Job Description

This business analyst will be responsible for facilitating the communication with IT staff and

business customers to assist in the development, implementation, and support of a multi-year,

multi-phase enhancement project as well as quality control and testing web applications

developed in the Child Care Child Welfare (CCCW) section with the Department of Children and

Families (DCF) with the State of Wisconsin.

The business analyst will understand business objectives and problems and identify alternative

solutions. Working with the PM, the incumbent will manage the process of taking business

requirements and translating them into technical requirement that, technologists will use drive

requirements to design. The incumbent will also perform quality assurance (QA) testing as

releases are moved from system testing to QA testing environments, as well as being a liaison

between the business user acceptance testers to report bugs back to the technical team.

The Business Analyst is also expected to provide excellent customer service through numerous

collaborative working sessions by driving and facilitating requirements gathering meetings or

assisting in UAT testing processes with the customer. The individual coming into this role must

have strong communication skills and be a team player because they will be working so closely

with the entire technical project team and will have involvement with business area partners.

Knowledge of DCF programs, prior experience with the Wisconsin CARES system and familiarity

with State of Wisconsin application systems, procedures, and development standards is highly

preferred and familiarity with the DCF YoungStar application is a plus.

Essential Job Skills:

o Experience working on an application development team within a complex organization

to collect, document, and disseminate business requirements utilizing industry standard

techniques.

o Experience working on Agile and Waterfall development teams

o Strong facilitation skills of small to large groups, including knowing when and how to

regain group focus and use of the ‘parking lot’

o Ability to adjust presentation and facilitation approach suitable for executives and

workers

o Ability to “tell the story” Using verbal and visual approaches

o Holistic knowledge of the overall requirements process, business and technical

o Prior use of requirements tools and experience/demonstrated knowledge of how they

may interact with applications used for management of bugs, issues, testing, design and

development

o Ability to quickly understand business drivers, model existing processes and facilitate

and guide business constituents to developing future state requirements, rather than

solutions

Adaptability and flexibility when working with multiple clients with varying degrees of

knowledge and ability/availability to participate. In other words, ability to be creative in

helping clients provide the requirements and detail needed

o Experience in a large scale, multiple constituent organization to understand and

anticipate change management, training, support, and overall operational handoffs

needed

o Familiarity with the BABOK, or certifications offered through the International Institute of

Business Analysis is preferred

o Reviews, analyzes, and evaluates business systems and user needs

o Formulates systems to parallel overall business strategies

o Experienced with business process reengineering

o Experience with business process mapping and workflow diagrams

o Collaborates to prepares solution options identify risk

o Evaluate software development procedures used to verify that programs function

according to user requirements.

o Evaluate program output and reports for accuracy and policies and procedures for

quality.

o Review new or modified application/functionality, including documentation and

specifications, to determine if final solution(s) will perform according to user request and

conform to guidelines.

o Recommend improvements or corrections to development team.

The candidate should have strong communication skills and should be a team player.

List any special qualifications & years of experience: (List any specific skills, software, or

requirements the position will require. Optional format below)

Optional format: (Add as many lines as needed.)

Qualification

Analytical and problem-solving skills. Has provided

production support to applications post-production

Requirements Analysis & Elicitation

Change Management

Use case development

Demonstrated experience in the design and utilization

of performance measures and report

Experience

10 years

10 years

10 years

10 years

10 years

Business Process Improvement

10 years

Standardized processes and procedures implementation 10 years

Ability to develop and implement quality assurance

processes and procedures including test/use cases

10 years

Ability to navigate and query a relational database

Business Process Flow Diagraming

Develop Design Specifications

SQL

Documenting business process

Develop test plans and procedures

Ability to develop and implement quality assurance

processes and procedures including test/use cases

Writing test scripts using automation testing suites

Testing methods/techniques including creation and

execution of unit, system, and user acceptance plan

Ability to perform testing of applications, facilitate

testing by others, document results

Regression testing

Manage systems (QA) testing and support user

acceptance testing

Experience in usability testing or equivalent user

interface test measures

10 years

10 years

10 years

10 years

10 years

10 years

10 years

10 years

10 years

10 years

10 years

10 years

10 years

Requirements

Project Details

This business analyst will be responsible for facilitating the communication with IT staff and business customers to assist in the development, implementation, and support of a multi-year, multi-phase enhancement project as well as quality control and testing web applications developed in the Child Care Child Welfare (CCCW) section with the Department of Children and Families (DCF) with the State of Wisconsin.

The business analyst will understand business objectives and problems and identify alternative solutions. Working with the PM, the incumbent will manage the process of taking business requirements and translating them into technical requirement that, technologists will use drive requirements to design. The incumbent will also perform quality assurance (QA) testing as releases are moved from system testing to QA testing environments, as well as being a liaison between the business user acceptance testers to report bugs back to the technical team

Top Skills and min years exp:

• Experience working on multiple projects simultaneously and gatherings requirements on projects estimated at over 5,000 hours of work.

• Strong analytic and problem-solving skills. Has provided production support to applications post-production (10 years)

• Creating and maintaining artifacts such as: business requirements documents, requirements traceability matrices, and test plans (10 years)

• Ability to independently analyze, document, and speak competently to business objectives, gaps, needs and problems. (10 years)

• Creation of automated testing scripts (10 years)

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