IT Support Desk Technician Job at The 20, Plano, TX

TjFBNjh4MHN4U0VCSStpd3NKSUdvVWFuTXc9PQ==
  • The 20
  • Plano, TX

Job Description

The 20 is looking for a hard-working Information Technology Support Desk Technician to provide remote support to our clients nationwide. The right candidate will be responsible for providing technical support related to computer systems, hardware, software, applications, and more. This person will respond to tickets via a ticketing system, analyze the issues, isolate the problems, and implement the solutions. This person will be comfortable talking on the phone, supporting customers, and have a good general understanding of business technology.

This position is 100% onsite, in-office.

Responsibilities

  • Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals
  • Manage ticket queue to ensure timely resolution
  • Provide customer support using remote connection software
  • Provide thorough documentation on each customer interaction
  • Prioritize ticketing system flow by following SOPs and KB articles for resolution
  • Meet or exceed KPI goals
  • Troubleshooting of the following, though not limited to:
    • Advanced desktop issues
    • VPN connectivity
    • Entry-level server support
    • Hardware issues
    • Line of business support

Requirements

  • IT Fundamentals and A+ certifications, or equivalent professional experience
  • 1+ year of professional help desk experience
  • Strong customer service skills
  • High attention to detail
  • Ability to follow instructions and policies
  • Ability to adapt to changing and fast-moving environments
  • Strong phone skills

Benefits:

  • Medical/Dental/Vision health plans
  • PTO/Sick/Holiday pay
  • Dependent Care FSA
  • Paid Parental Leave
  • Life Insurance 100% Company Paid
  • Incredible company culture
  • Explosive company growth
  • Company sponsored Team Building Events
  • State of the art, modern office with amenities: onsite gym, snacks, drinks, and a food hall

Physical Demands:

The physical demands below describe the essential job functions needed to complete this job.

  • Consistent hand and finger dexterity necessary to operate computer equipment
  • Consistently required to sit, stand, walk, talk, hear, and see
  • Routine use of hands to type
  • Occasional need to stoop, kneel, crouch, twist, crawl, reach, and stretch
  • Occasional need to walk around the office
  • Consistent vision abilities required; close vision, depth perception, and ability to focus
  • Occasional need to lift and/or move up to 30 pounds

Environmental Conditions:

  • The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work)
  • Work is in an open office environment with steady conversation and interruption

The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position. Work involves sitting most of the time. Walking and standing are required only occasionally, and all other sedentary criteria are met.

It is the policy of The 20, LLC. to offer Equal Employment Opportunity to all qualified applicants, regardless of race, color, creed, religion, national origin, sex, age, disability, genetic infuriate, or any other status protected by federal, state, or local laws.

Job Tags

Holiday work, Local area, Remote job,

Similar Jobs

Subway

Sandwich Artist Job at Subway

 ...WERE HIRING! LOOKING FOR AN OUTGOING SANDWICH ARTIST TO JOIN OUR TEAM! But first what is a Sandwich Artist? The Sandwich Artist is the face of our brand. They are responsible for greeting and serving guests, preparing food, maintaining food safety and sanitation standards... 

Daily Provisions - Boston Seaport

Prep Cook - Boston Seaport Job at Daily Provisions - Boston Seaport

 ...Union Square Hospitality Group (USHG) has created some of New Yorks most beloved restaurants, cafs, and bars, offering outstanding food...  ...We play to win with humble swagger. Hospitality is a team sport where everyone deserves an opportunity to thrive and belong... 

Your SmartSource

Customer Experience / Partnership Specialist - Parentfile - Remote Job at Your SmartSource

 ...Customer Experience Partnership Specialist. We are a mission-driven startup that has built an online account to save everything important...  ...skills and be an efficient self- starter in working remotely. Compensation: $70K - $80K annual base salary DOE, for this... 

Greater Baltimore Medical Center Healthcare

Associate Chief Medical Officer & VP Medical Affairs Job at Greater Baltimore Medical Center Healthcare

 ...The Associate Chief Medical Officer (ACMO) and Vice President of Medical Affairs (VPMA) at the hospital plays a pivotal leadership role in advancing clinical excellence, patient safety, and operational effectiveness across the hospital. With a primary reporting relationship... 

Brightly Farms LLC

Farmworkers Job at Brightly Farms LLC

 ...available 03/01/2026 - 11/25/26 Crops: Apples, Sweet Cherries, Peaches, Blackberries, Raspberries, Blueberries, Plums, Tomatoes Harvest Productivity Standards: Workers must maintain a 5% or better bruising rate. Apples: Workers will perform various tasks...