Remote Technical Customer Support Representative Job at SupportNinja, Remote

TmxFLytCZ294U1VJS3V5K3RwRUlxVUNuTkE9PQ==
  • SupportNinja
  • Remote

Job Description

What does a day in the life as a Technical Customer Service Representative look like?

  • Provides basic technical support to customers who are experiencing technical issues with their products or services
  • Identifies and troubleshoots technical problems, and provides timely and effective solutions to customers
  • Communicates technical solutions to non-technical customers in a clear and concise manner
  • Escalates complex issues to higher-level team members as necessary
  • Documents customer interactions and technical issues in a customer relationship management (CRM) system
  • Provides excellent customer service to ensure customer satisfaction and loyalty
  • Adheres to company policies and procedures
  • Meets or exceeds performance targets for related KPI’s
  • Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
  • Collaborates with other departments as needed to resolve customer issues
  • Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times

What are the required qualifications of a Technical Customer Service Representative?

  • Technical Support / Help desk experience required
  • Previous customer service experience or equivalent, preferably in a call center environment
  • Strong communication skills, both verbal and written
  • Proficient in using computers and various software applications, CRM preferred
  • Must be able to meet the equipment requirements for work at home setup

Ninja Perks and Benefits

  • Competitive compensation
  • Medical, dental and vision insurance
  • Paid time off
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development
  • Employee Referral Program

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Jobicy job ID: 116393

Job Tags

Full time,

Similar Jobs

Klosterman Baking Company

Depot Supervisor Job at Klosterman Baking Company

 ...Summary: The Depot Supervisor is responsible for managing day-to-day operations of a bread distribution depot. This includes supervising drivers and warehouse staff, ensuring timely and accurate product deliveries, maintaining inventory levels, and overseeing... 

Wallman Unlimited Company

Senior Technical Recruiter REMOTE Job at Wallman Unlimited Company

 ...Our client, an AI startup, is seeking a seasoned Technical Recruiter to help build and scale a world-class team. As one of the earliest hiring leaders, you will partner directly with the founders to shape the company's talent strategy, organizational design, and long-... 

Thrive

Technical Support Engineer Job at Thrive

 ...The Tier 1 Engineer will have responsibility for remote client support, as well as infrequent onsite support, including heavy interaction...  ...throughout the troubleshooting process Utilizes appropriate software utilities, Thrives Protect software, and vendor or application... 

Baniwal Infotech Pvt. Ltd.

Healthcare Recruiter Job at Baniwal Infotech Pvt. Ltd.

# Manage end-to-end recruitment for international healthcare positions (Nurses, Doctors, Technicians, etc.). # Source candidates using job portals, databases, LinkedIn, social media, and internal referrals . # Screen and assess candidates based on qualifications... 

Maag

Manufacturing Engineer Job at Maag

 ...AMN,Witte and Sikora eight successful and well-experienced companies have joined forces to become the global partner for the polymer...  ...applications but also for the chemical, petrochemical, pharmaceutical, and food industries. Position Title: Manufacturing Engineer...