Our client serves the region by providing high quality medical services to residents of the Antelope Valley, Santa Clarita Valley, and surrounding communities. The hospital features 184 licensed acute care beds as well as in and out patient surgery, an Advanced Primary Stroke Center, cardiac services featuring a STEMI Receiving Center (heart attack) and a 35-bed 24-hour ER department.
Essential Job Duties:
The Director of Patient Experience/ Patient Advocate reports to the Chief Operations Officer and has a leadership role within the organization that oversees and refines the customer experience. This includes identifying tools to sharpen our understanding of our customer base, examine how multiple teams can provide seamless customer service, and proactively improve each customer touch point. Working with multiple teams, the position has full accountability for formulating, summarizing and publishing patient experience survey results. Responsibility includes but not limited to, ensuring the Customer Experience team champions a customer –centric culture across the facility. The job profile includes
coordination of the hospital-wide volunteer program with responsibilities for recruitment, on-boarding, training, scheduling and recognition.
This role works closely with the CBO in response to patient disputes and billing issues. Provides family support for spiritual/bereavement and or counseling as needed or requested, acknowledging and respecting individual beliefs, culture and values related to life’s meaning involving loss.
Responsibilities include facilitating Employee Reward and Recognition activities and engagement. Leads and directs the planning and execution of the Annual Employee Service Awards Recognition Event.
Requirements:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, patients, and the general public.
Ability to define problems, collect data, establish facts, and draw conclusions. Ability to interpret an extensive variety ofThis opportunity offers the following:
Challenging and rewarding work environment
Growth and development opportunities within its subsidiaries
Competitive compensation
401k plan with company match
SoFi Student Loan Refinancing Program
Student Loan Repayment Assistance Program
Relocation Assistance available.
Our client in Wayne County, MI is lookingfor an ambitious Corporate Attorney to join their team! As a Corporate Attorney, you will be responsible foradvising senior management on a variety of legal matters. If you are looking for a new challenge and an opportunity...
...collected there is subject to their terms and privacy notice. Mechanical Engineer- Arlington Heights, IL Job Description As a... ...Bachelor's Degree in Mechanical Design/CAD. ~1-2 years of experience in the CAD Drafting industry preferred, but entry-level candidates...
...national network of Serenity providers and clinical leadership Annual provider retreats to exotic locations like Maui and the Bahamas The Role As a psychiatric nurse practitioner at Serenity, youll practice at the top of your license in a supportive, innovative...
Ein fhrendes Medienhaus in Deutschland sucht einen Junior Projektmanager in San Francisco. Du kmmerst dich um die Betreuung kommunaler Vertragspartner und baust enge Beziehungen zu Bauunternehmern auf. Die Stelle bietet 30 Tage Urlaub, flexible Arbeitszeiten und die...
...Unit Information: CV Services (74613) Cath Lab/ EP Lab CVT Facility: HCA FLORIDA JFK HOSPITAL Address: 5301 South Congress Avenue Floor: 2 Building: Main Cost Center: 74613 General Information Tell us about the unit(s): Number of Beds: 3 cath rooms and 4 ep rooms Number...