Remote Technical Customer Support Representative Job at SupportNinja, Remote

TmxFLytCZ294U1VJS3V5K3RwRUlxVUNuTkE9PQ==
  • SupportNinja
  • Remote

Job Description

What does a day in the life as a Technical Customer Service Representative look like?

  • Provides basic technical support to customers who are experiencing technical issues with their products or services
  • Identifies and troubleshoots technical problems, and provides timely and effective solutions to customers
  • Communicates technical solutions to non-technical customers in a clear and concise manner
  • Escalates complex issues to higher-level team members as necessary
  • Documents customer interactions and technical issues in a customer relationship management (CRM) system
  • Provides excellent customer service to ensure customer satisfaction and loyalty
  • Adheres to company policies and procedures
  • Meets or exceeds performance targets for related KPI’s
  • Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
  • Collaborates with other departments as needed to resolve customer issues
  • Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times

What are the required qualifications of a Technical Customer Service Representative?

  • Technical Support / Help desk experience required
  • Previous customer service experience or equivalent, preferably in a call center environment
  • Strong communication skills, both verbal and written
  • Proficient in using computers and various software applications, CRM preferred
  • Must be able to meet the equipment requirements for work at home setup

Ninja Perks and Benefits

  • Competitive compensation
  • Medical, dental and vision insurance
  • Paid time off
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development
  • Employee Referral Program

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Jobicy job ID: 116393

Job Tags

Full time,

Similar Jobs

Enterprise Medical Recruiting

Neurology Physician Assistant Job in Central New York-Academic Health Job at Enterprise Medical Recruiting

 ...A progressive, academic health system located in central New York has a job opening for a Neurology Physician Assistant to join their Neurology staff. Join an established group of 2 Neurologists and 1 per diem. Compensation and Benefits: Salary Range: $104,040-... 

ALL Global Media Solutions

Pharma Paid Search Specialist Job at ALL Global Media Solutions

 ...commitment will be on average 10 hours/week . What will you be engaged in day-to-day: Developing, implementing, and executing pay-per-click (PPC) strategies and campaigns for our pharma-focused clients across various platforms, including Google Ads. Serving as our... 

Nexgen HR Services

Policy Analyst Job at Nexgen HR Services

 ...The Position Under the general supervision of the Chief Administrative Officer, the Policy Analyst plays a key role in supporting the shshlh Nations governance and administration by developing, reviewing, and analyzing policies, bylaws, procedures, and strategic frameworks... 

ExecutivePlacements.com

Business Data Analyst (remote possible) Job at ExecutivePlacements.com

Business Data Analyst Join a team that puts its People First! Since 1889, First American has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported... 

Rosewood Hotel Group

Bartender Job at Rosewood Hotel Group

 ...and upholding the highest standards of hospitality to align with hotel guidelines. The candidate should also contribute to the...  ...Standard Responsibilities Experience - Minimum of two years bartending experience in high volume operation. Must be able to perform...