Entry Level Help Desk - Remote Job at Get It - Executive, Cedar Rapids, IA

TkZNNy9oTXN3eUFPS082NXZKUUpvRXluTUE9PQ==
  • Get It - Executive
  • Cedar Rapids, IA

Job Description

Join a dynamic team providing exceptional customer support in a fast-paced, 24/7 environment. In this role, you'll assist customers via phone, chat, and email, helping them troubleshoot and resolve technical issues while delivering an excellent experience. If you're eager to learn and have a passion for helping others, this entry-level opportunity is the perfect place to start your career in technical support.

Key Responsibilities

Provide prompt and professional technical support through inbound calls, chats, and emails.
Troubleshoot and resolve customer issues related to voice, data, video, and connectivity.
Engage with customers to help resolve their technical concerns, ensuring a positive and efficient service experience.
Offer additional solutions, such as up-selling products and services, based on customer needs.
Accurately document and track all support interactions in the system.
Assist colleagues as needed, offering backup support for other Technical Support Representatives.
Maintain a flexible schedule to meet customer needs.
Skills & Qualifications

Familiarity with Windows Operating Systems.
Experience in a call center or customer service role.
Strong problem-solving skills, particularly with connectivity issues (voice, data, video).
Excellent communication skills and a friendly, professional attitude.
Additional Information

100% remote work with all necessary equipment provided.
Flexible scheduling options available.
Opportunities for bonuses and potential raises after 4 months of successful performance.
Employment Type: Full-Time
Salary: $ 14.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Flexible hours,

Similar Jobs

Christus Health

Nuclear Medicine Technologist - Imaging Nuclear Med Job at Christus Health

 ...Summary: The Nuclear Medicine Technologist will perform a wide variety of routine and advanced imaging procedures, will provide support for other imaging technologists as needed, and help to facilitate smooth and efficient patient flow. The technologist will demonstrate... 

Iowa Department of Administrative Services

Resident Treatment Worker - Trip Escort - Temp, Iowa Veterans Home Job at Iowa Department of Administrative Services

 ...Resident Treatment Worker - Trip Escort - Temp, Iowa Veterans Home Print ( Apply Resident Treatment Worker - Trip Escort - Temp, Iowa Veterans Home Salary $19.43 - $27.02 Hourly Location Marshalltown - 50158 - Marshall County, IA Job Type Temporary... 

Compass Group

FOOD TRANSPORTER/DELIVERY DRIVER (FULL TIME) Job at Compass Group

 ...We are hiring immediately for a full time FOOD TRANSPORTER/DELIVERY DRIVER position. Location : Canteen - 171 Covington Lane, Bloomingdale, IL 60108. Note: online applications accepted only . Schedule : Full time schedule. Sunday through Thursday, 3rd... 

Tek Spikes

python developer Job at Tek Spikes

**Only W2***Ex- Capital one candidates onlyPython Developer - Job DescriptionJob Title: Python DeveloperExperience: 9 yearsLocation: OnsiteEmployment Type: ContactAbout the RoleWe are looking for a skilled Python Developer to join our team and work on designing... 

Canyon County

Maintenance Technician - Grounds Job at Canyon County

Description: at any time without notice. Canyon County is an Equal Opportunity Employer. Employment decisions related to recruitment and selection are made without regard to race, color, religion, sex, national origin, age, disability or genetics.