3+ years customer / technical service in supervisory role in lawn and garden tools. Strong verbal, written, and analytical skills. Ability to communicate with associates, customers and management. Working knowledge of Microsoft Word, Excel, PowerPoint and Outlook. Working knowledge of CSR software (FreshDesk a plus). Working knowledge with operating system software (Oracle a plus). Empower and support team to perform responsibilities for a variety of roles. Maintain focus on team morale and change/improvement management. Oversee 3rd party customer care center relations, managing call escalations, providing IPLs or Manuals, and offering SOPs for process support. Manage 3rd distributor relations to facilitate a service network with warranty approvals, IPLs, and spare parts support for repairs. Develop and update product troubleshooting and warranty process SOPs. Create advanced troubleshooting and repair guides for service centers, agents, and customers. Review and revise technical documents including illustrated product listings, owner's manuals, and product bill of materials. Report product issues to manufacturing. Supervise spare part inventory inspections. Manage in-house rework of products and spare parts.
...growing rapidly and we are looking for a night auditor who loves working with people, possesses... ...general manager, department heads, and hotel management Perform additional... ...hotel guests during their stay Execute front desk clerk duties as required, such as processing...
...and develop essential skills that help us forge productive relationships with those around us. We are proud of our history as a school that has, for several generations, taken the lead on matters of diversity, inclusivity, and equity. More than 35% of Gilmans...
...offer more than just a jobwe provide stability, growth, and industry-leading benefits for our employees. As a large company serving... ...career while working with top-tier clients in the HVAC and refrigeration industry!Responsibilities:~ Provides support on construction...
Location : Location US-FL-DAVIE Overview The Transportation & Logistics Manager is dedicated to creating an outstanding customer experience by providing reliable delivery solutions from the source to the Cafe venue. Responsibilities include import compliance of inbound...
...The role of a Fire Alarm Senior Service Technician represents the highest level of technical expertise and leadership in fire alarm system servicing. This is a senior position within the team, responsible for leading complex projects, providing strategic guidance, and...