Remote Technical Customer Support Representative Job at SupportNinja, Remote

TmxFLytCZ294U1VJS3V5K3RwRUlxVUNuTkE9PQ==
  • SupportNinja
  • Remote

Job Description

What does a day in the life as a Technical Customer Service Representative look like?

  • Provides basic technical support to customers who are experiencing technical issues with their products or services
  • Identifies and troubleshoots technical problems, and provides timely and effective solutions to customers
  • Communicates technical solutions to non-technical customers in a clear and concise manner
  • Escalates complex issues to higher-level team members as necessary
  • Documents customer interactions and technical issues in a customer relationship management (CRM) system
  • Provides excellent customer service to ensure customer satisfaction and loyalty
  • Adheres to company policies and procedures
  • Meets or exceeds performance targets for related KPI’s
  • Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
  • Collaborates with other departments as needed to resolve customer issues
  • Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times

What are the required qualifications of a Technical Customer Service Representative?

  • Technical Support / Help desk experience required
  • Previous customer service experience or equivalent, preferably in a call center environment
  • Strong communication skills, both verbal and written
  • Proficient in using computers and various software applications, CRM preferred
  • Must be able to meet the equipment requirements for work at home setup

Ninja Perks and Benefits

  • Competitive compensation
  • Medical, dental and vision insurance
  • Paid time off
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development
  • Employee Referral Program

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Jobicy job ID: 116393

Job Tags

Full time,

Similar Jobs

Aequor

Third Party Management Specialist Job at Aequor

Mon-Fri 800-430 EST The Third Party Management Specialist will oversee Third Party Quality operations for the MA BioCampus, ensuring excellence in quality standards and regulatory compliance across external partnerships. This role requires leading Supplier Change Notification...

FirstLine Schools

Data Manager Job at FirstLine Schools

 ...FirstLine Schools: Data Manager Creating and inspiring great, open admissions public schools in New Orleans About FirstLine Schools In 1998, FirstLine Schools started the first charter school in New Orleans. FirstLine now operates four K-8th grade schools... 

AO Globe Life

WFH Enrollment Agent Job at AO Globe Life

 ...Responsibilities Conduct scheduled virtual consultations to assess client needs Guide clients through benefit options and enrollment with clarity and professionalism Maintain accurate client records and manage follow-up communications Deliver outstanding service... 

YMCA of Honolulu

Personal Trainer -Leeward Job at YMCA of Honolulu

 ...PAY RANGE: $31.00 - $33.50 Hourly POSITION SUMMARY: The Personal Trainer is responsible for administering fitness assessments, fitness...  ...required certifications (i.e. CPR/AED, First Aid, Y online Healthy Lifestyle trainings, Personal Trainer, etc.). Dresses... 

CarDon

Certified Nursing Assistant (CNA) Job at CarDon

CarDon is a family-owned senior-living company with more than 20 communities in the Midwest. We offer independent and assisted living, rehabilitation, skilled nursing and memory support. Were rapidly growing, offer a wide variety of career paths, and reward bright ideas...