Job Description

Global Account Manager, US (Remote)

Linnworks is seeking an exceptional Global Account Manager to join its NORAM Sales Team. You will own relationships with Linnworks' most strategic clients and be responsible for driving revenue growth, retention, and satisfaction across your assigned portfolio. This role requires strong commercial acumen, a consultative approach, and the ability to collaborate cross-functionally to deliver exceptional client outcomes.

As a Global Account Manager, you'll serve as the primary point of contact for your accounts, developing long-term partnerships and ensuring clients realize maximum value from our solutions. You'll also develop and implement sales strategies, tactics, and action plans to achieve sales objectives.

Responsibilities

• Own and manage relationships with key accounts, serving as the primary client contact.

• Achieve or exceed monthly, quarterly, and annual sales quotas.

• Develop a deep understanding of client objectives, business challenges, and success metrics.

• Drive retention, upsell, and expansion opportunities across your portfolio.

• Lead complex negotiations and manage renewals and contract discussions.

• Develop strategic account plans and growth roadmaps for each key client.

• Ensure a consistent, high-quality client experience across all touchpoints.

• Partner closely with Product, Marketing, and Customer Success teams to align on delivery and outcomes.

• Achieve and exceed individual revenue and growth targets.

• Accurately forecast renewals and expansion opportunities in partnership with Finance and Sales Operations.

• Maintain CRM hygiene and provide timely updates on account health, risks, and opportunities.

• Monitor industry trends, client feedback, and competitive developments to identify opportunities for innovation.

• Leverage insights to shape account strategies and recommend new solutions.

• Proactively identify and share process improvements and best practices.

• Model Linnworks' values of accountability, curiosity, and collaboration.

• Participate in company-wide feedback and professional development initiatives.

• Contribute to a positive, high-performing team culture through knowledge sharing and cross-functional collaboration.

Required Experience

• 3+ years of experience in Account Management or Sales within a SaaS or technology company.

• Proven track record of successful sales and/ or account management in a similar role

• Strong commercial and negotiation skills, with experience handling complex contract renewals.

• Excellent communication and relationship management skills, with the ability to influence senior stakeholders.

• Experience working cross-functionally with Product, Marketing, and Customer Success teams.

• Proficiency in CRM tools (e.g., Salesforce, HubSpot) and data-driven account reporting.

• Bachelor's degree or equivalent experience in Business, Communications, or related field.

Perks & Benefits

• Remote & flexible working – with hybrid options in London or Chichester
• ✨ Fantastic team culture based on trust and belonging.
• Laptop & home office budget – £500 to set up your ideal workspace.
• Private Medical Insurance with Aviva, including Dental & Optical.
• Group Life Insurance & Yulife Wellbeing & Rewards.
• ‍♀ Mental well-being support – Access therapy, mental health sessions, and yoga through a free premium subscription to Headspace.
• EAP confidential benefit – 24/7 access to compassionate guidance & expert advice
• ⛱ 25 days holiday + bank holidays
• Training, support, and personal development

Who we are:
As the global leader in the eCommerce automation sector, Linnworks has one mission: Giving our clients back their time to grow and lead their brands. Companies wanting to sell their products via marketplaces like Amazon, eBay, Facebook, etc need a platform to automate and monitor retail, inventory and shipping processes and performance. We have teams across North America and Europe, and we are backed by Marlin Equity Partners, a leading growth equity firm headquartered out of California. Linnworks not only has the market-leading product for e-commerce automation but also attracts the best people in the industry. Highly skilled, passionate, and collaborative with a winning and customer-centric attitude - we pride ourselves on our people.

Life at Linnworks:
Linnworks is proud to be an Equal Opportunity Employer (EoE). We believe that diversity of experience, perspectives, and background leads to a better environment for our employees and better service for our customers. We value the training and development of our employees deeply. We are committed to continuous investment in their personal growth, providing clear paths for career progression, and equipping them with the tools and training required to become experts in their profession.

Job Tags

Full time, Contract work, Home office, Flexible hours,

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