Our client serves the region by providing high quality medical services to residents of the Antelope Valley, Santa Clarita Valley, and surrounding communities. The hospital features 184 licensed acute care beds as well as in and out patient surgery, an Advanced Primary Stroke Center, cardiac services featuring a STEMI Receiving Center (heart attack) and a 35-bed 24-hour ER department.
Essential Job Duties:
The Director of Patient Experience/ Patient Advocate reports to the Chief Operations Officer and has a leadership role within the organization that oversees and refines the customer experience. This includes identifying tools to sharpen our understanding of our customer base, examine how multiple teams can provide seamless customer service, and proactively improve each customer touch point. Working with multiple teams, the position has full accountability for formulating, summarizing and publishing patient experience survey results. Responsibility includes but not limited to, ensuring the Customer Experience team champions a customer –centric culture across the facility. The job profile includes
coordination of the hospital-wide volunteer program with responsibilities for recruitment, on-boarding, training, scheduling and recognition.
This role works closely with the CBO in response to patient disputes and billing issues. Provides family support for spiritual/bereavement and or counseling as needed or requested, acknowledging and respecting individual beliefs, culture and values related to life’s meaning involving loss.
Responsibilities include facilitating Employee Reward and Recognition activities and engagement. Leads and directs the planning and execution of the Annual Employee Service Awards Recognition Event.
Requirements:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, patients, and the general public.
Ability to define problems, collect data, establish facts, and draw conclusions. Ability to interpret an extensive variety ofThis opportunity offers the following:
Challenging and rewarding work environment
Growth and development opportunities within its subsidiaries
Competitive compensation
401k plan with company match
SoFi Student Loan Refinancing Program
Student Loan Repayment Assistance Program
Relocation Assistance available.
...Description Physician Affiliate Group of New York (PAGNY) is adding a Physiatrist to our Rehabilitation Medicine division at NYC Health + Hospitals/Harlem. Harlem Hospitalis the largest hospital in Central Harlem and the only Safety Net Hospital in Northern Manhattan...
...Description The Administrative Assistant I provides administrative support services for one or more individuals, a department or a... ...metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school...
...global workforce! We are looking for someone with a general mechanical or industrial engineering background to make complex topics easy to understand at... ...the United States. Preferred: ~5 years of work experience in an engineering role. ~ Experience with...
...About The Role Modalways is seeking a detail-oriented Assistant Project Coordinator to support the planning, coordination, and execution of technology projects. This role works closely with Project Managers and internal teams to help ensure projects are organized,...
...About the role Our Entry Level Sales Representatives meet directly with customers to demonstrate HC Solutions products and services.... ...professionalism and confidence What we offer No sales experience required Full-time schedule (Monday through Saturday) Paid...