Job Description

Our Company:

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our Property:

Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

We offer a very competitive salary and generous benefits including:

• Low-cost Medical, Dental, Vision Plans
• Paid Life Insurance
• Short- and Long-Term Disability
• Paid Time Off & Holidays
• 401(k) with 100% match up to 4 percent
• Commuter and Company-paid Toll Programs

POSITION OVERVIEW

Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities include registering guests, making, and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

RATE OF PAY  Full-time, hourly at rate of $20.00

WHERE WILL YOU WORK?

Front Office Operation - You will be our South Seas Ambassador, one of the first individuals welcoming our guests to the resort. 

POSITION REQUIREMENTS

Education: High school diploma or equivalent and/or experience in a hotel or related field is preferred. College course work in related field helpful.

Experience: Experience in a hotel or a related field preferred.

Required: Must have a valid driver’s license, motor vehicle background check will be completed.

ESSENTIAL FUNCTIONS, SKILLS, ABILITIES

• Fluent in English language, must be able to convey information and ideas clearly.

• Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.

• Holds an understanding of hotel products and guest services (i.e. lifestyle, full service, resort, etc.)

• This position holds multiple job functions at once.

• Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.

• Works well in stressful, high-pressure situations – fast paced environment.

• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

• Must maintain composure and objectivity under pressure.

• Must be effective at listening to, understanding, and clarifying the concerns or issues raised by coworkers and/or guests.

• Teamwork is essential and critical in this role.

• Must be able to work with and understand financial information and data, and basic arithmetic functions.

• An operational knowledge of Microsoft Office suite and comfortable with electronics.

PHYSICAL/MENTAL REQUIREMENTS

Front Desk Agents work in fast paced environments. This job may require you to stand for long hours and are exposed to Florida weather conditions, including high heat and humidity if working at either of our Welcome Gates. 

HOURS REQUIRED  

40 hours per week, flexible schedule, will be required to work weekends and/or holidays. Will be trained in all shifts of the Front Desk Operation including overnights. 

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.

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