Job Description

Salary: $89,700 - 162,150 per year Requirements:

• I hold a BS degree in Information Technology, Computer Science, or a related field with 10 years of experience, or I have 15 years of experience in lieu of a degree.
• I possess over 10 years of relevant experience in telephony.
• I have at least 10 years of experience in troubleshooting and resolving issues with telephony equipment.
• I have over 10 years of experience in diagnosing complex routing and switching problems.
• I possess 10 years of hands-on experience configuring telephony switches, routers, network appliances, VMware servers, and Session Border Controllers.

• I demonstrate a high level of customer service, professionalism, and end-user support across all centers.
• I exhibit leadership skills by guiding local team members at all NASA centers with telephony-related issues.
• I mentor junior telephony engineers.
• I conduct research on security vulnerabilities and update the System Security Plan accordingly.
• I manage the lifecycle of both hardware and software.
• I have proven experience in designing modern telephony systems.
• I am knowledgeable in Cisco Telephony, including Cisco Communications Manager, Cisco Unity Connections, Cisco Unified Contact Center Express, and Session Manager.
• I demonstrate expert knowledge in SIP, SRTP, RTP, T1, PRI, SSL, and certificate management.
• I have experience with Microsoft phone systems, including Survivable Branch Appliances and Direct Routing.
• I am familiar with Cisco and Oracle Session Border Controllers.
• I have experience with Cisco switches and routers.
• I understand firewalls and can troubleshoot firewall rules.
• I install, support, and maintain IT and telephony equipment for both legacy and new installations throughout NASA.
• I perform and lead technical analyses of telephony software, hardware, and transmission equipment using various diagnostic tools to support efficient operations.
• I ensure that any modifications in the telephony environment do not impact end users with service disruptions.
• I conduct preventative maintenance inspections and ongoing patching of telephony equipment.
• I support and lead root cause analysis activities of telephony incidents across all centers.
• I lead incident resolution efforts across all NASA centers according to service level agreements for the Voice Service Line.
• I complete work with minimal supervision and direction while working independently within established guidelines and policies.
• I develop engineering documents to support NASA’s telephony system.

• Cisco
• Firewall
• Hardware
• Support
• Network
• Oracle
• Security
• Unity
• VMware
• GameDev
• Architect

More:

At Leidos, we are looking for individuals who do more than just "fit the mold". We seek innovative thinkers who can reshape conventional ideas and forge a brighter future. This role is ideal for those who are restless, energetic, and always curious about what’s next. If you find yourself planning step 20 while others are still navigating step 2, then you will thrive here.

last updated 42 week of 2025

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