  • Excellent communication skills – written and verbal (English).
  • Must have a current visa or be authorized to work in the United States

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit to learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application. If you want to discover more about ABB, take another look at our website Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

Job Tags

Monday to Friday,

Similar Jobs

Dignity Health

Physician Assistant Job at Dignity Health

 ...Provides excellent care under the direct supervision of staff physicians in the role of Staff N.P./P.A. for the patients of Dignity Health...  ...-ray studies.**Education:**Completion of approved Physician Assistant program.**Licensure:**Licensed PA in good standing.Current... 

PIH Health

Epic Radiant Radiology Application Analyst I, II, III-(Open to experienced remote in ID, NE, MO, OK, TX) Job at PIH Health

 ...Determination for the Epic Application Analyst (I, II or III), Radiant Radiology roles will be based on experience and qualifications. Not currently working with 3rd party recruitment agencies. For immediate consideration email resume to ****@*****.***... 

Hyatt

Concierge Job at Hyatt

 ...Summary The Concierge is responsible for creating a welcoming first impression and for providing current information about the local...  ...the ability to assist and/or respond accordingly. Provide personalized phone calls to VIPs and other designated guests welcoming... 

Queen City Cannabis

Dispensary Security Job at Queen City Cannabis

 ...Communicating with law enforcement, fire departments, and emergency medical personnel. Always maintain appropriate security coverage for dispensary. Other duties may be assigned by the Director of Security and Safety or another department manager. Help increase customer... 

JJM Marketing LLC

Appointment Setter (Momentum Solar) Job at JJM Marketing LLC

Join the Momentum Solar Family as an Appointment Setter! Are you a friendly, outgoing individual who enjoys engaging with others? Momentum Solar is searching for enthusiastic Appointment Setters to connect with potential customers and help them discover the power...