Field Service Technician - Support Engineer Level 1 Job at Tekscape, Mcdonough, GA

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  • Tekscape
  • Mcdonough, GA

Job Description

Responsibilities:
1. Onsite Support:

  • McDonough, GA:
    • Provide regular onsite support for the client located in McDonough.
    • Perform hardware and software installations, maintenance, and troubleshooting.
    • Address network issues, system outages, and other technical problems that require physical presence.
    • Conduct onsite assessments, installations, and urgent repairs that cannot be handled remotely.
2. Remote Support:
  • Offer remote assistance to Kampack Inc. McDonough client via phone, email, or remote desktop applications.
  • Manage and resolve tickets through a helpdesk system, providing timely and effective solutions.
  • Monitor client systems proactively to identify and resolve issues before they escalate.
Time Allocation:
  • Onsite in McDonough, GA:
    • The tech's time will be spent providing onsite and or remote support in McDonough. This includes routine visits, scheduled aintenance, and emergency responses.
Additional Details:

The tech will be provided with the necessary tools and resources to ensure smooth operations while onsite and during travel.
Communication and Coverage Expectations:
  • Regular communication with clients to update them on issue status, scheduled maintenance, and any potential system upgrades or changes.
    • Coordination with the Tekscape support team to escalate issues as necessary and ensure comprehensive support coverage.
    • “Off Hours” Coverage needs: From time-to-time projects and/or site outages may require support from the field technician outside of “normal” business hours typically M-F 9am-5pm. Tekscape expectations of the field technician is that he/she will make themselves available to support the client during these emergencies or extenuating circumstances whenever possible and circumstances allow. 
  • Professional Development:
    • Tekscape encourages continuous training and development opportunities to stay updated with the latest technologies and best practices in IT support and maintenance.

Job Tags

Full time, Immediate start, Remote job,

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