Job Description

Company: MassageLuXe Birmingham

Location: 33347 Woodward Ave Birmingham, Michigan 48009

Type: Full-Time

About Us : MassageLuXe Spa in Birmingham, Michigan is a luxurious and serene wellness retreat dedicated to providing our clients with an exceptional and rejuvenating experience. Our spa offers a wide range of massage therapies, skincare treatments, and relaxation amenities designed to promote physical and mental well-being. We are seeking an experienced and passionate Massage Spa Manager to lead our team and uphold the highest standards of service excellence.

Job Summary : As the Massage Spa Manager, you will be responsible for overseeing the daily operations of our spa, ensuring an impeccable level of service, and creating an environment of relaxation and tranquility for both clients and staff. You will lead a team of skilled therapists and support staff, while also actively engaging with clients to ensure their needs are met and exceeded. The ideal candidate is a motivated and organized individual with a strong background in spa management, exceptional interpersonal skills, and a genuine passion for delivering exceptional guest experiences.

Responsibilities :

• Manage all aspects of spa operations, including staff scheduling, inventory management, and facility maintenance.

• Recruit, train, and supervise a team of skilled massage therapists and support staff.

• Ensure a consistent and high standard of service delivery that aligns with the spa's mission and values.

• Monitor spa performance metrics, analyze trends, and implement strategies for continuous improvement.

• Foster a positive and collaborative work environment that promotes teamwork and employee growth.

• Handle client inquiries, appointments, and feedback in a professional and timely manner.

• Maintain cleanliness, ambiance, and functionality of treatment rooms and common areas.

• Collaborate with the marketing team to promote spa services, packages, and special promotions.

• Maintain accurate records of financial transactions, inventory, and employee performance.

• Uphold and enforce spa policies and procedures to ensure compliance with regulations and safety standards.

Qualifications :

• Minimum of [5] years of experience in spa management or a related field with month to month membership sales and retention

• Proven track record of successfully managing spa operations, staff, and guest relations.

• Strong leadership and communication skills, with the ability to motivate and inspire a team.

• In-depth knowledge of various massage therapies and spa treatments.

• Excellent organizational and multitasking abilities.

• Proficiency in spa software and basic computer applications.

• Exceptional customer service and problem-solving skills.

• Flexibility to work evenings, weekends, and holidays as needed.

• Relevant certification in spa management or a related discipline is a plus.

Benefits:

• Competitive salary and performance-based bonuses.

• Health and wellness benefits package.

• Opportunities for career advancement within a growing organization.

• Complimentary spa treatments and services.

• Positive and inclusive work environment.

We are inviting business undergraduates with a passion for delivering exceptional guest experiences, delivering results and leading spa staff.Apply here for the Massage Spa Manager position at MassageLuXe Spa Birmingham, Michigan. We look forward to hearing from you!

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