The Live Chat Agent is responsible for providing real-time customer support through chat platforms. This role focuses on assisting customers with inquiries, troubleshooting, and order support while ensuring a positive and professional online experience. The ideal candidate is responsive, detail-oriented, and skilled at communicating clearly in written form.
Respond promptly to customer inquiries via live chat.
Provide accurate product, service, and account information.
Resolve customer issues efficiently and escalate complex matters when necessary.
Maintain records of customer interactions in the CRM system.
Ensure a consistent and professional communication style in all interactions.
Meet performance goals such as response time, resolution rate, and customer satisfaction.
Stay up to date with company products, services, and policies.
Excellent written communication and typing skills (40+ WPM preferred).
Strong problem-solving and multitasking abilities.
Customer-focused attitude with patience and professionalism.
Familiarity with live chat software (e.g., Intercom, Zendesk Chat, Tidio, Crisp).
Basic computer and internet literacy.
High school diploma or equivalent (Associate or Bachelor’s degree preferred).
Previous experience in live chat support or virtual customer service.
Knowledge of CRM systems and online support tools.
Ability to work flexible hours, including evenings or weekends if required.
100% remote or in-office, depending on company policy.
Requires a reliable internet connection and a quiet workspace for remote roles.
Collaborative and fast-paced team environment.
Competitive hourly rate or salary based on experience.
Performance-based bonuses and career advancement opportunities.
Class A Class A, B, C Drivers JobIndependent Owner Operator Drivers receive personalized interstate dispatching to guarantee maximum revenue potential. In addition to over-the-road transportation, additional responsibilities include on-site leadership of packing, inventorying...
...world thinks about access and delivery. Amazon Key has evolved from a last-mile delivery... ...the future of logistics and access management. Key job responsibilities You'll lead... ...strategy and execution of Amazon Key's programs. This role offers the exceptional opportunity...
...training in automotive technology is a plus. ~1-2 years service writing in the automotive or RV industry preferred but not required.... ...up to $1500 per referral). ~ Comprehensive benefits package (Medical, Dental, Vision, 401k w/ match). ~ Opportunities for ongoing...
...BSWH), the largest not-for-profit healthcare provider in the state of Texas, is seeking a Board Certified or Board Eligible Pulmonary and Critical Care physician. This is an employed career opportunity with a generous benefits package that offers work-life balance, a...
...Achieving True Self is hiring! ABA Behavior Technician (BT) / Registered Behavior Technician (RBT) This fall, dont just watch the leaves changebe the change. Join ATS, become an RBT, and make a lasting difference in young lives. Paid Training Provided to Become...