Hotel Front Desk Receptionist job at Best Western Plus Spokane North Spokane, WA, US

Job Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, a commitment to guest satisfaction, and the ability to work over night shifts. If this sounds like you, apply today! This position is part-time to full time and must be flexible in scheduling. Responsibilities:

Mitigate customer complaints as needed
Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Communicate with housekeeping to make sure guest rooms are ready

Qualifications:

Has previous experience or working knowledge of Microsoft Office and reservation management systems
Well-versed in taking telephone calls and handling stressful situations
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
High school diploma, GED, or equivalent
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred

About Company: We are a beautiful 76-room hotel located in North Spokane just off of Newport Highway. Our top priority is to ensure we go above and beyond for all guests. Starting with a friendly and easy check-in to our beautiful, clean rooms. Medical benefits with buy-up options, and 401(k) with up to a 5% match. All employees earn paid vacation time and get to join a fun work environment with the possibility to grow!

Job Tags

Full time, Part time, Flexible hours, Shift work,

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