Entry Level Help Desk - Remote Job at Get It - Executive, Cedar Rapids, IA

TkZNNy9oTXN3eUFPS082NXZKUUpvRXluTUE9PQ==
  • Get It - Executive
  • Cedar Rapids, IA

Job Description

Join a dynamic team providing exceptional customer support in a fast-paced, 24/7 environment. In this role, you'll assist customers via phone, chat, and email, helping them troubleshoot and resolve technical issues while delivering an excellent experience. If you're eager to learn and have a passion for helping others, this entry-level opportunity is the perfect place to start your career in technical support.

Key Responsibilities

Provide prompt and professional technical support through inbound calls, chats, and emails.
Troubleshoot and resolve customer issues related to voice, data, video, and connectivity.
Engage with customers to help resolve their technical concerns, ensuring a positive and efficient service experience.
Offer additional solutions, such as up-selling products and services, based on customer needs.
Accurately document and track all support interactions in the system.
Assist colleagues as needed, offering backup support for other Technical Support Representatives.
Maintain a flexible schedule to meet customer needs.
Skills & Qualifications

Familiarity with Windows Operating Systems.
Experience in a call center or customer service role.
Strong problem-solving skills, particularly with connectivity issues (voice, data, video).
Excellent communication skills and a friendly, professional attitude.
Additional Information

100% remote work with all necessary equipment provided.
Flexible scheduling options available.
Opportunities for bonuses and potential raises after 4 months of successful performance.
Employment Type: Full-Time
Salary: $ 14.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Flexible hours,

Similar Jobs

Allied Universal

Janitor - Day Shift Job at Allied Universal

 ...landscaping, and restoration services for commercial facilities. Be part of a welcoming and collaborative team where innovation meets...  ...excellence. We offer steady, reliable work in janitorial management, full-time and part-time janitorial roles, maintenance, landscaping, and... 

Ralph Lauren

Tailor Job at Ralph Lauren

Position Overview Ralph Lauren Tailors are responsible for altering and tailoring our Ralph Lauren garments to the highest standards, providing an exceptional and unparalleled client experience. Essential Duties & Responsibilities... 

Fred Meyer

FLORAL/DESIGNER Job at Fred Meyer

 ...holidays. Effective written and verbal communication skills. Confidentiality regarding associate records is expected. Florist Transworld Delivery certification requires three years full-time retail design experience or six years part-time retail design... 

Cobblestone 13

Junior Sales Associate Job at Cobblestone 13

 ...Opportunities: Be part of our expansion and level up your career. Flexible Hours: Enjoy...  ...What Were Looking For: This is an Entry-Level role no experience required! We...  ...room for personal growth. The chance to develop self-discipline and time management skills... 

RLJ Lodging Trust

Capital Investment Analyst Job at RLJ Lodging Trust

 ...Function: The Capital Investment Analyst is responsible for supporting the capital improvement/ renovation reporting and analysis process for RLJ Lodging Trust. This individual supports the Design and Construction Department (D&C) and is responsible for a variety of...