Entry Level Help Desk - Remote Job at Get It - Executive, Cedar Rapids, IA

TkZNNy9oTXN3eUFPS082NXZKUUpvRXluTUE9PQ==
  • Get It - Executive
  • Cedar Rapids, IA

Job Description

Join a dynamic team providing exceptional customer support in a fast-paced, 24/7 environment. In this role, you'll assist customers via phone, chat, and email, helping them troubleshoot and resolve technical issues while delivering an excellent experience. If you're eager to learn and have a passion for helping others, this entry-level opportunity is the perfect place to start your career in technical support.

Key Responsibilities

Provide prompt and professional technical support through inbound calls, chats, and emails.
Troubleshoot and resolve customer issues related to voice, data, video, and connectivity.
Engage with customers to help resolve their technical concerns, ensuring a positive and efficient service experience.
Offer additional solutions, such as up-selling products and services, based on customer needs.
Accurately document and track all support interactions in the system.
Assist colleagues as needed, offering backup support for other Technical Support Representatives.
Maintain a flexible schedule to meet customer needs.
Skills & Qualifications

Familiarity with Windows Operating Systems.
Experience in a call center or customer service role.
Strong problem-solving skills, particularly with connectivity issues (voice, data, video).
Excellent communication skills and a friendly, professional attitude.
Additional Information

100% remote work with all necessary equipment provided.
Flexible scheduling options available.
Opportunities for bonuses and potential raises after 4 months of successful performance.
Employment Type: Full-Time
Salary: $ 14.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Flexible hours,

Similar Jobs

HomeGrown

Busser Job at HomeGrown

 ...HomeGrown is different from any other restaurant job. Weve taken the idea of everyday kindness and made a part of everything we do: The...  ...place for you. And youll be done with work by 3:30 pm! Title: Busser (Front of House Team Member) Invitation: To love and serve... 

Gourmet Foods International

Class B Class B Company Driver Job Job at Gourmet Foods International

Class B Class B Company Driver JobRESPONSIBILITIES AND DUTIES include, but are not limited to, the following:Performing all pre-trip responsibilities including: checking route numbers and account numbers for assigned deliveries, counting items and checking customer... 

Allen Institute

Sr. Communications Specialist Job at Allen Institute

Sr. Communications SpecialistThe mission of the Allen Institute is to unlock the complexities of bioscience and advance our knowledge to improve human health. Using an open science, multi-scale, team-oriented approach, the Allen Institute focuses on accelerating foundational... 

Dan Cummins of Georgetown

Inventory Lot Attendant Job at Dan Cummins of Georgetown

Dan Cummins of Georgetown is a growing central Kentucky car dealership in need of dedicated Lot Attendants who can help us keep our inventory front-line reach and lot organized. This position will entail the movement of vehicles throughout our new and used car lots, checking... 

Columbia Healthcare

Endodontist needed in Richmond, VA Job at Columbia Healthcare

 ...operatories, 4 doctors with several DA's and 5 Hygienists. 4 day work week PACKAGE: ~ Work on a Daily Minimum and then moves to 30 - 33 % of Adjusted Production ~ PTO with Paid Holidays ~ Medical, Dental, Vision, Life Insurance, AD&D, STD / LTD ~401K...