IT Support Technician - Helpdesk/Network Support Job at ImageSys LLC, Gaithersburg, MD

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  • ImageSys LLC
  • Gaithersburg, MD

Job Description

Salary: $40,000 - 60,000 per year Requirements:

  • 1–3 years of professional IT support experience
  • Hands-on experience with Windows PC troubleshooting and deployment
  • Experience in Microsoft 365 administration
  • Proficient in managing Active Directory users and groups
  • Knowledge of file server and SharePoint access permissions
  • Skills in troubleshooting network and VPN connectivity
  • Ability to work independently and handle multiple support tickets
  • Commitment to ongoing learning and certification in evolving technologies
  • Excellent communication abilities
Responsibilities:
  • Collaborate with team members to address clients IT challenges, escalating complex issues as needed
  • Provide remote, phone, and on-site support to end users
  • Diagnose and resolve technical issues related to hardware and software
  • Configure and troubleshoot end-user computer hardware and Windows server operating systems
  • Administer Microsoft 365, including user creation and licensing
  • Support mobile device configuration and troubleshooting
  • Conduct user onboarding and offboarding processes
  • Manage Active Directory users and group settings
  • Address and resolve basic Exchange Online issues
  • Facilitate file access and permissions in various environments such as SharePoint and OneDrive
  • Troubleshoot wired and wireless network connectivity problems
  • Assist with VPN connections and remote access issues
  • Document all actions clearly in the ticketing system
  • Escalate advanced issues to senior engineers when required
Technologies:
  • Active Directory
  • Cloud
  • Hardware
  • Support
  • Microsoft 365
  • Mobile
  • Network
  • SharePoint
  • VPN
  • Windows
  • Office 365
  • Aruba
  • Azure
  • Cisco
  • Firewall
  • Security
  • VMware

More:

We are a dynamic Managed Services Provider (MSP) dedicated to offering proactive IT support and strategic technology solutions to small and mid-sized businesses. Our team plays a crucial role in managing diverse tech infrastructures, including cloud services and network systems. We seek skilled Level 1 and 2 Technicians committed to overcoming complex challenges while mentoring junior team members. While some remote work flexibility exists, local candidates from Montgomery County, Maryland, are preferred due to the necessity of onsite client visits. We provide a competitive salary, a flexible work environment, and pathways for professional growth in senior technical roles.

last updated 1 week of 2026

Job Tags

Full time, Work at office, Local area, Remote work, Flexible hours,

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