Entry Level Help Desk - Remote Job at Get It - Executive, Cedar Rapids, IA

TkZNNy9oTXN3eUFPS082NXZKUUpvRXluTUE9PQ==
  • Get It - Executive
  • Cedar Rapids, IA

Job Description

Join a dynamic team providing exceptional customer support in a fast-paced, 24/7 environment. In this role, you'll assist customers via phone, chat, and email, helping them troubleshoot and resolve technical issues while delivering an excellent experience. If you're eager to learn and have a passion for helping others, this entry-level opportunity is the perfect place to start your career in technical support.

Key Responsibilities

Provide prompt and professional technical support through inbound calls, chats, and emails.
Troubleshoot and resolve customer issues related to voice, data, video, and connectivity.
Engage with customers to help resolve their technical concerns, ensuring a positive and efficient service experience.
Offer additional solutions, such as up-selling products and services, based on customer needs.
Accurately document and track all support interactions in the system.
Assist colleagues as needed, offering backup support for other Technical Support Representatives.
Maintain a flexible schedule to meet customer needs.
Skills & Qualifications

Familiarity with Windows Operating Systems.
Experience in a call center or customer service role.
Strong problem-solving skills, particularly with connectivity issues (voice, data, video).
Excellent communication skills and a friendly, professional attitude.
Additional Information

100% remote work with all necessary equipment provided.
Flexible scheduling options available.
Opportunities for bonuses and potential raises after 4 months of successful performance.
Employment Type: Full-Time
Salary: $ 14.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Flexible hours,

Similar Jobs

Piedmont Healthcare Inc.

Public Safety Officer Job at Piedmont Healthcare Inc.

Overview:Responsible for a variety of routine safety and emergency security activities while safeguarding students, employees, visitors, patients and property. First responder to all emergency incidents within the assigned facility.Responsibilities:Responsible for... 

Sniff San Francisco

Dog Walker Job at Sniff San Francisco

 ...long-term view of each of our client relationships and treat the dogs as our own and the moms and dads as friends. All of Sniff's dog...  ...Francisco is a locally owned, full-service dog care company that offers walking, training, and boarding. Our approach is refreshingly different... 

Fort Loudoun Medical Center

Hospitalist Nocturnist in Knoxville, TN Job at Fort Loudoun Medical Center

 ...Deliver compassionate patient care through TeamHealth's opportunity for a full-time nocturnist hospitalist physician to join our team at Fort Loudoun Medical Center in Lenoir City, Tennessee. We are actively interviewing board certified or board eligible internal medicine... 

NP Now

Pulmonary /Critical Care Physician - Partner Track! Job at NP Now

 ...A thriving healthcare system is seeking a Pulmonary / Critical Care Physician to work in the Fall River, MA area! Live in Barrington, RI - Sharon, Easton, Dartmouth or Westport, MA for an easy commute into Fall River! ? Contact: Anna Craig, ****@*****.***... 

Belcan

Quality Lab Manager Job at Belcan

Responsibilities:*Prepare and maintain the quality management system and overall laboratory activities in accordance with the ISO/IEC 17025 standard.*Direct and assist a team assessing product conformity, certification, and technical evaluations to support safety...