Job Description
Position: Senior Customer Success Manager
Description:
About the role: You will join as a foundational member of Doxel\'s Customer Success Team, serving as a true brand ambassador and being at the forefront of all customer needs. Our mission is to help customers drive the most value from our product.
Key responsibilities: - Partner directly with Doxel’s strategic customers and key stakeholders to demonstrate and prove the impact of Doxel’s products and services.
- Foster trust, adoption, and expansion to Doxel’s platform while delivering unparalleled value to our customers.
- Create high-impact executive-level presentations that expand business opportunities.
- Engage and influence senior decision-makers to expand our footprint and deepen customer investment in Doxel.
- Act as a subject matter expert on Doxel’s products, providing training across multiple customer personas.
- Lead Monthly and Quarterly Business Reviews (MBRs/QBRs) with executive stakeholders.
- Gather, analyze, and act on customer feedback to improve product adoption.
- Identify expansion, upsell, and renewal opportunities within your portfolio.
- Cultivate strong relationships with senior and executive leadership at customers to create strategic alignment and long-term partnerships.
- Collaborate to build compelling collateral and present strategic insights to strengthen partnerships and expand opportunities.
- Document feature requests, minor bug reports, and technical escalations to R&D.
- Maintain best practices, FAQs, and playbooks for a seamless customer experience.
- Urgently escalate and resolve high-priority customer issues to drive retention and satisfaction.
Requirements: Required Experience & Skills: - 6+ years of experience in customer success or sales at a high-growth B2B SaaS company, strongly focused on account expansion, renewals, and upsells.
- Demonstrated success managing strategic accounts, building relationships with executive stakeholders, driving adoption, and contributing to revenue growth.
- Exceptional communication and presentation skills; able to convey complex insights to C-suite executives.
- Proven ability to build and maintain strong relationships with senior and executive leadership.
- Proactive, results-oriented problem solver with a track record of identifying and solving challenges.
- Able to thrive and adapt in fast-paced, high-growth environments.
- Expertise in driving product adoption and retention for customer business goals.
- Experience with strategic account planning, white space mapping, opportunity identification.
- Willingness and ability to travel 50%+ to engage with customers and strengthen relationships.
Preferred (not required): - 5+ years of experience in commercial construction (e.g., project engineer, project manager, scheduler, superintendent).
- Strong understanding of general contractor workflows and industry-specific challenges.
Benefits: Compensation and Benefits: - Salary: $150,000 - $180,000 per year, depending on location, skills, experience, and other factors.
- Comprehensive health, dental, and vision benefits for employees and their families.
- Unlimited PTO policy.
- 401(k) program.
- Flexible work environment.
- Equal opportunity employer, actively seeking diversity; we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Tags
Remote job, For contractors, Flexible hours,