Entry Level Help Desk - Remote Job at Get It - Executive, Cedar Rapids, IA

TkZNNy9oTXN3eUFPS082NXZKUUpvRXluTUE9PQ==
  • Get It - Executive
  • Cedar Rapids, IA

Job Description

Join a dynamic team providing exceptional customer support in a fast-paced, 24/7 environment. In this role, you'll assist customers via phone, chat, and email, helping them troubleshoot and resolve technical issues while delivering an excellent experience. If you're eager to learn and have a passion for helping others, this entry-level opportunity is the perfect place to start your career in technical support.

Key Responsibilities

Provide prompt and professional technical support through inbound calls, chats, and emails.
Troubleshoot and resolve customer issues related to voice, data, video, and connectivity.
Engage with customers to help resolve their technical concerns, ensuring a positive and efficient service experience.
Offer additional solutions, such as up-selling products and services, based on customer needs.
Accurately document and track all support interactions in the system.
Assist colleagues as needed, offering backup support for other Technical Support Representatives.
Maintain a flexible schedule to meet customer needs.
Skills & Qualifications

Familiarity with Windows Operating Systems.
Experience in a call center or customer service role.
Strong problem-solving skills, particularly with connectivity issues (voice, data, video).
Excellent communication skills and a friendly, professional attitude.
Additional Information

100% remote work with all necessary equipment provided.
Flexible scheduling options available.
Opportunities for bonuses and potential raises after 4 months of successful performance.
Employment Type: Full-Time
Salary: $ 14.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Flexible hours,

Similar Jobs

The Savings Group

E-Notary Closing Agent Job at The Savings Group

 ...Denver Tech Center-Denver CO office. SUMMARY: The E-Notary Agent specializes in DMV document collection for auto loans, playing...  ...Groups Mission, Vision, and Values. Coordinate the remote signing of DMV-related documents using Long Pen technology with our customers... 

GreatAuPair LLC

Nanny Job at GreatAuPair LLC

Looking for a nanny to care for our two girls. We are interested in a nurturing, loving, patient care taker to play, watch, feed, and provide early childhood instruction. I travel for work. Nanny must be willing to travel a few times a year. Nanny will be provided their... 

Duncan Family Farms

General Labor - Harvest Job at Duncan Family Farms

 ...Now Hiring: General Labor Harvest Location: Goodyear, Arizona Department: Harvest | Reports to: Harvest Crew Lead About Us At Duncan Family Farms , we're more than just a farm we're a community dedicated to growing clean, healthy, life-giving... 

Caleb and Brown Pty Ltd

Graduate Crypto Execution Trader - Hybrid + 4 Reset Days Job at Caleb and Brown Pty Ltd

 ...role focuses on maintaining and overseeing systems for executing trades across various venues in a 24/7 market. The ideal candidate will...  ...and the flexibility of hybrid working arrangements, along with additional paid days off for wellbeing. #J-18808-Ljbffr... 

Dinasty Security

Unarmed Security Guard Job at Dinasty Security

 ...Job Description We are looking for a security officer for an entry-level position. The ideal candidate must be disciplined, and operate...  ..., presentable, and show excellent performance. Job Title: Unarmed Security Guard Job Type: Entry Level: Swing Shift...