Entry Level Help Desk - Remote Job at Get It - Executive, Cedar Rapids, IA

TkZNNy9oTXN3eUFPS082NXZKUUpvRXluTUE9PQ==
  • Get It - Executive
  • Cedar Rapids, IA

Job Description

Join a dynamic team providing exceptional customer support in a fast-paced, 24/7 environment. In this role, you'll assist customers via phone, chat, and email, helping them troubleshoot and resolve technical issues while delivering an excellent experience. If you're eager to learn and have a passion for helping others, this entry-level opportunity is the perfect place to start your career in technical support.

Key Responsibilities

Provide prompt and professional technical support through inbound calls, chats, and emails.
Troubleshoot and resolve customer issues related to voice, data, video, and connectivity.
Engage with customers to help resolve their technical concerns, ensuring a positive and efficient service experience.
Offer additional solutions, such as up-selling products and services, based on customer needs.
Accurately document and track all support interactions in the system.
Assist colleagues as needed, offering backup support for other Technical Support Representatives.
Maintain a flexible schedule to meet customer needs.
Skills & Qualifications

Familiarity with Windows Operating Systems.
Experience in a call center or customer service role.
Strong problem-solving skills, particularly with connectivity issues (voice, data, video).
Excellent communication skills and a friendly, professional attitude.
Additional Information

100% remote work with all necessary equipment provided.
Flexible scheduling options available.
Opportunities for bonuses and potential raises after 4 months of successful performance.
Employment Type: Full-Time
Salary: $ 14.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Flexible hours,

Similar Jobs

Glow Cleanup LLC

Weekly Janitorial Cleaning Associate (Daytime) Job at Glow Cleanup LLC

 ...semi-annual bonuses, and flexible scheduling. Schedule: Day Shift: THURSDAYS 8:00 am-12:00 pm (extended hours as needed). Weekly...  ...'t miss out on this chance to make a difference! Job Type: Part-time Location: Anderson, Ohio (Cincinnati area- Must reliably... 

Amazon.com Services LLC

Supply Chain Manager, Supply Chain Execution Team Job at Amazon.com Services LLC

 ...DESCRIPTION The Supply Chain Manager will support strategic optimization initiatives for Amazon Us, focusing on building robust metrics and management foundations while integrating broader supply chain impacts. In this role, you will collaborate with cross-functional... 

Health and Safety Council

Physician Assistant Job at Health and Safety Council

 ...evaluating and treating patients. They may also assist in minor surgical procedures following...  ...remote medical evaluations through telemedicine platform. Support case management...  ...Must be a certified Nurse Practitioner or Physician Assistant. Strong proficiency in performing... 

Planet Group

Associate, Global Drug Safety & Pharmacovigilance Job at Planet Group

 ...experience Job Description: We are seeking an experienced, detail-driven Associate to support the Compliance Team within the Global Drug Safety and Pharmacovigilance (GDS&PV) Department. The ideal candidate will possess a methodical approach to task prioritization,... 

Leap Brands

Director of Operations - Quick Service Restaurant Job at Leap Brands

 ...Position Summary: The Director of Operations is responsible for leading the operational success of franchise and/or company-owned units within...  ...candidate is a results-driven leader with deep multi-unit restaurant experience and a proven ability to influence and inspire...