Title: BPO Relationship Manager
Reports to: Senior Vice President of Digital Operations
Location: Tampa, FL
Summary/Objective
The BPO (Business Process Outsourcing) Relationship Manager is responsible for overseeing and strengthening our relationship with third-party contact center vendors. This individual will define key performance metrics aligned with the growth of our digital lending division and ensure service levels are consistently met. Additionally, they will be the BPO’s main point of contact at the Bank, connecting the BPO partner with internal resources to facilitate technical help, process and training documentation.
Essential Functions
Competencies
Experience:
Preferred:
Other:
Physical Demands
Regular requirements:
Preferred Education and Experience
Bachelor’s degree in a related field or an equivalent combination of education and experience. Experience in short-term or high-risk consumer finance is strongly preferred.
*TBO Bank is proud to have an inclusive culture committed to ensuring equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
*Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.
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