IT Support Desk Technician Job at The 20, Plano, TX

TjFBNjh4MHN4U0VCSStpd3NKSUdvVWFuTXc9PQ==
  • The 20
  • Plano, TX

Job Description

The 20 is looking for a hard-working Information Technology Support Desk Technician to provide remote support to our clients nationwide. The right candidate will be responsible for providing technical support related to computer systems, hardware, software, applications, and more. This person will respond to tickets via a ticketing system, analyze the issues, isolate the problems, and implement the solutions. This person will be comfortable talking on the phone, supporting customers, and have a good general understanding of business technology.

This position is 100% onsite, in-office.

Responsibilities

  • Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals
  • Manage ticket queue to ensure timely resolution
  • Provide customer support using remote connection software
  • Provide thorough documentation on each customer interaction
  • Prioritize ticketing system flow by following SOPs and KB articles for resolution
  • Meet or exceed KPI goals
  • Troubleshooting of the following, though not limited to:
    • Advanced desktop issues
    • VPN connectivity
    • Entry-level server support
    • Hardware issues
    • Line of business support

Requirements

  • IT Fundamentals and A+ certifications, or equivalent professional experience
  • 1+ year of professional help desk experience
  • Strong customer service skills
  • High attention to detail
  • Ability to follow instructions and policies
  • Ability to adapt to changing and fast-moving environments
  • Strong phone skills

Benefits:

  • Medical/Dental/Vision health plans
  • PTO/Sick/Holiday pay
  • Dependent Care FSA
  • Paid Parental Leave
  • Life Insurance 100% Company Paid
  • Incredible company culture
  • Explosive company growth
  • Company sponsored Team Building Events
  • State of the art, modern office with amenities: onsite gym, snacks, drinks, and a food hall

Physical Demands:

The physical demands below describe the essential job functions needed to complete this job.

  • Consistent hand and finger dexterity necessary to operate computer equipment
  • Consistently required to sit, stand, walk, talk, hear, and see
  • Routine use of hands to type
  • Occasional need to stoop, kneel, crouch, twist, crawl, reach, and stretch
  • Occasional need to walk around the office
  • Consistent vision abilities required; close vision, depth perception, and ability to focus
  • Occasional need to lift and/or move up to 30 pounds

Environmental Conditions:

  • The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work)
  • Work is in an open office environment with steady conversation and interruption

The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position. Work involves sitting most of the time. Walking and standing are required only occasionally, and all other sedentary criteria are met.

It is the policy of The 20, LLC. to offer Equal Employment Opportunity to all qualified applicants, regardless of race, color, creed, religion, national origin, sex, age, disability, genetic infuriate, or any other status protected by federal, state, or local laws.

Job Tags

Holiday work, Local area, Remote job,

Similar Jobs

AO Globe Life

Policy Advisor VIRTUAL POSITION Job at AO Globe Life

Job Type: Full-Time | Remote | Flexible Hours Compensation: $90,000 $120,000 per year, typical first year Extras: Weekly Pay | Equity Opportunity | Bonus Program | Vested Renewals About the Role AO Globe Life is seeking Remote Policy Advisors to serve...

Distinctive Schools of IL

6th-8th Grade Social Studies Teacher (2026-27SY) Job at Distinctive Schools of IL

Title: 6th-8th Grade Social Studies Teacher (2026-27SY)Location: Chicago ILReports To: PrincipalSalary Range: Starting at $62,000 for licensed educators, commensurate with experience / $58,682 for license pending teachers.Employee Type: Regular Full TimeStart... 

BedMart Mattress Superstores

Furniture and Design Consultant Job at BedMart Mattress Superstores

 ...Be the hero your customers need; wield the power of home design! BedMart Mattress Superstores is Hawaii's leadingfamily-ownedretailer...  ...home design to your community. This position focuses on furniture sales, so previous furniture or design experience is preferred.... 

Reliable Resources Agency

CNC Milling Machinist Job at Reliable Resources Agency

 ...Position Summary: The CNC Milling Machinist prepares CNC Milling Machines for production by installing tools, loading programs, setting offsets, and ensuring that parts are machined to exact specifications. Once setup is complete, they may run test parts, verify accuracy... 

Pacer Group

Grounds Maintenance Job at Pacer Group

 ...Title - Grounds Maintenance Duration 5+ Months Shift Mon Fri (8:00 AM 5:00 PM) (Weekends as needed). Location - Hixson, TN 37343 Job Summary: ~ Responsible for the care, maintenance, and overall appearance of cemetery grounds, lawns, and...