Hotel Assistant Manager job at stayAPT Suites Charlotte North Charlotte, NC, US

Job Description

We’re looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people. If this sounds like you, apply today! Responsibilities:

Compile occupancy reports and financial information for the general manager
Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies

Qualifications:

Prior hospitality experience of 1 year is required for this position
Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
Experience with MS office and bookkeeping skills desired
Showcase exceptional multitasking, communication, and management skills
High school diploma or equivalent certification required (GED)

About Company: stayAPT Suites entered the long-term lodging market with an announcement of its new hotel concept in January 2020. The new brand, which had over 20 hotels open by the end of 2022, with an additional 15+ in development, offers guests an experience not yet seen in its category. The room layout for each 500+ square-foot suite was intentionally designed to feel residential, with a dedicated living room, a full kitchen, and a separate bedroom. With a strong corporate financial backing and an experienced executive team in place, the Matthews, North Carolina-based chain is committed to building a portfolio of 100 corporate-owned hotels, in addition to franchising. Learn more at

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