Job Description

Company Description

A subsidiary of Veolia group, Veolia North America (VNA) is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has more than 10,000 employees working at more than 350 locations across the continent.

Position Purpose: 

Spends up to 8 hours driving (driving routes) and walks an average of 5-8 miles with the potential of up to 12 miles (walking routes). Transfer to/from vehicle to perform work between 12 and 60 times. Obtains and records accurate water usage and other data from customer meters using a variety of means including manual visual readings and electronic digital devices in accordance with established routing patterns and timelines. Clearly communicates issues with customers and to supervisor or other departments to ensure appropriate follow-up. Performs Customer Service Person (Field) functions as directed by management.

Primary Duties/Responsibilities: 

• Drives to and from work locations.
• Regularly enters and exits vehicle.
• Obtains and records accurate water usage and other data from customer meters using a variety of means including manual visual readings and electronic digital devices in accordance with established routing patterns and timelines.
• Inspects meter installations for tampering, insuring that lids are secure, meter registers are readable, and meter box is accessible.
• Inputs data for reports (i.e. hazard codes, damage reports, location and meter condition information, etc.)
• Trims around meter boxes.
• Gives proper leak notification to customers and/or company.
• Performs Customer Service Person (Field) functions as directed by management, and late-shift Customer Service Person (Field) duties on a rotating schedule.
• Uses digital tools, (computer, laptop, tablet, smart phone, etc.) devices and software to communicate, and perform and record work.
• Performs all job responsibilities and duties in compliance with all safety, health, environmental, and security laws, rules, policies, programs and training.

Qualifications

Education/Experience/Background: 

• High School Diploma/GED is required.
• Satisfactory completion of high school courses in general mathematics.
• 1 year experience in utility meter reading or field utility customer service, distribution system work, etc. preferred.

Knowledge/Skills/Abilities: 

• Ability to read meters with an error rate not to exceed 1% within six (6) months.
• Ability to read and interpret maps.
• Ability to work with various hand tools and equipment.
• Excellent hand/eye/foot coordination necessary to open/close meter lids.
• Excellent communications skills, both oral and written.
• Excellent organization, interpersonal, and problem-solving skills.
• Ability to function in the digital world, using computer, laptop, tablet, smartphone devices and software to communicate and perform and record work.

Required Certification/Licenses/Training: 

• Must possess and maintain a valid state driver’s license.

Physical Requirements: 

• The Meter Reader typically walks up to 5-8 miles and sometimes up to 12 miles, (in all weather conditions and at times on even/uneven ground and slippery conditions). 
• Lifting/carrying up to 31 lbs. is required on an occasional basis. 
• Frequent crouching, kneeling, stooping/bending, and twisting is performed with occasional lying down or crawling.
• Reaching is performed frequently below shoulder level and occasionally at shoulder level/above.

Additional Information

Benefits: Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

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