Lyra Technology Group is seeking a Client Success Manager for our OpCo, Integritek. The Client Success Manager is responsible for working with clients to grow their businesses with full support for products and services. This role is a trusted advisor who serves as a liaison between the client and support team, that not only acts as a technical advisor, but a consultant for their clients.
About Lyra…
Lyra Technology Group is a Private Equity-backed holding company that invests and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.
We made our first acquisition at the beginning of 2018. Today, we hold a controlling stake in over 50 companies around the world. Our companies employ over 3,000 team members, each led by its own management team.
About Integritek…
Integritek is a premier provider of technology services and support that offers IT management, IT consulting, and a full array of communication services. Integritek is based out of Austin, TX and was founded with the purpose of combining integrity with technology, which leads them to be a trusted advisor to their customers.
Your work as a Client Success Manager will include the following duties:
• Coordinate with customers to perform Quarterly Business Reviews (QBR).
• Determine customer needs through QBR process to produce projects and other sales.
• Partner with customers on escalated technology support issues.
• Document all activity within company provided professional services automation (PSA).
• Respond to customer requests in a timely manner.
• Produce quotes for all customers within a 48-hour period following request.
• Manage service board within PSA tool to ensure all customer needs are met.
Our ideal Client Success Manager has the following qualifications:
• 2-4 years' experience in a customer support role and/or managing vendor relationships.
• 2-4 years' experience working in managed services or related industry.
• Prior experience selling and/or managing data circuits and telephone systems preferred.
• Customer Relation Management (CRM) experience preferred.
• Working knowledge of Microsoft Office Products and usage.
• Self-motivated and creative background that is ready to offer thoughtful solutions to customers.
• Bachelor's Degree in business-related study preferred.
If working directly with customers and IT within the technology services space sounds appealing to you, let's have a conversation.
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