Our client serves the region by providing high quality medical services to residents of the Antelope Valley, Santa Clarita Valley, and surrounding communities. The hospital features 184 licensed acute care beds as well as in and out patient surgery, an Advanced Primary Stroke Center, cardiac services featuring a STEMI Receiving Center (heart attack) and a 35-bed 24-hour ER department.
Essential Job Duties:
The Director of Patient Experience/ Patient Advocate reports to the Chief Operations Officer and has a leadership role within the organization that oversees and refines the customer experience. This includes identifying tools to sharpen our understanding of our customer base, examine how multiple teams can provide seamless customer service, and proactively improve each customer touch point. Working with multiple teams, the position has full accountability for formulating, summarizing and publishing patient experience survey results. Responsibility includes but not limited to, ensuring the Customer Experience team champions a customer –centric culture across the facility. The job profile includes
coordination of the hospital-wide volunteer program with responsibilities for recruitment, on-boarding, training, scheduling and recognition.
This role works closely with the CBO in response to patient disputes and billing issues. Provides family support for spiritual/bereavement and or counseling as needed or requested, acknowledging and respecting individual beliefs, culture and values related to life’s meaning involving loss.
Responsibilities include facilitating Employee Reward and Recognition activities and engagement. Leads and directs the planning and execution of the Annual Employee Service Awards Recognition Event.
Requirements:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, patients, and the general public.
Ability to define problems, collect data, establish facts, and draw conclusions. Ability to interpret an extensive variety ofThis opportunity offers the following:
Challenging and rewarding work environment
Growth and development opportunities within its subsidiaries
Competitive compensation
401k plan with company match
SoFi Student Loan Refinancing Program
Student Loan Repayment Assistance Program
Relocation Assistance available.
...operational and administrative support to ensure the effective coordination of project activities and internal workflows. The individual will be... ...initiating and managing online assessments. The role will also work closely with external vendors to support timely delivery and...
...service focused and committed individual to become a full time Valet Attendant. In this role, you will be the first person our customers... ...communities and team members can thrive. WHAT YOULL DO: Parking and Retrieving Vehicles: Safely Park and retrieve guests'...
...our every day. An environment where you can be your authentic self. About Levy The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its...
...SUMMARY Mortenson is currently seeking an experienced Assistant Project Manager with the ability to interact with a variety of staff at all levels in an ever-changing environment, remaining flexible, resourceful, proactive, and efficient with a high level of professionalism...
...existing strategy to make it proactive and intentional. Genuine Flexibility: This is a fully remote, part-time role (0.6 FTE / 3 days per week). Culture: Join a collaborative, high-performing team that values innovation and quality. To Apply If you are a strategic...