Job Description

Automotive Dispatcher – Simi Valley Chevrolet

Position Details

Position: Automotive Dispatcher Department: Service Reports To: Service Manager Classification: Full-Time, Hourly or Salaried (based on experience and dealership policy)

Primary Responsibilities

- Efficiently dispatch repair orders to technicians, aligning tasks with skill sets and availability - Accurately write and manage Internal Repair Orders (ROs) and Pre-Delivery Inspection (PDI) ROs - Maintain precise daily technician timekeeping records (e.g., punch-in/out, flag hours) - Generate and submit daily technician performance reports - Collaborate with service advisors and parts department to ensure smooth workflow

• Attends meetings and training sessions as scheduled.
• Follow policies and procedures as set forth in Employee Handbook.

• Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures and accept constructive criticism.
• Must use all company data bases and software according to company processes and procedures.

• Performs other duties as assigned by management.

Compensation Structure

1. Base Pay

Hourly Rate: $24.00 – $28.00 per hour This range aligns with regional dispatcher salaries and considers the added responsibilities of this role.

2. Hours flagged Bonus

$0.50 per completed flagged hour - Eligibility requires adherence to accuracy and completion standards - Bonuses disbursed Simi-monthly, as per dealership policy

3. Technician Performance Bonus

Simi-monthly Bonus Based on Shop Efficiency: - $300 if average shop efficiency exceeds 100% - $200 if efficiency is between 95% and 99% - No bonus if efficiency falls below 95%

4. Timekeeping Accuracy Incentive

Semi-monthly Bonus: $200 for 100% accurate and timely submission of daily time records

Example Monthly Compensation

Additional Terms

- Eligibility for company benefits, including health insurance, 401(k), and paid time off - Performance reviews conducted semi-annually - Bonus structures subject to annual review and adjustment based on dealership goals

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education – High school diploma or equivalent plus two years of experience and/or training in an automotive service department.
• Must be able to work extended hours, evenings, holidays, and weekends.
• Must demonstrate the ability to read, write and communicate the English language.
• Valid Driver’s License and proof of insurance are required.
• Must have a clean driving record and be able to pass an MVR and background check.

Language Skills:

Ability to communicate orally or in written form effectively with co-workers, potential and current clients, Ability to read, analyze and interpret written and verbal instructions in the English Language, with a time duration of 5 days a week 8-10 hours per day. Ability to write routine reports and correspondence, including writing grammatically by email and or text messages in the English Language, with a time duration of 5 days a week 8-10 hours per day. Ability to effectively present information and respond to questions from managers, clients, and customers in the English Language, with a time duration of 5 days a week 8-10 hours per day.

Mathematical Skills: 

Basic Math such as addition and subtraction. Mathematical skills will be regularly required 5 days a week, 8 to 10 hours per day. Ability to calculate ETA (estimated time of arrival) of product by giving time frame in date and clock time format.

Reasoning Ability: 

Ability to define problems, collect data, establish facts, and draw valid conclusions with a time duration of 5 days a week 8-10 hours per day. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form with a time duration of 5 days a week 8-10 hours per day. Demonstrate the ability to anticipate and solve practical problems or resolve issues with a time duration of 5 days a week 8-10 hours per day. The above reasoning abilities will be regularly required 5 days a week, 8 to 10 hours per day.

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to work 5 days a week, 8 to 10 hours per day. The employee is regularly required to talk and hear in person and via phone with a time duration of 5 days a week 8-10 hours per day. The employee frequently is required to walk and reach with hands and arms with a time duration of 5 days a week 8-10 hours per day. The employee is frequently required to sit or stand as needed with a time duration of 5 days a week 8-10 hours per day (outside, or while driving) in a car lot environment. Manual dexterity to perform data entry functions. May require walking primarily on a level and unlevel surfaces for periodic periods throughout the day with a time duration of 5 days a week 8-10 hours per day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday with a time duration of 5 days a week 8-10 hours per day.

The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25-30 pounds with a time duration of 5 days a week 8-10 hours per day. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus, Visual acuity to read documents, computer screens, files, etc. with a time duration of 5 days a week 8-10 hours per day.

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. May be exposed to heat, fumes, noise, and humidity, etc. on a regular daily basis. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is exposed to an office and car lot work environment. The noise level in these work environments is usually moderate to high. Primary environment: ambient room temperatures, and outside weather environment, lighting and traditional office equipment as found in a typical office environment such as, computers, phones, fax and scan machines. May require walking primarily on an unleveled surface for periodic periods throughout the day with a time duration of 5 days a week 8-10 hours per day.

The statements herein are intended to describe the general nature and levels of the work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, the job description does not constitute a written, or implied contract for employment. Martin Automotive Group/Simi Valley Chevrolet reserves the right to revise or change job duties and responsibilities as the need arises.

Martin Automotive Group/Simi Valley Chevrolet is an Equal Opportunity Employer and does not discriminate against otherwise qualified applicants on the basis of race, color, religion, national origin, sex, age, gender identity, sexual orientation, veteran status or on the basis of disability.

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