Job Description

The Director of Housekeeping at South Seas plays a pivotal leadership role in delivering an exceptional guest experience through the highest standards of cleanliness, comfort, and service. This position is responsible for overseeing all housekeeping and laundry operations throughout the resort, including guest accommodation, public spaces, and support facilities. As an integral member of the Rooms Division leadership team, you will support the ongoing redevelopment of the resort, upholding our brand standards while innovating systems and practices for operational efficiency.

You will lead, train, and inspire a high-performing team while ensuring compliance with health and safety regulations, optimizing labor productivity, managing department budgets, and partnering cross-functionally to support resort-wide objectives.

Key Responsibilities & Essential Functions (include but are not limited to)

Leadership & Team Development

• Provide strong leadership, guidance, and mentorship to housekeeping team members, fostering a positive, accountable, and team-oriented culture.
• Recruit, hire, train, and evaluate staff performance, ensuring consistent delivery of service excellence.
• Create and manage staff schedules based on forecasted occupancy, ensuring efficient labor usage and proper coverage.
• Conduct regular departmental meetings and one-on-ones to align team performance with departmental goals.

Operational Management

• Oversee daily housekeeping and laundry operations to ensure timely and thorough cleaning of guest rooms, villas, public areas, and back-of-house spaces.
• Establish, implement, and maintain detailed cleaning protocols and inspection checklists.
• Maintain and monitor performance standards for cleanliness, presentation, and guestroom readiness.
• Ensure rooms and public spaces are turned over efficiently and exceed cleanliness expectations.

Guest Satisfaction & Service Excellence

• Promptly address and resolve guest complaints or service concerns related to housekeeping in a professional and courteous manner.
• Partner with Front Office and Maintenance teams to anticipate and exceed guest needs, ensuring seamless communication and collaboration.
• Monitor guest feedback (including surveys and reviews) and implement improvements based on insights.

Budgeting & Inventory Management

• Develop and manage departmental budgets, tracking payroll, overtime, supplies, equipment, and linen usage to meet financial goals.
• Monitor and control expenses related to cleaning products, linen, and equipment.
• Maintain accurate inventory and implement sustainable purchasing practices.

Safety, Compliance & Quality Assurance

• Ensure compliance with all safety, sanitation, and health regulations including OSHA standards.
• Train team members on safety procedures, proper use of chemicals, and safe equipment handling.
• Enforce proper labeling and storage of hazardous materials.
• Perform regular inspections to assess quality and ensure adherence to brand standards.
• Maintain high levels of key control for the housekeeping team.

Education & Experience Requirements

• High school diploma or G.E.D. required, associate or bachelor’s degree in hospitality management or related field preferred.
• Minimum of 7 years of progressive leadership in hotel housekeeping management, including laundry operations.
• At least 2 years of hands-on experience with deep cleaning, public area upkeep, and high-volume operations.
• Experience working in a resort or multi-unit property is strongly preferred.

Qualifications & Skills

• Strong organizational and time-management skills; ability to prioritize tasks and meet deadlines.
• Exceptional verbal and written communication skills; fluency in English is required; bilingual abilities are a plus.
• Proficiency in Microsoft Office Suite and Outlook; working knowledge of HotSOS or similar maintenance/housekeeping systems preferred.
• Proven ability to lead teams in a fast-paced, high-pressure environment while maintaining professionalism and poise.
• Ability to work both independently and collaboratively with other departments.
• Excellent problem-solving skills, especially in guest service situations.
• Strong attention to detail and commitment to quality.

Physical & Environmental Requirements

• Ability to stand, walk, bend, stoop, and stretch for prolonged periods.
• Must be able to lift up to 40 pounds and push/pull equipment weighing up to 100 pounds.
• Capable of working in a variety of weather conditions including high heat and humidity.
• Comfortable working in a physically demanding environment requiring repetitive movement and manual tasks.

Schedule Requirements

• Managers are expected to maintain flexible availability, including evenings, weekends, and holidays, to accommodate business needs, which will include working over 40 hours per week and responding to emergencies or unplanned operational needs after hours.

Our Company:

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home. 

Our Property:

Captiva Island has been the destination of choice for generations of families. South Seas, for many, is where the destination has come to life. The 330-acre retreat and wildlife nature preserve on the Florida Gulf Coast offers elevated coastal experiences and world-class amenities designed to appeal to a multitude of guests. Join this passionate and hardworking team and enjoy working in paradise. 

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are. 

• Be Authentic 
• Practice Humility 
• Cultivate Teamwork 
• Value Time 
• Be Trustworthy 

We offer a very competitive salary and generous benefits including:

• Low-cost Medical, Dental, Vision Plans
• Paid Life Insurance
• Short- and Long-Term Disability
• Paid Time Off & Holidays
• 401(k) with 100% match up to 4 percent
• Commuter and Company-paid Toll Programs

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.

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