Job Description

Exceptional sushi begins with phenomenal fish: That’s why we source nearly all of ours, and most of our other ingredients, directly from Japan — reflecting what’s expressing itself most beautifully according to the season. From there, our executive chef-partner, Kazuhito (“Kaz”) Mabuchi, “talks to the fish.” Depending on the type of fish, its size and its fattiness or sweetness, he cures, ages, cuts and/or sauces it differently. Kaz came to Namo — in Dallas’ West Village — from Sushi Ginza Onodera, the Michelin 2-star destination in Los Angeles.

We are dedicated to offering opportunities to learn, grow, and develop as we build our team, which is focused on genuine hospitality, teamwork, and mutual support.

General Manager Summary

Under the direction of the Director of Operations, the General Manager will ensure we achieve the objectives for staff management, guest satisfaction, and financial performance. This includes the successful training, mentoring, and the overall support of all team members while improving employee retention. The continuous refinement of the guest experience and service while managing the cleanliness of the space and cost containment to better reach our sales and financial goals.

Daily Responsibilities and Expectations

• Understand and execute to the standard of Mamani’s service manual.

• Facilitate clear, consistent, and timely communication to the team, other managers, all guests, and all vendors. 

• Comprehend and enforce all policies, procedures, standards, guidelines, and training programs.

• Fill in any floor position needed to ensure the guest experience is never compromised as a result of operational challenges. 

• Strive to provide opportunities to advance the education and development of the staff.

• Work closely with the chef and the culinary management team through the hours leading up to opening and throughout service.

• Thoroughly prepare all administrative paperwork, including forms, reports, and schedules, in an organized and timely manner.

• Schedule labor based on forecasted business, ensuring all necessary positions are filled and labor cost objectives are met.

• Understand, follow, and implement all policies and procedures regarding personnel and administer fair and consistent corrective action for all violations of company policies, rules, standards, and procedures. 

• Maintain the organization and cleanliness of the space and any service items; ensure that all equipment and supplies are kept clean and in excellent working condition.

• Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the restaurant, employees, and guests. 

• All other duties as assigned.

Miscellaneous Projects

• Attend all scheduled meetings and bring forth ideas to continue the growth of Namo and Feels Like Home

• Assist in all hiring by reviewing resumes of potential candidates and scheduling interviews.

• Participate in performance counseling, both verbal and documented, and conduct reviews.

• Continuously update service and training manuals and documentation.

• Maintain and keep accurate inventories of all china, glassware

• Organize property maintenance and scheduled repairs.

Expected Behaviors 

• Act with integrity and honesty and demonstrate commitment and focus to the refinement of service and the restaurant.

• Represent Feels Like Home professionally through your personal appearance, communication, follow-through, and respect for others.

Qualifications 

Relevant Work Experience 

Minimum Level:

2 years of management related food and beverage experience in an upscale atmosphere.

Preferred Level:

3+ years of management related food and beverage experience in an upscale atmosphere

Requirements  

Must be able to stand and walk for the majority of their scheduled shift.

Must be able to work in a fast-paced and changing environment without losing focus or energy.

Must be able to lift 50 pounds with frequent carrying of smaller items.

Must be able to bend, reach, crouch, and kneel frequently.

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