Remote Technical Customer Support Representative Job at SupportNinja, Remote

TmxFLytCZ294U1VJS3V5K3RwRUlxVUNuTkE9PQ==
  • SupportNinja
  • Remote

Job Description

What does a day in the life as a Technical Customer Service Representative look like?

  • Provides basic technical support to customers who are experiencing technical issues with their products or services
  • Identifies and troubleshoots technical problems, and provides timely and effective solutions to customers
  • Communicates technical solutions to non-technical customers in a clear and concise manner
  • Escalates complex issues to higher-level team members as necessary
  • Documents customer interactions and technical issues in a customer relationship management (CRM) system
  • Provides excellent customer service to ensure customer satisfaction and loyalty
  • Adheres to company policies and procedures
  • Meets or exceeds performance targets for related KPI’s
  • Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
  • Collaborates with other departments as needed to resolve customer issues
  • Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times

What are the required qualifications of a Technical Customer Service Representative?

  • Technical Support / Help desk experience required
  • Previous customer service experience or equivalent, preferably in a call center environment
  • Strong communication skills, both verbal and written
  • Proficient in using computers and various software applications, CRM preferred
  • Must be able to meet the equipment requirements for work at home setup

Ninja Perks and Benefits

  • Competitive compensation
  • Medical, dental and vision insurance
  • Paid time off
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development
  • Employee Referral Program

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Jobicy job ID: 116393

Job Tags

Full time,

Similar Jobs

Radiate Hospitality

Chief Engineer Job at Radiate Hospitality

 ...What We Look For... We are looking for a rockstar employee to fill our Chief Engineer position, who will assure the overall success of the hotel by exceeding the guest expectation and working order of all mechanical, electrical, HVAC and plumbing systems. The Key... 

Firehouse Subs

Cashier Job at Firehouse Subs

 ...We are looking for the next ROCK STAR to join our family at Firehouse Subs Restaurant!!! Part-time positions are available. A Cashier must understand the importance of the customer experience and understand that they are the Face of Firehouse Subs. Real people serving... 

Esri

Financial Analyst II - Cost/Schedule Job at Esri

 ...application experience preferred Master's in business administration, finance, accounting, or related field Total Rewards Esris competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental... 

Tahoe Truckee Waldorf

Grades Teacher - 6th Grade Job at Tahoe Truckee Waldorf

 ...looking for those with an avid commitment to growing their career as a Waldorf teacher, as well as those who deeply enjoy educating children in the outdoors. We offer the amazing benefit of being located in the Sierra Nevada Mountains in Truckee, CA. We are surrounded by... 

Rosauers Supermarkets Inc

Courtesy Clerk Job at Rosauers Supermarkets Inc

Description At Rosauers Supermarkets, a Courtesy Clerk is so much more than a helping handthey're vital to offering an effortlessly delightful shopping experience. In this role, you'll help to ensure that every customer interaction is rooted in kindness and every shopping...