Entry Level Help Desk - Remote Job at Get It - Executive, Cedar Rapids, IA

TkZNNy9oTXN3eUFPS082NXZKUUpvRXluTUE9PQ==
  • Get It - Executive
  • Cedar Rapids, IA

Job Description

Join a dynamic team providing exceptional customer support in a fast-paced, 24/7 environment. In this role, you'll assist customers via phone, chat, and email, helping them troubleshoot and resolve technical issues while delivering an excellent experience. If you're eager to learn and have a passion for helping others, this entry-level opportunity is the perfect place to start your career in technical support.

Key Responsibilities

Provide prompt and professional technical support through inbound calls, chats, and emails.
Troubleshoot and resolve customer issues related to voice, data, video, and connectivity.
Engage with customers to help resolve their technical concerns, ensuring a positive and efficient service experience.
Offer additional solutions, such as up-selling products and services, based on customer needs.
Accurately document and track all support interactions in the system.
Assist colleagues as needed, offering backup support for other Technical Support Representatives.
Maintain a flexible schedule to meet customer needs.
Skills & Qualifications

Familiarity with Windows Operating Systems.
Experience in a call center or customer service role.
Strong problem-solving skills, particularly with connectivity issues (voice, data, video).
Excellent communication skills and a friendly, professional attitude.
Additional Information

100% remote work with all necessary equipment provided.
Flexible scheduling options available.
Opportunities for bonuses and potential raises after 4 months of successful performance.
Employment Type: Full-Time
Salary: $ 14.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Flexible hours,

Similar Jobs

Lambda Legal

Law Student Intern - Summer 2026 Job at Lambda Legal

 ...Who We Are Lambda Legal is a national organization committed to achieving full recognition of the civil rights of lesbians, gay...  ...GA Dallas, TX Los Angeles, CA Responsibilities Summer interns primarily assist attorneys with litigation and policy tasks. This... 

HB Travels

Travel Booking Agent Job at HB Travels

Do you have a passion for travel and a talent for delivering exceptional customer service? We are looking for detail-oriented, motivated individuals to join our team as Travel Booking Agents . In this role, you'll assist clients with planning, booking, and managing their...

Disney Entertainment Television

Assistant Editor, Marketing Creative Operations - Part Time Job at Disney Entertainment Television

 ...environment. The Creative Marketing Operations team oversees asset, media management, post-production processes, and technical support for...  ...media delivery and distribution to various teams, including digital and social teams as needed. Assist in assembling preliminary... 

Verano

Certified Pharmacy Technician - Cannabis Advisor Job at Verano

 ...check and appropriate state badging (as directed by state ordinances).~ Required to obtain appropriate state badging (Medical Dispensary Badge)~ Desire to learn about cannabinoids, terpenes and product application/consumption methods.~ Ability to use office equipment... 

Garney Construction

Safety Coordinator Job at Garney Construction

 ...GARNEY CONSTRUCTION As a Safety Coordinator positio at Garney Construction, you will be responsible for ensuring safety is the number one priority on our water and sewer pipeline projects. WHAT YOU WILL BE DOING Review, implement, and assist on safety...