Patient Experience Manager Job at Aramark, Fayetteville, NC

TjFZNCtCa3V4Q0FOSSt1OXNaa05xMFNoTVE9PQ==
  • Aramark
  • Fayetteville, NC

Job Description

Aramark Healthcare+ is seeking a Patient Experience Manager to support the Healthcare Support Service Departments within Cape Fear Valley Health System .  The Patient Experience Manager will focus on their impact on the overall patient experience within the hospital.   To contribute to the overall patient satisfaction as expressed in third party surveys, contribute to enhancing the overall brand of the hospital client and Aramark.   To contribute to developing patient loyalty to hospital client brand in the marketplace.

Job Responsibilities

  • Perform Patient Connect interviews with patients and their families
  • Conduct Patient Connect data analysis
  • Generate and review Patient Connect data for opportunities to improve patient satisfaction
  • Train and coach others on how to effectively perform Patient Connect interviews
  • Conduct AIDET  and/or W.E.S.T. Observations:
    • Housekeeping Associates
    • Host/Hostesses
    • Call Center (phone etiquette)
  • Observe New Admission Greetings
  • Technology savvy (CBORD, EPIC)
  • Adopt A Floor Program (AAF Program)
  • Coach managers on New Admission Greetings
  • Conduct Patient Experience Assessments
  • Coach managers on Patient Experience tools
  • Conduct Gridding Analysis
  • Coach leadership team on Gridding Analysis Outcomes
  • Attend and Participate in client QBR’s
  • Collaborate with hospital Patient Experience team; create an alignment between EVS and the hospital Patient Experience initiatives
  • Exemplify service culture at all times
  • Produce Patient Satisfaction Reports
  • Participate in new employee orientations relative to patient experience expectations

Qualifications

  • Associates Degree required plus equivalent experience.  Bachelor Degree preferred plus equivalent experience.
  • 1-2 years of hospital customer service preferred
  • 5 years of customer service experience

#FS-400

Education

Job Tags

Similar Jobs

Camp Bow Wow

Dog Groomer Job at Camp Bow Wow

 ...Were looking for a pet groomer to join our passionate team at Camp Bow Wow. Our groomers are a crucial part of our organization, building...  ...for someone whos an animal lover and knows the ins and outs of grooming. The ideal candidate is hardworking, customer serviceoriented,... 

Canyon Creek Financial LLC.

Insurance Sales Representative Entry Level Job at Canyon Creek Financial LLC.

 ...clients and our team with integrity, mentorship, and purpose. As an Insurance Sales Representative, you'll serve as a trusted advisorguiding...  ...: In-person, business-to-business (B2B) sales with local travel to client businesses Products: Supplemental insurance solutions... 

American Income Life

Entry-Level Remote Policy Advisor Job at American Income Life

 ...during the pandemic, reinforcing our status as an essential business. Work Location: US (100% Remote) What Were Looking For:...  ...rewarding work-from-home journey! American Income Life is an international Company protecting working families in the United States,... 

Flexible IT

Hardware Services Technician Job at Flexible IT

 ...development, and career advancement, while focusing on solving complex IT needs for their clients. We are looking for an IT Field Technician to join the largest IT Managed Services Provider (MSP) on Long Island. At Flexible Systems, we strive to add value to our... 

NoGigiddy

Chat Support Agent (Remote) - 15 - 18/hr Job at NoGigiddy

 ...NoGigiddy, a leading company in the on demand staffing and recruiting industry, is seeking a dedicated and passionate Chat Support Agent to join our remote team. In this role, you will play a vital role in ensuring a positive gig worker experience by providing top-notch...