Job Description

Link Solutions is seeking a Quality Assurance Analyst to join our team at Fort Knox KY. 

• Must be a US Citizen  
• Secret Clearance required
• Nonremote (relocation incentive available) 

The Quality Assurance Analyst  will be responsible for ensuring the highest standards of quality and compliance are met in the delivery of IT services and infrastructure support at the Network Enterprise Center (NEC) at Fort Knox KY. This role involves developing and executing quality assurance plans conducting audits and working closely with various technical teams to ensure that all services meet or exceed established performance standards as outlined in the Performance Work Statement (PWS).  

Join our dynamic team at a toptier organization where worklife balance and employee wellbeing take center stage. This exciting opportunity lets you contribute to cuttingedge projects while safeguarding our national security. 

Job Responsibilities: 

• Develop maintain and execute a Quality Control Plan to ensure all contractual requirements are met. This includes defining quality standards metrics and procedures for evaluating performance across all service areas. 
• Conduct regular audits and inspections of processes procedures and deliverables to ensure compliance with PWS requirements Army regulations and best practices. Document findings and work with teams to address any nonconformities or deficiencies. 
• Monitor key performance indicators (KPIs) and service level agreements (SLAs) to ensure consistent delivery of highquality services. Provide regular reports to management on performance trends and areas for improvement. 
• Identify potential risks to service quality and develop mitigation strategies. Work closely with project managers and technical leads to ensure that risk management plans are effectively implemented. 
• Foster a culture of continuous improvement by leading quality initiatives and training sessions. Encourage feedback and incorporate lessons learned into process enhancements. 
• Work closely with delivery teams including IT support network administration and systems management to ensure quality standards are understood and adhered to. Facilitate communication between teams to resolve quality issues promptly. 
• Maintain comprehensive records of quality assurance activities including audit results corrective actions and process improvements. Ensure documentation is uptodate and accessible for internal and external reviews. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job.  

Qualifications :

• US Citizen.
• Ability to obtain and maintain a DoD Secret Clearance (will sponsor the right candidate). 
• One (1) years of relevant experience in a QC or QA role particularly within IT or network environments.
• Proven ability to develop maintain and execute comprehensive Quality Control Plans including defining quality standards metrics and evaluation procedures.
• Skilled in conducting regular audits and inspections to ensure compliance with PWS requirements Army regulations and best practices and documenting findings effectively.
• Proficient in monitoring KPIs and SLAs providing regular performance reports and identifying areas for improvement to ensure highquality service delivery.
• Strong background in identifying service quality risks developing mitigation strategies and fostering a culture of continuous improvement through quality initiatives and training sessions.

Preferred:

• Active Secret Clearance.
• BA/BS degree in Engineering Computer Science Information Systems or a related field.
• IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security CE CCNA Security GICSP GSEC SSCP etc.).
• Experience providing DoD organizations with technical support.
• Experience working in a Department of Defense (DoD) environment and overseeing government programs.
• Experience providing quality service and support for missioncritical systems.
• Problem solver and troubleshooter who thrives in resolving complex problems.
• Excellent communication skills (written and oral) and interpersonal skills.
• Excellent organizational skills attention to detail and ability to prioritize and manage multiple tasks. 
• Strong selfstarter requiring minimal supervision.

Additional Information :

This position is contingent upon the successful acquisition of the government contract and the completion of ongoing negotiations. We anticipate these processes will be completed within the next several weeks at which time interviews and offers will be extended upon successful contract award.

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays paid time off medical dental vision companypaid long and shortterm disability life insurance referral bonuses relocation reimbursement program certification reimbursement program retirement and more.

Link Solutions Inc. is an EOE. AA/M/F/D/V.  We participate in the EVerify Employment Verification Program. All your information will be kept confidential according to EEO guidelines. 

Remote Work :

No

Employment Type :

Fulltime

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