Job Description

Who we are:

Welcome to BookedBy, an industry-leading business management solution and scheduling software for salons, spas, and barbershops everywhere.

BookedBy — with headquarters in Austin, TX — features more than 100 employees across three continents and powers thousands of locations worldwide with top brands such as Sport Clips Haircuts, Diesel Barbershop, Perfect Look, Sharkey’s Cuts for Kids, Hairzoo, and more.

Founded in 2011, BookedBy’s scheduling platform has more than 60 million bookings annually and enters an exciting growth phase into other service-based businesses.

We are seeking a Scrum Master to lead our Micro-teams and drive the success of our agile transformation. You will work closely with both human team members and AI-powered tools to facilitate smooth project execution and continuous improvement. We’re looking for a Scrum Master who thrives in an agile environment and sees AI and digital tools as key collaborators in optimizing team workflows and project delivery.

If you’re passionate about Scrum, team dynamics, and embracing new tools to enhance productivity, we want to meet you!

• Serve as a servant-leader to multiple Micro-teams, facilitating communication and collaboration.
• Coordinate dependencies and resolve challenges within and across teams.
• Partner with Product Owners to ensure the backlog is ready for sprint planning (using tools like Jira).
• Facilitate productive Scrum ceremonies, including Sprint Planning, Daily Scrum, Retrospectives, and Business Demos.
• Ensure the team is adhering to Scrum principles and continuously improving through retrospectives.
• Identify and communicate blockers to Product Managers, ensuring timely resolution and schedule management.
• Track and remind team members to update tasks in Jira and manage the approvals process.
• Build and maintain dashboards to track project timelines, KPIs, and any interruptions or re-prioritizations.
• Perform regular risk/issue analysis to proactively mitigate challenges.
• Facilitate onboarding and training for new hires, ensuring smooth integration into the team.
• Explore ways to leverage AI tools to enhance Scrum processes and optimize team performance.

• Proven experience as a Scrum Master, Agile Coach, or in a similar leadership role.
• Strong knowledge of Scrum principles and ceremonies.
• Experience with agile tools (e.g., Jira) for backlog management, sprint planning, and task tracking.
• Comfortable working with AI-driven tools to optimize processes and improve team efficiency.
• Excellent communication and collaboration skills, with the ability to manage cross-functional relationships.
• Ability to track and analyze KPIs to ensure team performance and identify areas for improvement.
• Strong problem-solving and risk management skills.
• Experience onboarding and training new team members.
• Familiarity with risk/issue analysis and project management best practices.

Hybrid

Join an energetic, fast-growing global team where you'll have the opportunity to take on new challenges and advance your career. With continuous growth and development, you'll have endless potential to shape your future alongside us! Our benefits include:

• Comprehensive Medical Insurance to keep you and your family healthy.
• 15 Days of Paid Time Off to recharge and enjoy life outside of work.
• Hybrid Work Schedule : In-office Monday through Thursday, with a Flex Day Friday to work remotely.
• In-Office Gym to help you stay active, healthy, and energized throughout the day.
• Opportunities for Professional Development with access to courses and learning resources to help you grow your skills and advance your career.
• Stock Options

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