Entry Level Help Desk - Remote Job at Get It - Executive, Cedar Rapids, IA

TkZNNy9oTXN3eUFPS082NXZKUUpvRXluTUE9PQ==
  • Get It - Executive
  • Cedar Rapids, IA

Job Description

Join a dynamic team providing exceptional customer support in a fast-paced, 24/7 environment. In this role, you'll assist customers via phone, chat, and email, helping them troubleshoot and resolve technical issues while delivering an excellent experience. If you're eager to learn and have a passion for helping others, this entry-level opportunity is the perfect place to start your career in technical support.

Key Responsibilities

Provide prompt and professional technical support through inbound calls, chats, and emails.
Troubleshoot and resolve customer issues related to voice, data, video, and connectivity.
Engage with customers to help resolve their technical concerns, ensuring a positive and efficient service experience.
Offer additional solutions, such as up-selling products and services, based on customer needs.
Accurately document and track all support interactions in the system.
Assist colleagues as needed, offering backup support for other Technical Support Representatives.
Maintain a flexible schedule to meet customer needs.
Skills & Qualifications

Familiarity with Windows Operating Systems.
Experience in a call center or customer service role.
Strong problem-solving skills, particularly with connectivity issues (voice, data, video).
Excellent communication skills and a friendly, professional attitude.
Additional Information

100% remote work with all necessary equipment provided.
Flexible scheduling options available.
Opportunities for bonuses and potential raises after 4 months of successful performance.
Employment Type: Full-Time
Salary: $ 14.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Flexible hours,

Similar Jobs

GreatAuPair LLC

Senior Caregiver Job at GreatAuPair LLC

We are seeking a compassionate, reliable caregiver or certified home health aide to support an elderly woman living with multiple sclerosis (MS). The role involves assisting...  .... This position is full time live-in, and preferably for long term. Private Room and board provided.

Peterson Dental Laboratory, Inc

Dental Lab Technician CadCam Scanning Job at Peterson Dental Laboratory, Inc

 ...Job Title: Dental Lab Scan Technician Salary: $16-25 (interview Determined) Job Type & Schedule: Full Time Monday-Friday 8:00AM-5:00PM About the Position We are looking for a Dental Lab Scan Technician. This person will be responsible for digitizing ("... 

The Miranda Team: Pillar to Post Home Inspectors

Home Inspector on an Awesome Team! Job at The Miranda Team: Pillar to Post Home Inspectors

Looking for a Home Inspector job that offers an incredible team and thriving work culture? Look no further!Join our team of dedicated professionals as a full-time Home Inspector and experience the excitement of working in a supportive and positive environment. We are... 

Consultative Search Group

Royalty Label Analyst Job at Consultative Search Group

 ...A well-established entertainment firm seeks a Royalty Label Analyst to join their dynamic team. Responsibilities Prepare complex...  ...accommodations may be made to enable individuals with disabilities to perform the essential functions. Advanced proficiency in... 

Colorado Watersports

Summer Camp Counselor Job at Colorado Watersports

 ...students interested in recreation, outdoor adventure, and child care. Camp Counselors will be working with our week and day camps groups...  ..., water sports experience preferred. Why work here Our summer camp counselors are out on the water teaching kids watersports....