About Us:
We are delivering cutting-edge solutions to Fortune 500 customers. Our team is passionate about creating innovative technology that drives business growth. We are seeking a highly motivated Technical Support Engineer to provide exceptional support to our enterprise customers while contributing to QA and customer operations automation initiatives.
Job Summary:
As a Technical Support Engineer, you will be the go-to expert for our customers, resolving technical issues and ensuring their success with our platform. You will collaborate closely with the product, QA, and engineering teams, providing critical feedback and working on automation projects to enhance our operational efficiency. This role is ideal for someone who thrives in a fast-paced environment and is eager to tackle complex problems.
Key Responsibilities:
Provide timely and professional technical support to Fortune 500 customers through various channels (email, phone, and live chat).
Troubleshoot and resolve customer issues, collaborating with engineering as needed for escalated cases.
Participate in quality assurance (QA) processes, including testing new product features, identifying bugs, and contributing to product improvements.
Lead and contribute to customer operations automation initiatives to streamline support workflows and improve operational efficiency.
Document support processes, known issues, and solutions to enhance the internal knowledge base and customer self-service resources.
Collaborate with cross-functional teams, including product management, development, and customer success, to ensure customer satisfaction and platform stability.
Stay current with product features, industry trends, and best practices in cloud technologies and SaaS support.
Participate in scheduled on-call rotations to ensure prompt resolution of critical issues during off-hours.
Qualifications:
Strong technical aptitude with a proven ability to learn new technologies quickly.
Excellent written and verbal communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
Previous experience in a technical support, QA, or related role is preferred.
Familiarity with serverless architectures, APIs, AWS, SQL, GraphQL, Node.js, and Python.
Experience with troubleshooting, interpreting system logs, and scripting.
Ability to work in a fast-paced environment, managing multiple priorities with minimal supervision.
A customer-first mindset with a strong focus on delivering high-quality support.
Problem-solving and analytical skills with a proactive approach to identifying potential issues before they impact customers.
Experience with enterprise-grade applications, including scalability and integration with legacy systems.
Preferred Qualifications:
Experience supporting enterprise customers, particularly within the Fortune 500.
Familiarity with automation tools and techniques for optimizing customer support operations.
Understanding of multi-tenancy, subscription models, and SaaS-specific performance considerations.
Previous experience with monitoring tools and logging frameworks (e.g., CloudWatch, Kibana, NewRelic, Sentry).
Experience with all phases of software testing including test planning, functional testing, and regression testing.
Experience testing all layers of a web application, including front-end, service layer, and back-end testing.
Experience with Docusaurus, GitHub, and other relevant tools for documentation and code management.
Experience of working with third-party REST APIs at scale (request throttling, batch processing etc)
Familiarity with support tools and ticketing systems (e.g., Zendesk, Jira, ServiceNow).
IT industry background preferred.
Opportunity to work in a dynamic, fast-growing startup with high-impact responsibilities.
Collaborate with a team of innovative professionals and grow your skills across technical support, QA, and automation.
Competitive salary and benefits package.
...Schedule Hybrid Position Available Language: ~ Spanish (Preferred) but not required License/Certification: NMLS MLO REQUIRED OR WILLING TO OBTAIN Welcome Home Mtg, LLC dba Welcome Home Mortgage (***) ***-**** ****@*****.*** NMLS #2688555...
...Job Position: FAP Case Manager Location: Family Advocacy Program Office, NAS Meridian, Meridian, MS Schedule: MonFri, 8:00 AM 4:30 PM Key Responsibilities: Provide case management services for individuals and families identified under the Family Advocacy...
...studio providing branding, UI/UX, website design and development, and performance... ... Short Description: Were seeking a Web Designer to craft clean, modern website layouts... ...sites in WordPress using Elementor. Youll develop brand systems and visual identities, translate...
...customers and integration partners, and pushing the limits of blockchain scalability and modularity. This success has been recognized... ..., etc.) Understanding of tooling patterns and practices for developers on EVM networks Experience designing, implementing, and...
...School-Based Registered Behavior Technician Salary - $27-$32 per hour Position Summary A Registered Behavior Technician (RBT)in a school setting works one-on-one or with multiple students to help them manage their behavior and optimize their learning experience...