Entry Level Help Desk - Remote Job at Get It - Executive, Cedar Rapids, IA

TkZNNy9oTXN3eUFPS082NXZKUUpvRXluTUE9PQ==
  • Get It - Executive
  • Cedar Rapids, IA

Job Description

Join a dynamic team providing exceptional customer support in a fast-paced, 24/7 environment. In this role, you'll assist customers via phone, chat, and email, helping them troubleshoot and resolve technical issues while delivering an excellent experience. If you're eager to learn and have a passion for helping others, this entry-level opportunity is the perfect place to start your career in technical support.

Key Responsibilities

Provide prompt and professional technical support through inbound calls, chats, and emails.
Troubleshoot and resolve customer issues related to voice, data, video, and connectivity.
Engage with customers to help resolve their technical concerns, ensuring a positive and efficient service experience.
Offer additional solutions, such as up-selling products and services, based on customer needs.
Accurately document and track all support interactions in the system.
Assist colleagues as needed, offering backup support for other Technical Support Representatives.
Maintain a flexible schedule to meet customer needs.
Skills & Qualifications

Familiarity with Windows Operating Systems.
Experience in a call center or customer service role.
Strong problem-solving skills, particularly with connectivity issues (voice, data, video).
Excellent communication skills and a friendly, professional attitude.
Additional Information

100% remote work with all necessary equipment provided.
Flexible scheduling options available.
Opportunities for bonuses and potential raises after 4 months of successful performance.
Employment Type: Full-Time
Salary: $ 14.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Flexible hours,

Similar Jobs

Whitefield Academy Preschool

Customer Service Representatives Job at Whitefield Academy Preschool

 ...Workforce Now Blackbaud The Raiser's Edge Citrix Data entry software FileMaker Pro Handheld computer device software...  ...Customer relationship management CRM software Customer service and support software Customer service knowledge generation software... 

City of Hope

Staff Scientist - Precision Oncology of Gastrointestinal Cancers Job at City of Hope

 ...Our research focuses on translational studies of the genomic and epigenomic characterization of various gastrointestinal cancers (GI), including colorectal, pancreatic, gastric, esophageal, and hepatocellular cancers.Our group performs cutting-edge research in GI oncology... 

Perry Weather

Operational Meteorologist Job at Perry Weather

Thousands of users trust our fast-growing weather safety platform across school districts, cities, universities, golf courses, and other industries. Our software and connected hardware enable rapid decision-making for organizations facing the threat of weather disruption...

Carle Health

Emergency/General Radiology (Remote) - Physician Job at Carle Health

 ...Carle Health. Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist... 

GreatAuPair LLC

Housekeeper Job at GreatAuPair LLC

Hi I am looking for a live in housekeeper in Arizona if you are interested please let me know Thx