Remote Technical Customer Support Representative Job at SupportNinja, Remote

TmxFLytCZ294U1VJS3V5K3RwRUlxVUNuTkE9PQ==
  • SupportNinja
  • Remote

Job Description

What does a day in the life as a Technical Customer Service Representative look like?

  • Provides basic technical support to customers who are experiencing technical issues with their products or services
  • Identifies and troubleshoots technical problems, and provides timely and effective solutions to customers
  • Communicates technical solutions to non-technical customers in a clear and concise manner
  • Escalates complex issues to higher-level team members as necessary
  • Documents customer interactions and technical issues in a customer relationship management (CRM) system
  • Provides excellent customer service to ensure customer satisfaction and loyalty
  • Adheres to company policies and procedures
  • Meets or exceeds performance targets for related KPI’s
  • Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
  • Collaborates with other departments as needed to resolve customer issues
  • Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times

What are the required qualifications of a Technical Customer Service Representative?

  • Technical Support / Help desk experience required
  • Previous customer service experience or equivalent, preferably in a call center environment
  • Strong communication skills, both verbal and written
  • Proficient in using computers and various software applications, CRM preferred
  • Must be able to meet the equipment requirements for work at home setup

Ninja Perks and Benefits

  • Competitive compensation
  • Medical, dental and vision insurance
  • Paid time off
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development
  • Employee Referral Program

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Jobicy job ID: 116393

Job Tags

Full time,

Similar Jobs

Sedgwick

Contents Adjuster Job at Sedgwick

 ...to WorkFortune Best Workplaces in Financial Services & InsuranceContents Adjuster**PRIMARY PURPOSE** : To handle losses and claims for property...  ...management and organizational skills+ Ability to work independently or in a team environment+ Ability to meet or exceed... 

Prospect Schools

Elementary School Music Teacher Job at Prospect Schools

 ...stories about our students and educators. The Role: Prospect Schools is seeking an organized, flexible, and mission-driven Music Teacher to join us in support of our growing network of schools. The ideal candidate is fully dedicated to the mission of Prospect... 

Making Waves Academy

Music Teacher Job at Making Waves Academy

 ...success. We are looking for leaders and advocates ready to make a lasting impact. What You Will Be Doing... As the Upper School Music Teacher you are not just teaching a subject; you are building and directing a performance pipeline that prepares Wave-Makers for... 

Erico Technologies LLC

Remote Data Entry Operator Job at Erico Technologies LLC

 ...Job Title: Data Entry Operator (Remote) Company: Erico Technologies LLC Employment Type: Full-Time | Part-Time | Remote Industry: Technology & Business...  ...for individuals seeking flexible, home-based work with consistent hours and fair pay. Whether... 

KMG Prestige

Regional Property Manager- Chicago, IL Job at KMG Prestige

 ...Are you looking for a career with a premier property management company ? Do you want to be part of a team that was rated as one of the top...  ...Thingis not just words, it's who we are. We are seeking a Regional Property Manager in Chicago, Illinois to lead a diverse...