Remote Technical Customer Support Representative Job at SupportNinja, Remote

TmxFLytCZ294U1VJS3V5K3RwRUlxVUNuTkE9PQ==
  • SupportNinja
  • Remote

Job Description

What does a day in the life as a Technical Customer Service Representative look like?

  • Provides basic technical support to customers who are experiencing technical issues with their products or services
  • Identifies and troubleshoots technical problems, and provides timely and effective solutions to customers
  • Communicates technical solutions to non-technical customers in a clear and concise manner
  • Escalates complex issues to higher-level team members as necessary
  • Documents customer interactions and technical issues in a customer relationship management (CRM) system
  • Provides excellent customer service to ensure customer satisfaction and loyalty
  • Adheres to company policies and procedures
  • Meets or exceeds performance targets for related KPI’s
  • Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
  • Collaborates with other departments as needed to resolve customer issues
  • Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times

What are the required qualifications of a Technical Customer Service Representative?

  • Technical Support / Help desk experience required
  • Previous customer service experience or equivalent, preferably in a call center environment
  • Strong communication skills, both verbal and written
  • Proficient in using computers and various software applications, CRM preferred
  • Must be able to meet the equipment requirements for work at home setup

Ninja Perks and Benefits

  • Competitive compensation
  • Medical, dental and vision insurance
  • Paid time off
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development
  • Employee Referral Program

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Jobicy job ID: 116393

Job Tags

Full time,

Similar Jobs

Northeast Healthcare Recruitment, Inc.

Orthopedic Spine Surgeon Job at Northeast Healthcare Recruitment, Inc.

A leading healthcareorganization in Littleton, NH is seeking a board-certified or board-eligibleOrthopedic Spine Surgeon to join its established orthopedic team. This is afull-time, hospital-employed position offering the opportunity to workalongside a collaborative... 

Christus Health

Physician Assistant- Surgical Job at Christus Health

 ...most beautiful places in the country. The Position :This is a full-time M-F: 8-5 position that will provide first-assist O.R. support as well as see patients in clinic for post operative care. You will have the opportunity to work in a supportive and collaborative... 

JCPenney

Project Manager Job at JCPenney

Overview: Title: Project Manager - Integrations Location: Dallas Texas - Hybrid We are looking for a strategic and people-focused Project Manager to lead cross-functional initiatives that drive growth, improve customer experience, and streamline retail...

Rapta, Inc

Student Software QA Tester - Intern Job at Rapta, Inc

 ...powered vision systems. Our cutting-edge software platform helps expand manufacturing...  ...gain real-world experience in software testing and AI technology. Position Overview...  ...related technical programs for a flexible, part-time QA Testing position at our Tigard office... 

Freeport McMoRan

Diagnostic Electrician - Mine Maintenance Job at Freeport McMoRan

 ...What You Will Do Removal, repair and installation of electrical components, electrical systems, analysis and diagnosis, advanced...  ...non-routine repairs and construction Perform preventative maintenance including installation, repair and troubleshooting of industrical...