Remote Technical Customer Support Representative Job at SupportNinja, Remote

TmxFLytCZ294U1VJS3V5K3RwRUlxVUNuTkE9PQ==
  • SupportNinja
  • Remote

Job Description

What does a day in the life as a Technical Customer Service Representative look like?

  • Provides basic technical support to customers who are experiencing technical issues with their products or services
  • Identifies and troubleshoots technical problems, and provides timely and effective solutions to customers
  • Communicates technical solutions to non-technical customers in a clear and concise manner
  • Escalates complex issues to higher-level team members as necessary
  • Documents customer interactions and technical issues in a customer relationship management (CRM) system
  • Provides excellent customer service to ensure customer satisfaction and loyalty
  • Adheres to company policies and procedures
  • Meets or exceeds performance targets for related KPI’s
  • Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
  • Collaborates with other departments as needed to resolve customer issues
  • Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times

What are the required qualifications of a Technical Customer Service Representative?

  • Technical Support / Help desk experience required
  • Previous customer service experience or equivalent, preferably in a call center environment
  • Strong communication skills, both verbal and written
  • Proficient in using computers and various software applications, CRM preferred
  • Must be able to meet the equipment requirements for work at home setup

Ninja Perks and Benefits

  • Competitive compensation
  • Medical, dental and vision insurance
  • Paid time off
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development
  • Employee Referral Program

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Jobicy job ID: 116393

Job Tags

Full time,

Similar Jobs

Care Options for Kids

Licensed Practical Nurse (LPN) Job at Care Options for Kids

 ...a little differently. There's no revolving door of patients or hospital setting chaos blinking call lights, scurrying doctors, and wards...  ...for Licensed Practical Nurses (LPNs) Valid Delaware LPN License or Multistate License Physical within one year PPD or TB... 

Brio living Services

Resident Care Assistant: Part Time 10:30pm-7am Job at Brio living Services

 ...well-being, reimbursed 120 a year! Competitive Benefits for Part-Time Team Members Enjoy Vision, Mental Health Programs, Legal Plans...  ..., starting on the 1st of the month after 30 days of hire. Retirement Savings Plan Secure your future with employer contributions... 

Fairmount Park Conservancy

Director of Finance Job at Fairmount Park Conservancy

 ...Finance and Investment Committees.Communicate financial insights clearly to non-financial stakeholders.Coordinate and lead the annual audit process, consult with external auditors, and the finance committee of the board of directors. Systems ImprovementEnhance... 

Pacer Group

Grounds Maintenance Job at Pacer Group

 ...Title - Grounds Maintenance Duration 5+ Months Shift Mon Fri (8:00 AM 5:00 PM) (Weekends as needed). Location - Hixson, TN 37343 Job Summary: ~ Responsible for the care, maintenance, and overall appearance of cemetery grounds, lawns, and... 

Georgiabehavior

Entry-Level ABA Therapist: Flexible Hours + Free Training Job at Georgiabehavior

A healthcare management organization in New York is seeking an Entry-Level ABA Therapist. This role offers competitive pay, flexible hours, and free training in Applied Behavior Analysis. Ideal for individuals passionate about making a difference in the lives of children...