Entry Level Help Desk - Remote Job at Get It - Executive, Cedar Rapids, IA

TkZNNy9oTXN3eUFPS082NXZKUUpvRXluTUE9PQ==
  • Get It - Executive
  • Cedar Rapids, IA

Job Description

Join a dynamic team providing exceptional customer support in a fast-paced, 24/7 environment. In this role, you'll assist customers via phone, chat, and email, helping them troubleshoot and resolve technical issues while delivering an excellent experience. If you're eager to learn and have a passion for helping others, this entry-level opportunity is the perfect place to start your career in technical support.

Key Responsibilities

Provide prompt and professional technical support through inbound calls, chats, and emails.
Troubleshoot and resolve customer issues related to voice, data, video, and connectivity.
Engage with customers to help resolve their technical concerns, ensuring a positive and efficient service experience.
Offer additional solutions, such as up-selling products and services, based on customer needs.
Accurately document and track all support interactions in the system.
Assist colleagues as needed, offering backup support for other Technical Support Representatives.
Maintain a flexible schedule to meet customer needs.
Skills & Qualifications

Familiarity with Windows Operating Systems.
Experience in a call center or customer service role.
Strong problem-solving skills, particularly with connectivity issues (voice, data, video).
Excellent communication skills and a friendly, professional attitude.
Additional Information

100% remote work with all necessary equipment provided.
Flexible scheduling options available.
Opportunities for bonuses and potential raises after 4 months of successful performance.
Employment Type: Full-Time
Salary: $ 14.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Flexible hours,

Similar Jobs

BENCHMARK

Chief Engineer Job at BENCHMARK

Chief Engineer page is loaded## Chief Engineerlocations: Embassy Suites Walthamtime type: Full timeposted on: Posted Todayjob requisition id: R0056539**Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global... 

Kellogg Elementary

Maintenance Building & Grounds Job at Kellogg Elementary

 ...Maintenance Building and Grounds January 19, 2025 Job Summary: Under the direction of the Building and Grounds Director, the Maintenance Building and Grounds is responsible for maintaining school facilities and grounds to ensure they remain safe, clean, and in... 

Dialysis Clinic, Inc.

Dialysis Chief Technician / PCT Job at Dialysis Clinic, Inc.

 ...Dialysis Clinic, Inc. is recruiting top talent interested in supporting our nonprofit mission to prioritize individualized care for patients facing chronic kidney disease. Our mission states the care of the patient is our reason for existence, and our dedicated team... 

Mondo

Cyber Security Engineer Job at Mondo

 ...Apply now: Cyber Security Engineer (or Senior Engineer), location is Hybrid. The start date is ASAP for this 3-month contract-to-hire position...  ...initiatives Requirements: Must-Haves: 3 years of experience for Engineer, 7 for Senior Engineer Strong... 

Sonder Lush Nail Studio

Nail Technician Job at Sonder Lush Nail Studio

 ...Why Sonder Lush Nail Studio? We are a woman-owned business committed to taking care of you while you take care of our guests providing them with the highest level of customer service. Our Mission: We exist to transform your day. What we expect: Job duties...