Job Description

About Portless

At the intersection of technology and logistics, we're redefining global delivery for e-commerce. Portless is a dynamic 3PL provider revolutionizing direct-to-consumer fulfillment by shipping products directly from manufacturers in China to customers worldwide. With over 2.5 million cross-border packages shipped, 99.8% pick-and-pack accuracy, and 98% on-time delivery, we empower e-commerce brands to optimize operations and achieve 10x growth.

Role Description

As a Product Designer for Merchant Operations at Portless, you will design intuitive, data-rich experiences that help e-commerce merchants seamlessly manage their operations across our platform. Working closely with Product Management, engineering, and operations teams, you'll craft user experiences for complex workflows including order management, inventory tracking, supplier coordination, and financial operations. This role requires someone who can translate intricate operational processes into elegant, user-friendly interfaces that empower merchants to scale their businesses globally.

What You'll Do

• Design Merchant-Centric Experiences: Create intuitive interfaces for complex operational workflows including order management, inventory tracking, purchase orders, and supplier communication tools
• Craft Data-Rich Dashboards: Design compelling analytics and reporting interfaces that help merchants understand inventory performance, order trends, and operational metrics at a glance
• Optimize Onboarding Flows: Design seamless self-service onboarding experiences that guide new merchants through platform setup, integration, and initial inventory management
• Build Inventory Management Interfaces: Create user-friendly tools for demand forecasting, reorder point management, and multi-location inventory allocation across our China-based network
• Design Financial Product Experiences: Craft interfaces for merchant financing tools, cash flow management, and payment workflows that simplify complex financial operations
• Conduct User Research: Partner with merchants to understand their operational pain points, conduct usability testing, and gather feedback to continuously improve the user experience
• Collaborate Cross-Functionally: Work hands-on with Product Managers to translate requirements into user flows, and with engineers to ensure design feasibility and implementation quality
• Create Design Systems: Establish and maintain design patterns, component libraries, and style guides that ensure consistency across our merchant-facing platform

What You'll Bring

• Product Design Experience: 3+ years of experience designing complex B2B or operational software, preferably for e-commerce, logistics, or data-heavy applications
• User Research Skills: Experience conducting user interviews, usability testing, and translating research insights into actionable design improvements
• Data Visualization Expertise: Strong ability to design clear, actionable dashboards and analytics interfaces that help users make informed operational decisions
• Design Tool Proficiency: Expert-level skills in Figma, Sketch, or similar design tools, with experience creating prototypes and design systems
• Cross-Functional Collaboration: Proven ability to work closely with Product Managers and engineers in agile development environments
• User-Centric Mindset: Deep empathy for user needs and ability to advocate for user experience while balancing business requirements
• Strategic-Boldness: Ability to think outside the box and drive innovative design solutions in a dynamic, fast-growing environment
• Extreme Ownership: Demonstrated ability to take full accountability for design outcomes while working as part of a kind-and-caring team

Nice to Have

• E-commerce/Operations Background: Previous experience designing for e-commerce platforms, inventory management systems, or operational workflows
• B2B SaaS Experience: Background designing complex B2B software interfaces, particularly for operational or financial applications
• International/Cross-Border UX: Experience designing for global users, multi-currency interfaces, or cross-border operational workflows
• Supply Chain Knowledge: Understanding of inventory management, purchase orders, supplier relationships, and fulfillment operations
• Financial Product Design: Experience designing interfaces for financing products, payment systems, or cash flow management tools
• Mobile Design Experience: Ability to design responsive experiences and mobile-first interfaces for on-the-go merchant operations
• **Previous startup or high-growth company experience in e-commerce or logistics technology

Join our team of bold thinkers, builders, and problem-solvers dedicated to creating seamless fulfillment solutions that help merchants scale globally while optimizing cash flow and growth.

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