Remote support Specialist ($50/H) Job at The Castle Fun center, Chicago, IL

TjFBKy9Sa294eWNMSStleHM1VUtxMDJtTXc9PQ==
  • The Castle Fun center
  • Chicago, IL

Job Description

Job Title: Remote Support Specialist
Hourly Rate: $50/hour

Job Summary:
We are seeking a highly motivated Remote Support Specialist to join our dynamic team. In this role, you will provide expert-level technical support and assistance to clients, ensuring that issues are resolved efficiently and effectively. You will be the primary point of contact for troubleshooting technical problems, offering guidance on system issues, and helping clients maximize their use of products and services—all within a fully remote environment. This position requires strong problem-solving skills, technical proficiency, and a customer-focused approach to support.

Key Responsibilities:
Incident Management: Log and track support requests in a ticketing system, ensuring that all issues are documented accurately and handled within designated service level agreements (SLAs).
Client Communication: Maintain clear and professional communication with clients throughout the troubleshooting process, offering updates and solutions in a timely manner.
System Maintenance & Configuration: Assist clients with system updates, software installations, and configurations to ensure optimal performance.
Training & Documentation: Provide training to clients on best practices for using products and services effectively. Maintain internal documentation to improve troubleshooting efficiency and enhance team knowledge.
Escalation Management: Identify and escalate complex issues that require more advanced support to higher-level technical teams.
Continuous Improvement: Offer feedback and suggestions for process improvements based on client interactions, helping the team enhance service quality and client satisfaction.

Working Conditions:
This is a remote position, allowing flexibility to work from home.
Full-time or part-time hours available based on business needs.
Must be available during regular business hours, with potential for occasional evening or weekend shifts as needed.
Must have a stable internet connection and a quiet work environment to facilitate communication with clients.
Benefits:
Competitive hourly rate of $50/hour.
Flexible remote work schedule.
Health benefits, paid time off, and other company perks.
Professional development opportunities and ongoing training.
A collaborative, supportive, and growth-oriented work environment.
Employment Type: Full-Time
Salary: $ 40.00 50.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Flexible hours, Afternoon shift,

Similar Jobs

Amazon Data Services, Inc.

Data Center Physical Security Manager, US ADC Data Center Security Job at Amazon Data Services, Inc.

 .... AWS is looking for an exceptional Program Security Officer / Data Center Security Manager with a strong track record of supporting security programs...  ...program security guidance concerning personnel, physical and operational security, counterintelligence, and media... 

Merck

Director, Global Market Access Job at Merck

 ...including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from... 

Five Star Painting Careers

Marketing Assistant Job at Five Star Painting Careers

 ...Responsibilities:General marketing support, including managing online presence, increasing and answering reviews, posting before and after pictures of our work, publishing blogs, using internal software for postcards, etc. Additional tasks as required by marketing... 

Taco Bell

Crew Member Days/opener Job at Taco Bell

 ...Looking for daytime work? The Opener/Days schedule is looking for employees who are able to work during the morning/early afternoon. Opening times vary by restaurant. Schedules for Openers can start as early as 6:00am. Dayshift typically ends by 4:00pm. Shift Length... 

Merck

Chronic Care Specialty Sales Representative - Port Charlotte, FL Job at Merck

 ...including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from...