Patient Financial Access Facilitator Job at Yale New Haven Health, North Haven, CT

TWxNNy94OHF5eVVBSXVlOXNaUUpxa0dtTXc9PQ==
  • Yale New Haven Health
  • North Haven, CT

Job Description

Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

The Patient Financial Access Facilitator is responsible for all functions and processes related to patient check-in, check-out, registration and scheduling. Obtains and updates the patient's demographic and financial information in a sometimes demanding atmosphere utilizing multiple applications to assure timely processing of the patient visit. Performs a variety of functions including accurate patient identification while adhering to Red Flag procedures to ensure patient safety. Must stay abreast of all insurance changes and adheres to managed care requirements and all other information legislated for Health Care as it relates to the health system. Must understand the various insurance carriers' options and completes insurance entry accurately, satisfying billing requirements to ensure a payable account. Verifies eligibility of insurances, identifies and collects co-pay balances, and initiates other funding referrals as outlined by departmental policy when appropriate.

EEO/AA/Disability/Veteran Responsibilities:
  • 1. Registration: Initiates and completes patient visit information in accordance with YNHH department protocol.
    • 1.1 Collects necessary patient demographic and insurance information when completing the registration process.
  • 2. Scheduling: Accurately and promptly schedules patient appointments per department standards.
    • 2.1 Schedules patient appointments by obtaining all necessary patients demographic and insurance information. Works in collaboration with clinical team to schedule appointments according to facility schedule, staff availability and patient needs.
  • 3. Insurance: Ensures appropriate financial information is accurately obtained and documented to ensure proper reimbursement to the health system.
    • 3.1 Demonstrates understanding of the various third party payers and accurately completes insurance entry in order to satisfy billing requirements.
  • 4. Customer Service: Follows Customer Service guidelines in accordance with YNHH department protocol.
    • 4.1 Ensures smooth functioning of all processes in order to ensure a positive patient experience by acknowledging and receiving patients, physicians and visitors to the department following the YNHHS Standard of Professional Behaviors.
  • 5. Resource Management: Utilizes Health System and Department resources to effectively support the patient experience.
    • 5.1 Participates in designated committees, staff meetings, workgroups, and attends all in-service to support team building and communication enhancements.
  • 6. Supports Organizational and Departmental Goals
    • 6.1 Performs all functions in accordance with established policies and procedures.
  • 7. Performs other duties as assigned by Supervisor.
    • 7.1 Identifies and recommends opportunities to improve Patient Access activities.
Qualifications:

EDUCATION


High school diploma or GED required. Associate degree preferred.


EXPERIENCE


One (1) to two (2) years of work experience in a customer service environment preferably in a hospital/physician office with emphasis on registration, third party insurance verification and financial clearance dealing with all aspects of medical insurance and eligibility requirements preferred.


SPECIAL SKILLS


Self-directed, well organized and exhibiting excellent interpersonal and team oriented skills with a strong ability to interpret insurance benefits and apply to hospital services. Basic computer skills and the ability to adapt to various programs/systems. Capable of balancing appropriate level of intervention and partnering with clinical staff to insure the highest quality of patient care. Spanish speaking required for positions in the PCC.

Job Tags

Full time, Work experience placement,

Similar Jobs

MRINetwork Jobs

Project Coordinator Job at MRINetwork Jobs

 ...Project Coordinator/Inside Sales(Part-Time) MRI of Zionsville brings over 20 years of recruiting experience as a member of MRINetwork, the...  ...for. We offer a flexible schedule, office or remote work, advancement oppty, and 401(k) w/ match In addition, we also... 

Dialysis Clinic, Inc.

Dialysis Patient Care Technician-PCT Job at Dialysis Clinic, Inc.

 ...Dialysis Clinic, Inc. is recruiting top talent interested in supporting our nonprofit mission to prioritize individualized care for patients facing chronic kidney disease. Our mission states the care of the patient is our reason for existence, and our dedicated team... 

GQT Movies

Theater Manager Job at GQT Movies

 ...Theater Manager - Immediate Hiring Are you passionate about managing a theater and creating memorable experiences for audiences? Do you thrive while developing and working alongside a small team? We are looking for a highly skilled and dynamic Theater Manager to join... 

Wiss, Janney, Elstner

Junior Building Architect & Forensic Investigator Job at Wiss, Janney, Elstner

A global engineering and architecture firm is seeking an entry-level Associate in Honolulu, HI. This role requires a Master's degree in architecture or related fields. Responsibilities include forensic investigations, conducting field tests, and analyzing construction data...

Planet Fitness

Planet Fitness Certified Fitness Instructor Job at Planet Fitness

 ...Who Planet Fitness is Planet Fitness is home of the Judgement Free Zone (JFZ) which means we don't cater to body builders or power lifters but focus more on general fitness. We believe in creating a non-intimidating comfortable environment where everyone can work...