Remote Technical Customer Support Representative Job at SupportNinja, Remote

TmxFLytCZ294U1VJS3V5K3RwRUlxVUNuTkE9PQ==
  • SupportNinja
  • Remote

Job Description

What does a day in the life as a Technical Customer Service Representative look like?

  • Provides basic technical support to customers who are experiencing technical issues with their products or services
  • Identifies and troubleshoots technical problems, and provides timely and effective solutions to customers
  • Communicates technical solutions to non-technical customers in a clear and concise manner
  • Escalates complex issues to higher-level team members as necessary
  • Documents customer interactions and technical issues in a customer relationship management (CRM) system
  • Provides excellent customer service to ensure customer satisfaction and loyalty
  • Adheres to company policies and procedures
  • Meets or exceeds performance targets for related KPI’s
  • Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
  • Collaborates with other departments as needed to resolve customer issues
  • Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times

What are the required qualifications of a Technical Customer Service Representative?

  • Technical Support / Help desk experience required
  • Previous customer service experience or equivalent, preferably in a call center environment
  • Strong communication skills, both verbal and written
  • Proficient in using computers and various software applications, CRM preferred
  • Must be able to meet the equipment requirements for work at home setup

Ninja Perks and Benefits

  • Competitive compensation
  • Medical, dental and vision insurance
  • Paid time off
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development
  • Employee Referral Program

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Jobicy job ID: 116393

Job Tags

Full time,

Similar Jobs

Lutheran Life Communities

Assisted Living Licensed Practical Nurse | PRN Job at Lutheran Life Communities

 ...with older adultsis preferred Benefits Available:~403(b) Retirement Plan Participation~ Holiday Pay for the Holidays Worked~2...  ...and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding... 

FedEx Services

Spanish - English Interpreter Job at FedEx Services

 ...Facilitates total communication between Spanish-Only speaking employees and department...  ...experience in Spanish/English language interpretation. Demonstrated proficiency in Spanish and...  ...Pay Transparency Family and Medical Leave Act (FMLA) Employee Polygraph Protection... 

Connect Staffing

Box Truck Driver Class C Job at Connect Staffing

 ...MUST HAVE AT LEAST 3 YEARS OF RECENT EXPERIENCE AS A BOX TRUCK DRIVER Connect Staffing is seeking an experienced Box Truck Driver...  ...Driver, Non-CDL Driver, Straight Truck Driver, or Truck Driver Class C is a big plus Benefits Affordable health and dental plans... 

Cinteot

Cyber Security Engineer Job at Cinteot

 ...Cyber Security Engineer (location: Herndon, VA) TS/SCI with adjudicated CI poly required prior to start Must have DoD 8570/8140 approved...  ...analysis and log reviews. Basic knowledge of or hands on experience with: Performing Cybersecurity activities in support of... 

Norwegian Cruise Line Holdings

Portrait Artist Job at Norwegian Cruise Line Holdings

The Portrait Artist manages the onboard high-end Perspectives Studio to give our guests a highly personalized experience producing fine...  ...closely with and receive support from the Photo Manager and Assistant Photo Managers to ensure the product and experience is executed...