Entry Level Help Desk - Remote Job at Get It - Executive, Cedar Rapids, IA

TkZNNy9oTXN3eUFPS082NXZKUUpvRXluTUE9PQ==
  • Get It - Executive
  • Cedar Rapids, IA

Job Description

Join a dynamic team providing exceptional customer support in a fast-paced, 24/7 environment. In this role, you'll assist customers via phone, chat, and email, helping them troubleshoot and resolve technical issues while delivering an excellent experience. If you're eager to learn and have a passion for helping others, this entry-level opportunity is the perfect place to start your career in technical support.

Key Responsibilities

Provide prompt and professional technical support through inbound calls, chats, and emails.
Troubleshoot and resolve customer issues related to voice, data, video, and connectivity.
Engage with customers to help resolve their technical concerns, ensuring a positive and efficient service experience.
Offer additional solutions, such as up-selling products and services, based on customer needs.
Accurately document and track all support interactions in the system.
Assist colleagues as needed, offering backup support for other Technical Support Representatives.
Maintain a flexible schedule to meet customer needs.
Skills & Qualifications

Familiarity with Windows Operating Systems.
Experience in a call center or customer service role.
Strong problem-solving skills, particularly with connectivity issues (voice, data, video).
Excellent communication skills and a friendly, professional attitude.
Additional Information

100% remote work with all necessary equipment provided.
Flexible scheduling options available.
Opportunities for bonuses and potential raises after 4 months of successful performance.
Employment Type: Full-Time
Salary: $ 14.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Flexible hours,

Similar Jobs

Erie 2ChautauquaCattaraugus BOCES

School Secretary Job at Erie 2ChautauquaCattaraugus BOCES

 ...School Secretary Jamestown City School District 197 Martin Road Jamestown , NY 14701 Classified - Position - School Secretary - competitive Job Number 3300054233 Start Date Open Date Closing Date Attachments Civil Service Job Description... 

Saint Vincent Hospital

Surgical Tech Job at Saint Vincent Hospital

Who We Are We are a community built on care. Our caregivers and supporting staff extend compassion to those in need, helping to improve the health and well-being of those we serve, and provide comfort and healing. Your community is our community. Our Story We started out...

Jovie of CA, WA, and MN

Experienced Nannies and Babysitters Wanted Job at Jovie of CA, WA, and MN

 ...3 per hour Jovie is hiring an experienced, engaging and fun nanny to work with various families. Youll provide care for young infants...  ...you. This position is a good match for you if you already have experience with children from babysitting, nannying, or group settings... 

Great Clips Evergreen Plaza

Stylist Job at Great Clips Evergreen Plaza

About Us: Welcome to Great Clips where the hair magic never gets old! We're all about the good vibes, timeless styles, and creating a community of seasoned pros. Join our squad, and let's bring back the glory days of great hair together! Position Overview: ...

Lorven technologies

Integration Release Manager - 100% remote Job at Lorven technologies

 ...Job Title: Integration Release Manager Location: Remote Job Type: Long-term contract Project description You will be lead and manage large technical projects, defining work strategies, aligning these with resources and desired client outcomes, and...