Job Description

IDEMIA National Security Solutions (NSS) is the premier provider of integrated identity solutions for United States Government. Our deep understanding of biometric, biographic, credential, and digital forms of identity allows us to guide our clients to achieve their business goals. NSS’ leading software systems; data and analytics offerings; and professional services facilitate and automate many of the business processes for government agencies serving law enforcement, military, and intelligence missions.

Summary:
IDEMIA National Security Solutions is seeking a Hardware Technician with an Active Secret Security Clearance to maintain and support highly specialized passport personalization hardware and IT systems to include laser engravers. These positions reside and operate at the Passport Offices and Agencies for the U.S. State Department through a national system of regional service centers across the U.S.

Your duties and responsibilities include:

• Coordinate and plan for upgrades, replace HW/SW components as needed, and prepare for consolidation and decommission/retiring of HW/SW as required.
• Monitor and document abnormal performance of server, workstation, and services trends as well as document and maintain site topology configuration and changes.
• Develop, maintain, and communicate diagrams, system configurations and technical documentation.
• Provide the full array of PM/RM services on all card printer systems and associated equipment. PM shall include all periodic cleaning, maintenance, replacement parts, refurbishment, calibration, and/or other adjustments of the card printers and related equipment as necessary.
• All PM/RM will be performed in accordance with the manufacturer specifications, manuals and other instructions. The contractor is responsible for ensuring that printers are operational during normal business hours. No printer will be without the capability to personalize passport cards for more than 24 hours.
• Provide and ensure availability, efficiency and effectiveness of systems, SW, HW, and data as well as technical support for testing and evaluation purposes.
• Installs, configures, troubleshoots, resolve complex issues, and supports ongoing usability of desktop computers, SW/HW, and peripheral Commercial-Off-the Shelf (COTS)/ Government-off-the-Shelf (GOTs) technology.
• Install and Troubleshoot DOS approved Government Furnished Equipment (GFE) for break/fix /move related issues or requests, maintain and support crisis management kit to ensure compliance with all current patches and updates.

JOB REQUIREMENTS AND SKILLS *

• Required clearance: Secret (Active)
• Familiarity with electro-mechanical devices, laser printers, or high-speed scanning equipment.
• Knowledge of PCs, computer peripherals, and the MS windows environment.
• Ability to read and understand schematic diagrams and be non-adverse to dis-assembly and reassembly on complex mechanical devices including motors and fiber optic scanning systems.
• Strong troubleshooting skills.
• Good verbal communications skills.
• Must be able to obtain and maintain a U.S. Department of State background check.
• ⁠Must have a thorough understanding of analog and digital circuits with a demonstrated ability to troubleshoot to PCB level.
• Ability to use a variety of hand tools and electrical test equipment in the performance of duties.
• Strong mechanical skills.
• Ability to read and interpret equipment manuals, mechanical drawings and electrical schematics.
• Working knowledge of electrical clutches, belt driven and mechanical geartrains, DC stepping motors, optical and proximity sensors.
• Ability to communicate on a technical level with coworkers, customers and engineers.
• Knowledge of the fundamental principles of lasers.

Assignment Location(s): Hot Springs, Arkansas
Work Status: U.S. citizenship without dual citizenship required
Required clearance: Secret (Active)
Education: High school diploma or equivalent and 6 years of professional IT support experience; Associate with 4yrs of experience; Bachelor's with 2yrs of experience; Master's with 0yrs. 
Certifications: Preferred CompTIA A+ Certified, CompTIA Network+ Certified; CompTIA Security+ Certified
Core Work Schedule: Ability to work a floating 8-hour shift, rotating between 11 to 7PM and 3:30 to 11:30PM

 

________________________________________________________________________________________________________

*****Must be a US Citizen, without Dual Citizenship*****

IDEMIA National Security Solutions (NSS) is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

Equal Opportunity Employer Statement:

It is the policy of NSS to provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, color, religion, national origin, ancestry, sex, gender identity, age, disability, participation in discrimination complaint-related activities, sexual orientation, genetics, or active military or veteran status, or any other protected characteristic, by either employees or non-employees. This non-discrimination policy applies to all employment procedures, including, but not limited to, recruiting, hiring, placement, promotion, transfer, training, compensation, termination, reduction in force, and all company-sponsored activities.

Affirmative Action Statement:

NSS has adopted an Affirmative Action Plan (“AAP”) and is committed to making a good faith effort toward achieving the objectives of the plan. It is the policy of NSS to base employment decisions on the principles of Equal Employment Opportunity (“EEO”) and to take Affirmative Action in the employment of women, minorities, individuals with disabilities and veterans.

We are an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.

As a government contractor, NSS abides by the following provision:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of the other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c).

Job Tags

Full time, For contractors, Local area, Rotating shift,

Similar Jobs