Remote Technical Customer Support Representative Job at SupportNinja, Remote

TmxFLytCZ294U1VJS3V5K3RwRUlxVUNuTkE9PQ==
  • SupportNinja
  • Remote

Job Description

What does a day in the life as a Technical Customer Service Representative look like?

  • Provides basic technical support to customers who are experiencing technical issues with their products or services
  • Identifies and troubleshoots technical problems, and provides timely and effective solutions to customers
  • Communicates technical solutions to non-technical customers in a clear and concise manner
  • Escalates complex issues to higher-level team members as necessary
  • Documents customer interactions and technical issues in a customer relationship management (CRM) system
  • Provides excellent customer service to ensure customer satisfaction and loyalty
  • Adheres to company policies and procedures
  • Meets or exceeds performance targets for related KPI’s
  • Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
  • Collaborates with other departments as needed to resolve customer issues
  • Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times

What are the required qualifications of a Technical Customer Service Representative?

  • Technical Support / Help desk experience required
  • Previous customer service experience or equivalent, preferably in a call center environment
  • Strong communication skills, both verbal and written
  • Proficient in using computers and various software applications, CRM preferred
  • Must be able to meet the equipment requirements for work at home setup

Ninja Perks and Benefits

  • Competitive compensation
  • Medical, dental and vision insurance
  • Paid time off
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development
  • Employee Referral Program

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Jobicy job ID: 116393

Job Tags

Full time,

Similar Jobs

DHD Consulting

(Entry-Level) General Affairs Associate Job at DHD Consulting

 ...early-career professionals with a background in Accounting or Business who are interested in developing their career in a fast-paced,...  ...and attention to detail Compensation & Benefits Competitive entry-level salary Health insurance and paid time off Opportunities... 

Compass Group

FOOD TRANSPORTER/DELIVERY DRIVER (FULL TIME) Job at Compass Group

 ...We are hiring immediately for a full time FOOD TRANSPORTER/DELIVERY DRIVER position. Location : Canteen - 171 Covington Lane, Bloomingdale, IL 60108. Note: online applications accepted only . Schedule : Full time schedule. Sunday through Thursday, 3rd... 

Planet Group

Senior Medical Writer Job at Planet Group

 ...Join Our Team as a Senior Medical Writer Make a Difference in Cancer Imaging! Are you a passionate medical writer with a knack...  ...understanding and clinical practice. What You Need: ~ Ph.D. in Life Sciences or equivalent experience~3-5 years in medical... 

Workforce Capital

Graphics Department Assistant Job at Workforce Capital

 ...A local company is looking for a Vinyl Graphics Assistant to help prepare, cut, apply, and finish vinyl decals, wraps, and signs on surfaces like vehicles, windows, and walls, supporting lead installers with tasks from cleaning surfaces to weeding excess vinyl, combining...