Entry Level Help Desk - Remote Job at Get It - Executive, Cedar Rapids, IA

TkZNNy9oTXN3eUFPS082NXZKUUpvRXluTUE9PQ==
  • Get It - Executive
  • Cedar Rapids, IA

Job Description

Join a dynamic team providing exceptional customer support in a fast-paced, 24/7 environment. In this role, you'll assist customers via phone, chat, and email, helping them troubleshoot and resolve technical issues while delivering an excellent experience. If you're eager to learn and have a passion for helping others, this entry-level opportunity is the perfect place to start your career in technical support.

Key Responsibilities

Provide prompt and professional technical support through inbound calls, chats, and emails.
Troubleshoot and resolve customer issues related to voice, data, video, and connectivity.
Engage with customers to help resolve their technical concerns, ensuring a positive and efficient service experience.
Offer additional solutions, such as up-selling products and services, based on customer needs.
Accurately document and track all support interactions in the system.
Assist colleagues as needed, offering backup support for other Technical Support Representatives.
Maintain a flexible schedule to meet customer needs.
Skills & Qualifications

Familiarity with Windows Operating Systems.
Experience in a call center or customer service role.
Strong problem-solving skills, particularly with connectivity issues (voice, data, video).
Excellent communication skills and a friendly, professional attitude.
Additional Information

100% remote work with all necessary equipment provided.
Flexible scheduling options available.
Opportunities for bonuses and potential raises after 4 months of successful performance.
Employment Type: Full-Time
Salary: $ 14.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Flexible hours,

Similar Jobs

Dayton Granger, Inc.

Packaging Operator (Manufacturing) Job at Dayton Granger, Inc.

 ...Packaging Operator (Manufacturing) - Immediately Hiring Company: Dayton-Granger, Inc. Industry: Aviation & Aerospace Component Manufacturing Location: Fort Lauderdale, FL 33315 Schedule: 1st Shift, Monday - Friday Employment Type: Full-Time | Direct... 

Biospan

Private Chef Needed ASAP Job at Biospan

 ...Are you a chef who wants to escape the toxic kitchen workplace and work directly with private clients? Join the movement to fight against the processed junk-food giants in favour of powerful organic, home-cooked meals - the fuel that made humans into the most successful... 

Rinvio Recruitment

Physician Radiation Oncology Job at Rinvio Recruitment

 ...will work for 4 weeks each month.**Required Procedures:**- Conventional Radiotherapy- 3D Radiotherapy- External Beam Radiation (IMRT, IGRT, 3D-CRT)- Stereotactic Body Radiation Therapy (SBRT)- Stereotactic Radiosurgery- Photon Beam Radiation Therapy... 

GSR Group

Chat Agent Job at GSR Group

 ...expanding our support team to include a Live Chat Representative who will serve as the first...  .... Job Details Job Title: Chat Agent Job Type: Full-time Job Category:...  ...is a plus. Work Environment: Fully remote or hybrid depending on company structure.... 

BD (Becton, Dickinson and Company)

Senior Scrum Master Job at BD (Becton, Dickinson and Company)

 ...maker of possible** with us.BD is seeking an experienced Sr. Scrum Master who is also capable of driving and coordinating large initiatives...  ...the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements...