Entry Level Help Desk - Remote Job at Get It - Executive, Cedar Rapids, IA

TkZNNy9oTXN3eUFPS082NXZKUUpvRXluTUE9PQ==
  • Get It - Executive
  • Cedar Rapids, IA

Job Description

Join a dynamic team providing exceptional customer support in a fast-paced, 24/7 environment. In this role, you'll assist customers via phone, chat, and email, helping them troubleshoot and resolve technical issues while delivering an excellent experience. If you're eager to learn and have a passion for helping others, this entry-level opportunity is the perfect place to start your career in technical support.

Key Responsibilities

Provide prompt and professional technical support through inbound calls, chats, and emails.
Troubleshoot and resolve customer issues related to voice, data, video, and connectivity.
Engage with customers to help resolve their technical concerns, ensuring a positive and efficient service experience.
Offer additional solutions, such as up-selling products and services, based on customer needs.
Accurately document and track all support interactions in the system.
Assist colleagues as needed, offering backup support for other Technical Support Representatives.
Maintain a flexible schedule to meet customer needs.
Skills & Qualifications

Familiarity with Windows Operating Systems.
Experience in a call center or customer service role.
Strong problem-solving skills, particularly with connectivity issues (voice, data, video).
Excellent communication skills and a friendly, professional attitude.
Additional Information

100% remote work with all necessary equipment provided.
Flexible scheduling options available.
Opportunities for bonuses and potential raises after 4 months of successful performance.
Employment Type: Full-Time
Salary: $ 14.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Flexible hours,

Similar Jobs

Gpac

Bridge Construction Estimator Job at Gpac

Job Description: Estimator - Bridge/Structures Construction We are seeking a skilled and detail-oriented Bridge/Structures Construction...  ...to 15% Collaborative team environment and long-term project pipeline All inquiries are confidential - All qualified applicants... 

Lensa

Design Engineer Intern Job at Lensa

 ...What you will do: Thermo King has an opportunity for an Design Engineer Intern which provides current college students with challenging assignments...  ...to a variety of assignments which could include: New Product Development, Product Design, Process improvement and... 

DORN

Athletic Trainer (AT, PTA, PT, OT, COTA, LMT) - College Station, TX Job at DORN

Position: Part-Time Certified Athletic Trainer (Part-Time, 1099 Contractor) Location: Brenham, TX Compensation: $50 - $60 per hour, depending on experience and credentials Start Date: Immediate Hours: Flexible - 4 hours per week Company Overview...

perfectlifegroup

Remote Sales/Marketing Contractor Job at perfectlifegroup

 ...clear financial objectives ~ Comfortable working independently in a remote environment...  ...work in USA/Canada. Not suitable for students or entry-level candidates. Keywords:...  ...marketing, personal development, online education, work from home, global marketing... 

Alphawizz Technologies Pvt. Ltd.

React Native Developer Job at Alphawizz Technologies Pvt. Ltd.

# Develop, test, and maintain mobile applications using React Native . # Build reusable components and libraries for mobile applications. # Integrate with RESTful APIs or GraphQL services. # Implement state management using Redux, Context API , or similar...