Our client serves the region by providing high quality medical services to residents of the Antelope Valley, Santa Clarita Valley, and surrounding communities. The hospital features 184 licensed acute care beds as well as in and out patient surgery, an Advanced Primary Stroke Center, cardiac services featuring a STEMI Receiving Center (heart attack) and a 35-bed 24-hour ER department.
Essential Job Duties:
The Director of Patient Experience/ Patient Advocate reports to the Chief Operations Officer and has a leadership role within the organization that oversees and refines the customer experience. This includes identifying tools to sharpen our understanding of our customer base, examine how multiple teams can provide seamless customer service, and proactively improve each customer touch point. Working with multiple teams, the position has full accountability for formulating, summarizing and publishing patient experience survey results. Responsibility includes but not limited to, ensuring the Customer Experience team champions a customer –centric culture across the facility. The job profile includes
coordination of the hospital-wide volunteer program with responsibilities for recruitment, on-boarding, training, scheduling and recognition.
This role works closely with the CBO in response to patient disputes and billing issues. Provides family support for spiritual/bereavement and or counseling as needed or requested, acknowledging and respecting individual beliefs, culture and values related to life’s meaning involving loss.
Responsibilities include facilitating Employee Reward and Recognition activities and engagement. Leads and directs the planning and execution of the Annual Employee Service Awards Recognition Event.
Requirements:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, patients, and the general public.
Ability to define problems, collect data, establish facts, and draw conclusions. Ability to interpret an extensive variety ofThis opportunity offers the following:
Challenging and rewarding work environment
Growth and development opportunities within its subsidiaries
Competitive compensation
401k plan with company match
SoFi Student Loan Refinancing Program
Student Loan Repayment Assistance Program
Relocation Assistance available.
...The Offer Work alongside & learn from best in class talent... ...Shape Location: Work From Home (Remote) Salary: $700 - $90... ...Responsibilities: Answer incoming calls and respond to customer... ...Prior experience in a call center or customer service role is preferred...
...Are you a dog lover who is energetic, hard-working, and solution-driven? Does the idea of working with dogs as a full-time trainer sound exciting? If you answered yes to both. We are searching for YOU! Our organization is growing rapidly! If you are the right individual...
...vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data.**Benefit Information:**ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Front Line Team Members...
...Paid time off and Holiday pay Description The NM Internal AgencyRN reflects the mission, vision, and values of NM, adheres to... ...standards. A clinically competent, registered, professional nurse who prescribes, delegates and coordinates nursing care to the acutely...
...This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Graphic Designer in the United States. This role is perfect for a creative professional passionate about visual storytelling and design. The Graphic Designer will collaborate...