Entry Level Help Desk - Remote Job at Get It - Executive, Cedar Rapids, IA

TkZNNy9oTXN3eUFPS082NXZKUUpvRXluTUE9PQ==
  • Get It - Executive
  • Cedar Rapids, IA

Job Description

Join a dynamic team providing exceptional customer support in a fast-paced, 24/7 environment. In this role, you'll assist customers via phone, chat, and email, helping them troubleshoot and resolve technical issues while delivering an excellent experience. If you're eager to learn and have a passion for helping others, this entry-level opportunity is the perfect place to start your career in technical support.

Key Responsibilities

Provide prompt and professional technical support through inbound calls, chats, and emails.
Troubleshoot and resolve customer issues related to voice, data, video, and connectivity.
Engage with customers to help resolve their technical concerns, ensuring a positive and efficient service experience.
Offer additional solutions, such as up-selling products and services, based on customer needs.
Accurately document and track all support interactions in the system.
Assist colleagues as needed, offering backup support for other Technical Support Representatives.
Maintain a flexible schedule to meet customer needs.
Skills & Qualifications

Familiarity with Windows Operating Systems.
Experience in a call center or customer service role.
Strong problem-solving skills, particularly with connectivity issues (voice, data, video).
Excellent communication skills and a friendly, professional attitude.
Additional Information

100% remote work with all necessary equipment provided.
Flexible scheduling options available.
Opportunities for bonuses and potential raises after 4 months of successful performance.
Employment Type: Full-Time
Salary: $ 14.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Flexible hours,

Similar Jobs

ABB

Sr. Maintenance Specialist Job at ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never... 

Bayonet Plumbing

Loss Prevention Manager Job at Bayonet Plumbing

Loss Prevention Manager Protect Company Assets (Full Time / On Site) Company: Bayonet Plumbing, Heating & Air Conditioning About Us: Bayonet is one of Floridas largest mechanical contractors, completing more than 200 phases per day across multiple counties. With... 

ABB

Sr. HSE Specialist Job at ABB

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never... 

White Force Outsourcing Pvt Ltd

Driver Cum Delivery Executive Job at White Force Outsourcing Pvt Ltd

 ...Company: Enviro Location: Mumbai, Maharashtra - Key Responsibilities: Safely operate 4-wheeler vans or 2-wheeler bikes for parcel delivery. Pick up, transport, and deliver goods to clients on time. Verify delivery details and handle parcels carefully.... 

Sysco

Warehouse Order Selector Job at Sysco

 ...base, overtime, and incentivesIndustry-leading total rewards packageOn-the-job training with career growth opportunitiesNo college degree required!Overtime opportunities**JOB SUMMARY**Work in a Sysco warehouse and be a critical member of the foodservice supply chain...