Johnson’s Cleaning Services is an award-winning residential and commercial cleaning company seeking a dynamic and detail-oriented First-Line Cleaning Supervisor to lead our exceptional team. This role is perfect for a motivated professional who thrives in a fast-paced environment and takes pride in delivering spotless results and outstanding customer service. As a supervisor, you will oversee day-to-day cleaning operations, ensure high-quality standards are met, and inspire your team to exceed expectations. Join our company and be a key player in maintaining our reputation for excellence in cleanliness and client satisfaction.
Brief description
The position of first-line supervisor consists of supervising the cleaning staff on commercial and residential work sites or locations. It also consists of effective management, quality control, and team leadership. Below are some key qualifications to consider.
1. Relevant Experience
• Cleaning Industry Experience: Hands-on experience in commercial, residential, or industrial cleaning is essential to understand the tasks and challenges of the role.
• Supervisory Experience: One year experience managing cleaning teams, training, assigning tasks, and overseeing daily operations.
2. Skills and Competencies
• Leadership Skills: Ability to motivate, guide, and manage a team effectively.
• Organizational Skills: Strong ability to plan schedules, allocate resources, and manage time efficiently.
• Attention to Detail: Keen eye for cleanliness and adherence to company standards.
• Communication Skills: Ability to clearly communicate expectations, provide feedback, and resolve conflicts.
• Problem-Solving Skills: Quick thinking to address issues like staff shortages, customer complaints, or equipment failure.
3. Technical Knowledge
• Cleaning Techniques: Knowledge of cleaning methods, tools, and equipment for various surfaces and materials.
• Health and Safety Standards: Familiarity with workplace safety guidelines, chemical handling, and sanitation requirements.
• Quality Control Procedures: Understanding of quality assurance processes to maintain consistent cleaning standards.
4. Certifications and Training
• Cleaning Certifications (Optional): Certifications such as OSHA compliance, ISSA Cleaning Management Institute (CMI), or similar industry credentials.
• First Aid Certification: Helpful in case of workplace accidents.
• Equipment Training: Experience or certification in operating specialized cleaning machinery.
5. Personal Attributes
• Reliability: Strong work ethic and commitment to maintaining standards.
• Flexibility: Ability to adapt to schedule changes or customer needs.
• Team Player: Works well with others and fosters a collaborative environment.
6. Administrative Skills
• Record-Keeping: Ability to maintain schedules, inventory, and reports.
• Budgeting: Basic understanding of cost management for supplies and labor.
• Customer Service: Handling client concerns and ensuring satisfaction.
7. Availability
• Flexibility in Hours: Willingness to work early mornings, late nights, weekends, or holidays if needed.
• Dependability: Proven track record of punctuality and consistent performance.
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