Our client serves the region by providing high quality medical services to residents of the Antelope Valley, Santa Clarita Valley, and surrounding communities. The hospital features 184 licensed acute care beds as well as in and out patient surgery, an Advanced Primary Stroke Center, cardiac services featuring a STEMI Receiving Center (heart attack) and a 35-bed 24-hour ER department.
Essential Job Duties:
The Director of Patient Experience/ Patient Advocate reports to the Chief Operations Officer and has a leadership role within the organization that oversees and refines the customer experience. This includes identifying tools to sharpen our understanding of our customer base, examine how multiple teams can provide seamless customer service, and proactively improve each customer touch point. Working with multiple teams, the position has full accountability for formulating, summarizing and publishing patient experience survey results. Responsibility includes but not limited to, ensuring the Customer Experience team champions a customer –centric culture across the facility. The job profile includes
coordination of the hospital-wide volunteer program with responsibilities for recruitment, on-boarding, training, scheduling and recognition.
This role works closely with the CBO in response to patient disputes and billing issues. Provides family support for spiritual/bereavement and or counseling as needed or requested, acknowledging and respecting individual beliefs, culture and values related to life’s meaning involving loss.
Responsibilities include facilitating Employee Reward and Recognition activities and engagement. Leads and directs the planning and execution of the Annual Employee Service Awards Recognition Event.
Requirements:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, patients, and the general public.
Ability to define problems, collect data, establish facts, and draw conclusions. Ability to interpret an extensive variety ofThis opportunity offers the following:
Challenging and rewarding work environment
Growth and development opportunities within its subsidiaries
Competitive compensation
401k plan with company match
SoFi Student Loan Refinancing Program
Student Loan Repayment Assistance Program
Relocation Assistance available.
...off organic meals daily (during in-store visits) ~20% off in-store purchases ~ Opportunity for tips, evenly shared amongst valet/parking team ~ Bonuses and sales rewards (for some departments) ~ HUGE opportunities for career growth ~401k with 4% match, Paid Vacation...
Summer Camp DirectorThe Town of Westwood is seeking a talented individual for the seasonal position of Summer Camp Director. The successful candidate will be responsible for the administration and operation of a comprehensive summer day camp program. Duties include planning...
...Chef de Partie for a Two-Michelin Star Fine Dining restaurant in Sonoma Enclos is a new fine dining restaurant located in downtown Sonoma. Helmed by Chef Brian Limoges (Atelier Crenn, Quince, Birdsong, Saison) the restaurant focuses on seasonally driven cuisine inspired...
...seeking a part-time Lead Retail Associate for their San Francisco Giants Team Store. This role is critical in creating an exceptional game day experience, leading the Retail Associate team, and driving sales results. The ideal candidate will have retail experience, excellent...
...Management Corp (TDMC). The state-of-the-art arena will host concerts, sporting events and is the new home to Fort Worth Stock Show rodeo performances.Job DescriptionThe Event Security Guard will be responsible for checking all bags entering the arena for...