Remote support Specialist ($50/H) Job at The Castle Fun center, Chicago, IL

TjFBKy9Sa294eWNMSStleHM1VUtxMDJtTXc9PQ==
  • The Castle Fun center
  • Chicago, IL

Job Description

Job Title: Remote Support Specialist
Hourly Rate: $50/hour

Job Summary:
We are seeking a highly motivated Remote Support Specialist to join our dynamic team. In this role, you will provide expert-level technical support and assistance to clients, ensuring that issues are resolved efficiently and effectively. You will be the primary point of contact for troubleshooting technical problems, offering guidance on system issues, and helping clients maximize their use of products and services—all within a fully remote environment. This position requires strong problem-solving skills, technical proficiency, and a customer-focused approach to support.

Key Responsibilities:
Incident Management: Log and track support requests in a ticketing system, ensuring that all issues are documented accurately and handled within designated service level agreements (SLAs).
Client Communication: Maintain clear and professional communication with clients throughout the troubleshooting process, offering updates and solutions in a timely manner.
System Maintenance & Configuration: Assist clients with system updates, software installations, and configurations to ensure optimal performance.
Training & Documentation: Provide training to clients on best practices for using products and services effectively. Maintain internal documentation to improve troubleshooting efficiency and enhance team knowledge.
Escalation Management: Identify and escalate complex issues that require more advanced support to higher-level technical teams.
Continuous Improvement: Offer feedback and suggestions for process improvements based on client interactions, helping the team enhance service quality and client satisfaction.

Working Conditions:
This is a remote position, allowing flexibility to work from home.
Full-time or part-time hours available based on business needs.
Must be available during regular business hours, with potential for occasional evening or weekend shifts as needed.
Must have a stable internet connection and a quiet work environment to facilitate communication with clients.
Benefits:
Competitive hourly rate of $50/hour.
Flexible remote work schedule.
Health benefits, paid time off, and other company perks.
Professional development opportunities and ongoing training.
A collaborative, supportive, and growth-oriented work environment.
Employment Type: Full-Time
Salary: $ 40.00 50.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Flexible hours, Afternoon shift,

Similar Jobs

NIS EXPRESS

CDL A Drivers Paid Training Job at NIS EXPRESS

 ...Start your career with paid training and steady pay. New CDL graduates welcome. We cover orientation, travel, and hotel so you can focus on learning. Training: 46 weeks on the road with a mentor. $300 orientation pay provided. After Training: Earn $0.56 CPM... 

Raise for Good

Marketing Lead Job at Raise for Good

 ...for Good is seeking a performance-driven Marketing Lead to build and scale our digital-first...  ...pilot strategy. Build a foundation for full-time transition with proven systems and ROI....  ...with every campaign. You'll be part of a collaborative team including the Director... 

Valley Regional Medical Center

Staff Registered Nurse Med Surg Job at Valley Regional Medical Center

Vivian Concierge is seeking a Registered Nurse (RN) Med Surg for a nursing job in Brownsville, Texas. Job Description & Requirements...  ...Program is a year-long program designed to give you hands-on experience to help establish valuable clinical and critical thinking skills... 

Personnel Resources

Medical Assistant / MA-C RMA Job at Personnel Resources

 ...TITLE: Medical Assistant / MA-C RMA LOCATION: Warden, WA Would you like to work in a healthcare organization...  ...between $21hr-$35.50hr depending on experience. Shift differentials are $2.10hr evenings, $3hr nights, $2.25hr weekends. Full benefits package... 

Redner's Warehouse Market

Regional Loss Prevention Agent Job at Redner's Warehouse Market

 ...Job Details Position: Regional Loss Prevention Agent Department: Security ReportsTo: Director of Security and Loss Prevention FlsaStatus: Non-Exempt ~ Responsible for detecting, reporting and resolving matters in the area of theft and asset loss...