Remote support Specialist ($50/H) Job at The Castle Fun center, Chicago, IL

TjFBKy9Sa294eWNMSStleHM1VUtxMDJtTXc9PQ==
  • The Castle Fun center
  • Chicago, IL

Job Description

Job Title: Remote Support Specialist
Hourly Rate: $50/hour

Job Summary:
We are seeking a highly motivated Remote Support Specialist to join our dynamic team. In this role, you will provide expert-level technical support and assistance to clients, ensuring that issues are resolved efficiently and effectively. You will be the primary point of contact for troubleshooting technical problems, offering guidance on system issues, and helping clients maximize their use of products and services—all within a fully remote environment. This position requires strong problem-solving skills, technical proficiency, and a customer-focused approach to support.

Key Responsibilities:
Incident Management: Log and track support requests in a ticketing system, ensuring that all issues are documented accurately and handled within designated service level agreements (SLAs).
Client Communication: Maintain clear and professional communication with clients throughout the troubleshooting process, offering updates and solutions in a timely manner.
System Maintenance & Configuration: Assist clients with system updates, software installations, and configurations to ensure optimal performance.
Training & Documentation: Provide training to clients on best practices for using products and services effectively. Maintain internal documentation to improve troubleshooting efficiency and enhance team knowledge.
Escalation Management: Identify and escalate complex issues that require more advanced support to higher-level technical teams.
Continuous Improvement: Offer feedback and suggestions for process improvements based on client interactions, helping the team enhance service quality and client satisfaction.

Working Conditions:
This is a remote position, allowing flexibility to work from home.
Full-time or part-time hours available based on business needs.
Must be available during regular business hours, with potential for occasional evening or weekend shifts as needed.
Must have a stable internet connection and a quiet work environment to facilitate communication with clients.
Benefits:
Competitive hourly rate of $50/hour.
Flexible remote work schedule.
Health benefits, paid time off, and other company perks.
Professional development opportunities and ongoing training.
A collaborative, supportive, and growth-oriented work environment.
Employment Type: Full-Time
Salary: $ 40.00 50.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Flexible hours, Afternoon shift,

Similar Jobs

Mortellaros Nursery Ltd

Intrastate Class A CDL Truck Driver Job at Mortellaros Nursery Ltd

 ...the trailer by hand is about 150lbs. Work Monday through Friday from 7:30 AM to 5:00 PM and Saturday from 7:30 AM to 12:00 PM. Morning departure times vary depending on the travel distance to our customer's delivery site. Submit to criminal background check. Perform... 

Study Hotels

Valet Attendant Job at Study Hotels

 ...Study at University of Chicago is currently seeking a part-time Valet Attendant who will be responsiblefor welcomingand creating a...  ...team to assist arrivingand departing guests with their luggage, park guest's vehicles and deliveriesto guest rooms when needed. Our... 

Harness

Payroll Accountant Job at Harness

 ...Sorenson Capital, Thomvest Ventures and Silicon Valley Bank. Position Summary We are seeking a detail-oriented and proactive Payroll Accounting Accountant to join our Payroll team. This role will be responsible for ensuring accurate payroll accounting, performing... 

Diversified Transfer and Storage, Inc.

Class C Company Driver Job Job at Diversified Transfer and Storage, Inc.

Class C Company Driver JobDiversified Transfer & Storage has multiple dedicated OTR and Regional Reefer routes available, as well as local routes. Call today or check us out at https://www.dtsb.com/ to learn more!1-888-DTS-JOBSPay: 72,000 - 90,000 a yearEnjoy perks... 

American Civil Liberties Union of North Carolina

ACLU-NC Legal Outreach Worker Job at American Civil Liberties Union of North Carolina

 ...for LGBTQ+ people, fighting to achieve racial justice, pushing to eradicate our broken and racially biased criminal legal system, defending freedom of speech, religion...  ...work underthedirectionof attorneys.~ Experience conducting community outreachideally in...