Entry Level Help Desk - Remote Job at Get It - Executive, Cedar Rapids, IA

TkZNNy9oTXN3eUFPS082NXZKUUpvRXluTUE9PQ==
  • Get It - Executive
  • Cedar Rapids, IA

Job Description

Join a dynamic team providing exceptional customer support in a fast-paced, 24/7 environment. In this role, you'll assist customers via phone, chat, and email, helping them troubleshoot and resolve technical issues while delivering an excellent experience. If you're eager to learn and have a passion for helping others, this entry-level opportunity is the perfect place to start your career in technical support.

Key Responsibilities

Provide prompt and professional technical support through inbound calls, chats, and emails.
Troubleshoot and resolve customer issues related to voice, data, video, and connectivity.
Engage with customers to help resolve their technical concerns, ensuring a positive and efficient service experience.
Offer additional solutions, such as up-selling products and services, based on customer needs.
Accurately document and track all support interactions in the system.
Assist colleagues as needed, offering backup support for other Technical Support Representatives.
Maintain a flexible schedule to meet customer needs.
Skills & Qualifications

Familiarity with Windows Operating Systems.
Experience in a call center or customer service role.
Strong problem-solving skills, particularly with connectivity issues (voice, data, video).
Excellent communication skills and a friendly, professional attitude.
Additional Information

100% remote work with all necessary equipment provided.
Flexible scheduling options available.
Opportunities for bonuses and potential raises after 4 months of successful performance.
Employment Type: Full-Time
Salary: $ 14.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Flexible hours,

Similar Jobs

Mid-Iowa Distributing LLC

Entry Level Sales Representative Job at Mid-Iowa Distributing LLC

 ...About the role Our Entry Level Sales Representatives meet with homeowners in the Des Moines area and introduce our cleaning products...  ...and curiosity to each interaction What we offer No sales experience required Full-time schedule (Monday through Saturday)... 

CEDENT

ServiceNow Solution Architect (Washington, DC) Job at CEDENT

 ...innovative solutions, ensuring alignment with organizational goals and industry best practices. If you have a passion for driving process improvement and delivering impactful ServiceNow solutions, we want to hear from you. Responsibilities: Design and architect... 

Two95 International Inc.

UI/UX Designer Job at Two95 International Inc.

 ...Title: UI/UX Designer Location: Dallas, TX Job Type: Contract Rate: $Open/hr. Requirements Responsibilities include Gathering and evaluating user requirements, in collaboration with product managers and engineers Illustrating design... 

Avelo Airlines

Flight Attendant Job at Avelo Airlines

 ...our growing team! We are seeking energetic, highly motivated Flight Attendants who wish to join a committed group of safety and service...  ...documentation Inflight Standards Create a caring Customer experience on every flight; from boarding to deplaning Serve as the... 

Louis Vuitton

Tailor Job at Louis Vuitton

Louis Vuitton is seeking a skilled Tailor in Costa Mesa, California, to deliver exceptional craftsmanship in ready-to-wear tailoring. The role involves collaborating with Client Advisors to meet clients' bespoke needs, ensuring the highest standards of luxury and personalization...