Job Description

Position Summary

The Security Officer receives information from the hotel employees and guests regarding threats, disturbances, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement (when needed). May access sensitive databases and other information sources as needed. May accompany guests to assigned room with proper identification and authorization. Under no circumstances discuss security incidents that occur within the hotel to other employees nor guests. Report any suspicious person/s or unusual activities to Manager on duty or appropriate personnel.

Essential duties and responsibilities include but not limited to:

• Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
• Record details of calls, incidents, and messages.
• Question employees and guests to determine their locations and the nature of their problems to determine type of response needed.
• Enter, update, and retrieve information from employees or guests and computerized data systems or safety security log book regarding such things as employee and guest/s injury, all incidents on property, stolen/damage property, vehicle registration, stolen vehicles, unruly guest/s and removal of employee or guest/s when applicable.
• Relay information and messages to and from Manager, to law enforcement agencies (if necessary), and to all other individuals or groups requiring notification.
• Receive incoming telephone calls and after-hours calls for departments within hotel.
• Maintain access to, and security of, highly sensitive materials.
• Observe alarm registers and scan maps to determine whether a specific emergency is in the dispatch service area.
• Maintain files of information relating to emergency calls, such as personnel rosters and emergency call-out and pager files.
• Learn material and pass required tests for certification.
• Read and effectively interpret small-scale maps and information from a computer screen to determine locations and provide directions.
• Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
• Provide assistance to employees and guests when needed.
• Escort employee/s and guests to parking lot and or assigned room upon request.
• Perform other tasks related to the safety and security of employees and guests as needed and per immediate manager directives

Minimum Education/ Experience:

• Associate's Degree (or other 2-year degree)
• High School Diploma - or the equivalent (for example, GED)
• Post-Secondary Certificate - awarded for training completed after high school (for example, in agriculture or natural resources, computer services, personal or culinary services, engineering technologies, healthcare, construction trades, mechanic and repair technologies, or precision production)
• Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Geography - Knowledge of principles and methods for describing the features of hotel and surroundings including physical characteristics, locations, interrelationships and human life.
• Communications- Knowledge of effective communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visualization.
• Computers and Electronics - Knowledge of electronic equipment and computer hardware and software, including applications and programming.

Minimum Qualifications (Key Skills Sets): 

• Learning- Understanding the implications of new information for both current and future problem-solving and decision-making.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
• Speaking- Talking to others to convey information effectively.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Coordination - Adjusting actions in relation to others' actions.
• Instructing - Teaching others how to do something.
• Negotiation - Bringing others together and trying to reconcile differences.
• Persuasion - Persuading others to change their minds or behavior.
• Service Orientation - Actively looking for ways to help people.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Equipment Selection - Determining the kind of tools and equipment needed to do a job.
• Operation and Control - Controlling operations of computer systems to include word and outlook, office manager.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job. Time Management - Managing one's own time and the time of others.

Physical, Mental, and Environmental Demands:

• Prolonged periods of standing and walking around the hotel premises.
• Proficiency is Microsoft Office. To include; Microsoft Word, Microsoft Excel, etc.
• Must be able to lift up to 20 pounds at times.

I have read and understood the job description as stated above and accept that management retains the discretion to modify or change the duties of this position at any time. I can perform the essential functions of this job as listed above, with or without reasonable accommodation.  Employment is contingent upon successful completion of a background and drug test.

Job Tags

Similar Jobs