Remote Technical Customer Support Representative Job at SupportNinja, Remote

TmxFLytCZ294U1VJS3V5K3RwRUlxVUNuTkE9PQ==
  • SupportNinja
  • Remote

Job Description

What does a day in the life as a Technical Customer Service Representative look like?

  • Provides basic technical support to customers who are experiencing technical issues with their products or services
  • Identifies and troubleshoots technical problems, and provides timely and effective solutions to customers
  • Communicates technical solutions to non-technical customers in a clear and concise manner
  • Escalates complex issues to higher-level team members as necessary
  • Documents customer interactions and technical issues in a customer relationship management (CRM) system
  • Provides excellent customer service to ensure customer satisfaction and loyalty
  • Adheres to company policies and procedures
  • Meets or exceeds performance targets for related KPI’s
  • Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
  • Collaborates with other departments as needed to resolve customer issues
  • Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times

What are the required qualifications of a Technical Customer Service Representative?

  • Technical Support / Help desk experience required
  • Previous customer service experience or equivalent, preferably in a call center environment
  • Strong communication skills, both verbal and written
  • Proficient in using computers and various software applications, CRM preferred
  • Must be able to meet the equipment requirements for work at home setup

Ninja Perks and Benefits

  • Competitive compensation
  • Medical, dental and vision insurance
  • Paid time off
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development
  • Employee Referral Program

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Jobicy job ID: 116393

Job Tags

Full time,

Similar Jobs

Georgiabehavior

Entry-Level ABA Therapist — Flexible Hours & Training Job at Georgiabehavior

A leading healthcare organization is seeking an Entry-Level Behavior Technician in Brooklyn, NY. This role provides an opportunity to make a meaningful impact on the lives of children with Autism, offering competitive pay and flexible hours. No prior experience is required... 

Mondo

Junior Project Manager Job at Mondo

 ...Apply now: Junior Project Manager, Remote (U.S. only). The start date is ASAP for this 6-month W2 contract. Job Title: Junior Project Manager Location-Type: Remote (95 EST schedule) Start Date Is: ASAP Duration: 6-month W2 contract... 

Senior Helpers - Seal Beach Los Alamitos

Hiring PCA/HCA Caregivers Job at Senior Helpers - Seal Beach Los Alamitos

 ...with non-medical care needs including normal aging challenges and hospital recovery* Provide transportation to appointments, grocery...  ...Must be on the California State Registry (or willing to sign up) - HCA* Willingness to learn new skills to better the lives of our clients... 

Compass Group

FOOD TRANSPORTER/DELIVERY DRIVER (FULL TIME) Job at Compass Group

 ...We are hiring immediately for a full time FOOD TRANSPORTER/DELIVERY DRIVER position. Location : Canteen - 171 Covington Lane, Bloomingdale, IL 60108. Note: online applications accepted only . Schedule : Full time schedule. Sunday through Thursday, 3rd... 

Cardinal Health

Medical Supply Delivery and Installation Technician (Part Time) Job at Cardinal Health

 ...shift will include Saturday and/or Sunday as required. ~ The Depot is open from 8am to 9pm with shifts running in that timeframe (subject...  ...Technological innovations are pushing the boundaries of home-based healthcare. A new business within Cardinal Health, Velocare...