Job Description

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
  

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

We're looking for a kindred spirit who will be inspired to create dynamic, strategic and leadership for the housekeeping operations of Kindred Resort, a new, elevated luxury property located at the base of Keystone Resort in Colorado.

Kindred Resort is a visionary development with a mission to be the most welcoming luxury hospitality experience through extreme kindness and active excellence. Embedded in the resort experience is a passion for the outdoors and creating connection between guests, employees, and community. Our goal is to spark elevated experiences that welcome all kindred spirits.

Vail Resorts is a leading mountain resort operator with over 40 resorts in sixteen states and four countries. We exist to create an Experience of a Lifetime for our employees, so they can, in turn, provide and Experience of a Lifetime for our guests. We are looking for leaders, innovators, creators, and ambitious professionals to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

Job Summary:

The Director of Housekeeping at Kindred Resorts is responsible for managing the daily operations of the housekeeping department to ensure the highest levels of cleanliness and guest satisfaction are maintained. This position will provide oversight of guest rooms and public areas, and management of all housekeeping activities including budget reviews, ordering supplies, labor tracking, scheduling, staffing, room inspections, training, disciplining and development of employees. 

Job Specifications:

• Outlet: Kindred Resort- Keystone
• Expected Pay Range: $85,000 - $95,000 + annual bonus, Actual pay will be adjusted based on experience
• Shift & Schedule Availability: Full Time / Year Round

Job Qualifications:

Required:

• High school diploma 
• Previous experience in managing a hotel/resort housekeeping department.  
• Minimum of 2 years experience in Supervisory /Management /Assistant Housekeeping position.
• Word, Excel, Outlook experience and skills
• Ability to read and comprehend complex correspondence in English
• Ability to effectively present detailed information both verbally and in written form to guests and employees throughout the organization

Preferred:

• College degree
• Previous luxury hotel experience 
• Bilingual English/Spanish

Opening Responsibilities:

Strategic Planning & Department Setup

• Manage the housekeeping department’s strategic plan and timeline
• Design and implement Standard Operating Procedures (SOPs) in line with Kindred, RockResorts and Forbes standards for a luxury hotel.
• Create detailed room cleaning sequences, checklists, and service processes for all room types
• Define department structure, job roles, and reporting lines

Budgeting & Procurement

• Manage pre-opening budget and refine operational budget for the department
• Identify and procure housekeeping equipment, machinery, and tools (e.g., vacuums, carts, linen hampers)
• Ensure procurement aligns with sustainability and Vail brand requirements

Staffing & Training

• Recruit and onboard housekeeping leadership, supervisors, room attendants, and support staff
• Develop and deliver comprehensive training programs covering:
• Luxury guest service standards
• Room cleaning procedures and inspections
• Health, hygiene, and safety compliance
• Use of cleaning equipment and technology
• Conduct trial runs and mock guestroom servicing for skill validation

Room Readiness & Quality Assurance

• Participate in room inspections with construction/project teams to identify punch-list items
• Supervise deep cleaning of all rooms and suites prior to housewares install
• Supervise installation of housewares
• Ensure all guest rooms are staged and styled to luxury presentation standards

Laundry & Linen Operations

• Establish laundry procedures (outsourced)
• Define process to maintain par levels for linens, towels, uniforms, and guest amenities
• Set up linen room layout and inventory control systems
• Train staff on linen handling and damage prevention

Systems & Technology

• Implement and test housekeeping management software (e.g., Opera Cloud, Alice, Relay, etc)
• Set up communication protocols for room status updates and service requests

Guest Experience Design

• Define personalized touches and luxury processes for different guest profiles (VIPs, families, long-stays)
• Curate scent profiles, turndown experiences, and seasonal housekeeping offerings
• Prepare in-room collateral related to cleanliness, sustainability, and amenity options

Sustainability & Compliance

• Establish eco-conscious cleaning protocols and chemical usage standards
• Lead the efforts towards Vail’s Epic Promise
• Ensure all procedures align with local laws and luxury brand sustainability initiatives

Opening Support & Quality Testing

• Lead soft-opening and trial runs with internal stakeholders and mystery guests
• Conduct ongoing performance audits and cleanliness inspections
• Provide daily reports and readiness updates to General Manager and Executive Committee
• Be present during opening to respond to guest feedback and support staff in real time

Job Responsibilities (Post Opening):

• Provide supervision and direction for all housekeeping activities of the hotel and residences to ensure the highest levels of cleanliness and guest satisfaction are maintained.
• Exhibit a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
• Monitor house count and make staffing adjustments accordingly.
• Oversee payroll for the housekeeping department, including clearing exceptions and approving payroll.
• Responsible for hiring and training all new staff.
• Conduct coaching and disciplinary form for all direct reports.
• Analyze data and compile reports on expenditures, wages, labor, inventory, supplies, etc. in relation to hotel financial forecasts and budget. 
• Prepare monthly forecast and annual budget for department
• Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials.
• Continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc.
• Investigate complaints, evaluate corrective actions, and implement plans to resolve and de-escalate conflicts.
• Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with OSHA regulations.
• Communicate effectively, both verbally and in writing to provide clear direction in assigning and instructing housekeeping and laundry staff in details of work. 
• Prepare professional correspondence for customers, internal booking reports and file maintenance. 
• Evaluate condition of furniture, fixtures, decor, etc.  Make recommendations and assist in the coordination of rehab projects.
• Develop strong working relationships with other department managers and directors to ensure communication and teamwork is at an optimum level.

​ The expected pay range is $85,000 - $95,000 + annual bonus . This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

​

Requisition ID  508632
Reference Date: 05/24/2025 
Job Code Function: Housekeeping

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