Job Description
This person provides technical assistance and support to end-users (employees) for computer systems, software, hardware, and network-related issues. This role focuses on managing user accounts, devices, and applications within the Microsoft Azure environment, as well as providing general IT support. The ideal candidate will have a moderate foundation in IT concepts, experience with Microsoft technologies, excellent problem-solving skills, a customer-service orientation, and a demonstrable willingness to learn.
Key Responsibilities: - Azure User and Application Management:
- Create, modify, and delete user accounts, groups, and distribution lists within Azure Active Directory (Azure AD).
- Manage user permissions and access controls within Azure.
- Assign and manage application access for users and groups.
- Configure and troubleshoot Azure AD Connect for synchronization with on-premises Active Directory (if applicable). Include if you have a hybrid environment.
- Mobile Device Management (MDM):
- Enroll, configure, and manage iPhones and other mobile devices (specify Android, Windows, etc., if applicable) using an MDM solution (e.g., Microsoft Intune, Jamf, AirWatch/Workspace ONE, MobileIron - Specify your MDM ).
- Enforce security policies and compliance requirements on mobile devices.
- Troubleshoot mobile device connectivity and application issues.
- Manage device inventory and reporting.
- Familiarity with Apple Business Manager for device enrollment and management.
- General IT Support:
- Provide first-line support for IT issues via phone, email, chat, or in-person. Log all requests and resolutions in a ticketing system (e.g., Jira Service Management, ServiceNow, Zendesk, etc. - Specify your system ).
- Troubleshoot and resolve hardware and software issues on Windows PCs, Macs (if applicable), printers, and other peripherals.
- Assist with network connectivity issues (Wi-Fi, VPN, Ethernet).
- Provide support for file sharing and collaboration tools (e.g., SharePoint, OneDrive, network shares - Specify your tools ).
- Set up and configure new computers and user accounts.
- Assist with software installations and updates.
- Document common issues and solutions for knowledge base creation.
- Help with other issues as needed, such as troubleshooting systems, hardware, and software.
Qualifications: - Required:
- 1-3 years of experience in an IT support role (adjust years based on your "mid-level" definition).
- Demonstrable experience with Microsoft Azure Active Directory (Azure AD) user and group management.
- Experience with Mobile Device Management (MDM) solutions, particularly with managing iPhones.
- Solid understanding of Windows operating systems (Windows 10/11).
- Basic networking knowledge (TCP/IP, DNS, DHCP).
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independentlyand as part of a team.
- A foundational understanding of electronics, computers, systems, hardware, and software principles.
- Highly coachable and eager to learn new technologies and skills across various IT domains.
- High school diploma or equivalent.
- Preferred:
- Experience with Microsoft Intune.
- Experience with Apple Business Manager.
- Experience with scripting (PowerShell, Bash, etc.) is a plus.
- Relevant certifications (CompTIA A+, Network+, Security+, Microsoft 365 Certified: Fundamentals, Azure Fundamentals, etc.) are a plus. Specific Certifications such as:
Associate's or Bachelor's degree in Information Technology or a related field.
Job Tags
Full time,