IT Support Desk Technician Job at The 20, Plano, TX

TjFBNjh4MHN4U0VCSStpd3NKSUdvVWFuTXc9PQ==
  • The 20
  • Plano, TX

Job Description

The 20 is looking for a hard-working Information Technology Support Desk Technician to provide remote support to our clients nationwide. The right candidate will be responsible for providing technical support related to computer systems, hardware, software, applications, and more. This person will respond to tickets via a ticketing system, analyze the issues, isolate the problems, and implement the solutions. This person will be comfortable talking on the phone, supporting customers, and have a good general understanding of business technology.

This position is 100% onsite, in-office.

Responsibilities

  • Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals
  • Manage ticket queue to ensure timely resolution
  • Provide customer support using remote connection software
  • Provide thorough documentation on each customer interaction
  • Prioritize ticketing system flow by following SOPs and KB articles for resolution
  • Meet or exceed KPI goals
  • Troubleshooting of the following, though not limited to:
    • Advanced desktop issues
    • VPN connectivity
    • Entry-level server support
    • Hardware issues
    • Line of business support

Requirements

  • IT Fundamentals and A+ certifications, or equivalent professional experience
  • 1+ year of professional help desk experience
  • Strong customer service skills
  • High attention to detail
  • Ability to follow instructions and policies
  • Ability to adapt to changing and fast-moving environments
  • Strong phone skills

Benefits:

  • Medical/Dental/Vision health plans
  • PTO/Sick/Holiday pay
  • Dependent Care FSA
  • Paid Parental Leave
  • Life Insurance 100% Company Paid
  • Incredible company culture
  • Explosive company growth
  • Company sponsored Team Building Events
  • State of the art, modern office with amenities: onsite gym, snacks, drinks, and a food hall

Physical Demands:

The physical demands below describe the essential job functions needed to complete this job.

  • Consistent hand and finger dexterity necessary to operate computer equipment
  • Consistently required to sit, stand, walk, talk, hear, and see
  • Routine use of hands to type
  • Occasional need to stoop, kneel, crouch, twist, crawl, reach, and stretch
  • Occasional need to walk around the office
  • Consistent vision abilities required; close vision, depth perception, and ability to focus
  • Occasional need to lift and/or move up to 30 pounds

Environmental Conditions:

  • The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work)
  • Work is in an open office environment with steady conversation and interruption

The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position. Work involves sitting most of the time. Walking and standing are required only occasionally, and all other sedentary criteria are met.

It is the policy of The 20, LLC. to offer Equal Employment Opportunity to all qualified applicants, regardless of race, color, creed, religion, national origin, sex, age, disability, genetic infuriate, or any other status protected by federal, state, or local laws.

Job Tags

Holiday work, Local area, Remote job,

Similar Jobs

A Igreja de Jesus Cristo dos Santos dos Últimos Dias

Project Coordinator Job at A Igreja de Jesus Cristo dos Santos dos Últimos Dias

View More Jobs Project Coordinator Salt Lake City, UT, United States (Hbrido) Trending...  ...Project Coordinator is responsible for working with researchers, departments, and areas...  ...week, with the option of working from home when there are not required in-person meetings... 

System One

Red Cyber Operator Job at System One

 ...Job Title: Red Cyber Operator Location: Ft. Belvoir/ Lorton, VA - Onsite Role Type: Contract to Hire Clearance Required : Top Secret Opportunity Overview: This role offers the opportunity to support a mission-critical cyber red team, conducting offensive... 

Openwork

Warehouse Lead Job at Openwork

 ...Openwork is now hiring for a Warehouse Lead in Savannah, GA. For more details please call our office at (***) ***-****. Must haves: Fluent at English Good at the WMS system Familiar with shipping, receiving, picking, packing, labeling, and stowing Have at least... 

Harbor Group Management

Summer 2026 Legal Intern - Norfolk, VA Job at Harbor Group Management

 ...Summer 2026 Legal Intern - Norfolk, Virginia Corporate Office Harbor Group International (HGI) is a leading global private equity real estate investment manager with approximately $20 billion in assets under management, spanning both direct equity and credit investments... 

Broad River Rehabilitation

Physical Therapist Assistant / PTA - Full Time Job at Broad River Rehabilitation

Physical Therapist Assistant / PTA / LPTA Broad River Rehab is seeking a Physical Therapist Assistant to join our Charlotte, NC Skilled Nursing Facility. Full-Time 30-40 Hours/Week - Flexible Schedule Options A Physical Therapist Assistant, is a skilled licensed...