Entry Level Help Desk - Remote Job at Get It - Executive, Cedar Rapids, IA

TkZNNy9oTXN3eUFPS082NXZKUUpvRXluTUE9PQ==
  • Get It - Executive
  • Cedar Rapids, IA

Job Description

Join a dynamic team providing exceptional customer support in a fast-paced, 24/7 environment. In this role, you'll assist customers via phone, chat, and email, helping them troubleshoot and resolve technical issues while delivering an excellent experience. If you're eager to learn and have a passion for helping others, this entry-level opportunity is the perfect place to start your career in technical support.

Key Responsibilities

Provide prompt and professional technical support through inbound calls, chats, and emails.
Troubleshoot and resolve customer issues related to voice, data, video, and connectivity.
Engage with customers to help resolve their technical concerns, ensuring a positive and efficient service experience.
Offer additional solutions, such as up-selling products and services, based on customer needs.
Accurately document and track all support interactions in the system.
Assist colleagues as needed, offering backup support for other Technical Support Representatives.
Maintain a flexible schedule to meet customer needs.
Skills & Qualifications

Familiarity with Windows Operating Systems.
Experience in a call center or customer service role.
Strong problem-solving skills, particularly with connectivity issues (voice, data, video).
Excellent communication skills and a friendly, professional attitude.
Additional Information

100% remote work with all necessary equipment provided.
Flexible scheduling options available.
Opportunities for bonuses and potential raises after 4 months of successful performance.
Employment Type: Full-Time
Salary: $ 14.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Flexible hours,

Similar Jobs

Nexus Health Systems

Chief Executive Officer Job at Nexus Health Systems

The CEO is responsible for day-to-day operations of the facility and programs in all regards and planning and programs/product development. Job-specific Responsibilities Ensures the day-to-day operation of the facility. Ensures that program development occurs for... 

Arthur Lawrence

E&I Technician (Electrical & Instrumentation) Job at Arthur Lawrence

 ...Technician (Electrical & Instrumentation) Client Industry: Oil & Gas Location: Madison, WI & Arlington Heights, IL Type of...  ...sites to ensure safe and efficient operation of truck loading, pipeline, and tank farm systems. This includes providing support for other... 

AO SOUTH - Lisa Cassidy

Remote Client Success Potential Manager Job at AO SOUTH - Lisa Cassidy

100% Remote!! Please Note: We are currently only hiring U.S. residents who are legally authorized to work in the United States with a social security # (US Only). We are not hiring in New York and Massachusetts. _______________________________________________________... 

FarmaceuticalRX

Dispensary Associate Job at FarmaceuticalRX

 ...Summary of the Role: The Dispensary Associate is responsible for providing excellent customer service, processing customer orders, collecting payments, and accurately using METRC and POS system software, as well as the States prescription drug monitoring program (OAARS... 

Eliassen Group

Scrum master Job at Eliassen Group

 ...Scrum Master Anywhere Type: Contract Category: Scrum Master Industry: Communications Workplace Type: Remote Reference ID: JN -022025-100949 Date Posted: 02/22/2025 Shortcut: Description Recommended Jobs...