This is a remote role that may be hired in North Carolina, Arizona, Texas, or Florida. Other locations may be considered. 

This Scrum Master I position is aligned to First Citizens Bank's Digital, Sales & Service organization. Ensures that development teams follow scrum framework values and agile practices, mentoring and motivating the teams to improve processes, facilitating, meetings and decision-making processes, and eliminating team impediments. Assists in increasing team efficiency and provides motivation and guidance for process improvement.

• Project Coordination - Uses agile methodology values, principles, and practices to plan, manage, and deliver solutions. Facilitates communication and information exchange between external groups and the project team. Monitors project progress, provides timely feedback, and drives a culture of agility and learning.
• Communication - Facilitates daily team meetings to get updates on the progress of the project, address potential roadblocks, and ensure that the project is on track. Hosts regular sessions to share updates with product stakeholders about how the project is progressing. Ensures that the team is meeting deadlines with the desired outcome.
• Business Support - Plans and organizes demos and product/system testing. Ensures the proper use of collaborative processes and removes impediments for the scrum team.
• Reporting - Tracks project processes, deliverables, and financials. Prepares and presents status reports to stakeholders.
• Data Governance - Promotes transparency around team progress and issue resolution via rigorous data governance and hygiene practices within the system of record.

Bachelor's Degree and 2 years of experience in Project Management in an Information Technology organization OR High School Diploma or GED and 6 years of experience in Project Management in an Information Technology organization

License or Certification Type: Scrum Certification Required

Preferred Qualifications:

• Bachelor's Degree and 4 years of experience or High School Diploma/GED and 8 years of experience
• Working knowledge of Jira
• Experience with Business Process Automation
• Banking experience, but open to Scrum Master experience in other industries

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at