Entry Level Help Desk - Remote Job at Get It - Executive, Cedar Rapids, IA

TkZNNy9oTXN3eUFPS082NXZKUUpvRXluTUE9PQ==
  • Get It - Executive
  • Cedar Rapids, IA

Job Description

Join a dynamic team providing exceptional customer support in a fast-paced, 24/7 environment. In this role, you'll assist customers via phone, chat, and email, helping them troubleshoot and resolve technical issues while delivering an excellent experience. If you're eager to learn and have a passion for helping others, this entry-level opportunity is the perfect place to start your career in technical support.

Key Responsibilities

Provide prompt and professional technical support through inbound calls, chats, and emails.
Troubleshoot and resolve customer issues related to voice, data, video, and connectivity.
Engage with customers to help resolve their technical concerns, ensuring a positive and efficient service experience.
Offer additional solutions, such as up-selling products and services, based on customer needs.
Accurately document and track all support interactions in the system.
Assist colleagues as needed, offering backup support for other Technical Support Representatives.
Maintain a flexible schedule to meet customer needs.
Skills & Qualifications

Familiarity with Windows Operating Systems.
Experience in a call center or customer service role.
Strong problem-solving skills, particularly with connectivity issues (voice, data, video).
Excellent communication skills and a friendly, professional attitude.
Additional Information

100% remote work with all necessary equipment provided.
Flexible scheduling options available.
Opportunities for bonuses and potential raises after 4 months of successful performance.
Employment Type: Full-Time
Salary: $ 14.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Flexible hours,

Similar Jobs

HarmonyCares

Clinical Triage Nurse, RN Job at HarmonyCares

 ...primary care practice in the US for over 28 years, making a huge impact in healthcare today!Responsibilities: The Clinical Triage Nurse, RN assists with triage of inbound sick calls from Medical Group patients. The primary responsibility will be to assess patient... 

5 Star Recruitment

Nurse Practitioner - USA Yakima Job at 5 Star Recruitment

 ...experience strongly preferred however, if you are not currently in womens health but are passionate about serving this patient population, we are willing to train you. Required Citizenship / Work Permit / Visa Status Must be a US Citizen, no visa sponsorship supported.... 

AkzoNobel

Environmental Specialist, Global Manufacturer Job at AkzoNobel

 ...goals. Lead the investigation and remediation processes within major regulatory programs including Superfund (CERCLA), Resource Conservation and Recovery Act (RCRA), Brownfields, and Underground Storage Tank Cleanup, ensuring thorough compliance and successful project... 

B&N Grading, Inc.

Dump Truck Driver Job at B&N Grading, Inc.

Position DescriptionDrive dump truck with or without equipment trailer to various job sites, load and haul material, assist crews as needed.Responsibilities~Hauling aggregate, asphalt, milling, dirt and/or stone to and from job sites, etc.~Loading and unloading... 

Leidos

Modeling Systems Engineer Job at Leidos

 ...Technologies: Support LESS Security Atlassian BitBucket CI/CD Cloud Confluence JIRA Kanban More: At Leidos, we are committed to making the world a safer place, starting with helping our customers in the Defense Industry accomplish their...