Job Description

Are you a compassionate communicator with a passion for helping others? Do you thrive in a fast-paced, remote environment where attention to detail and empathy go hand-in-hand? If so, we’d love to meet you.

We're a leading BPO organization delivering exceptional patient support solutions to healthcare providers nationwide. As a Patient Services Representative , you’ll be the trusted first point of contact for patients—bringing clarity, comfort, and efficiency to every interaction

• Connect with Patients: Handle inbound and outbound calls to schedule, reschedule, and confirm appointments with care and accuracy.

• Verify Insurance: Review and confirm patient insurance eligibility to ensure smooth appointment workflows.

• Support Clinical Teams: Process referral and prescription renewal requests, documenting them accurately for clinical coordination.

• Protect Privacy: Uphold strict HIPAA standards and patient confidentiality when managing health records and communications.

• Stay Organized: Scan and import documents into patient charts and ensure data is up-to-date and accessible.

• Collaborate and Communicate: Keep your management team in the loop with regular updates on progress and challenges.

• Adapt and Grow: Take on additional duties as needed and grow with our dynamic team.

• High School Diploma or equivalent

• 1+ years of prior customer service contact center experience

• Strong verbal and written communication skills with attention to accuracy

• Data entry experience required 

• Ability to work from a quiet, private home workspace with secure storage for PHI

• A reliable high-speed internet connection

Preferred Qualifications:

• Prior experience in a call center setting

• Prior experience with the EPIC application

• Familiarity with appointment scheduling tools and EMR systems

• Medical records handling experience

• Basic understanding of medical terminology

At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!

Equal Employment Opportunity/Disability/Veterans

If you need accommodation due to a disability, please email us at HR@Broad-path.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

BroadPath is an Equal Opportunity Employer

We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.

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