CS/Content moderator Job at Cross Border Talents, Malta

TmxNKy9Sb3Z5aUFPSXVtNXNwTUxya0d1T3c9PQ==
  • Cross Border Talents
  • Malta

Job Description

Are you passionate about creating a safer online environment where scams, fraud and cyber grooming is prevented?

Do you speak one of the following languages? 

Dutch, Flemish, German

We have exciting opportunities for full time customer support/content moderators in sunny Malta with a start date of the 1st of February

As a customer support agent 70% of your work will include professionally responding to customer questions and complaints via email or live chat (no phone calls)

As a content moderator 30% of your work will be playing a crucial role in reviewing content across various marketplaces/apps, ensuring compliance with company guidelines and country specific laws. By doing so, you'll contribute to a secure online space for users to interact with each other.

- Understand, follow and remain knowledgeable of clients policies and guidelines.
- Visually navigate and review images, accounts and text-based content.
-Provide accurate, valid, and complete information to customers by using appropriate methods/tools.
- Meet personal/customer targets.
- Evaluate and make decisions in accordance with defined policies and guidelines.
- Report and provide feedback on trends, common end-user mistakes and questions to manager in a timely manner.
- Escalate violations of client policies and instances of fraud using internal tools and processes.
- Identify improvement opportunities in workflow, automation and suggest solutions to relevant teams.
- Interface effectively with other international and client teams.
- Balance priorities of workflow in line with the stakeholder expectations.
- Participate in training to conduct correct and accurate moderation policies.
- Support different workflows, clients, and markets as and when required.
Familiar knowledge with Microsoft Office programs such as Excel and Word.

Working Schedule:
Please note that you must be available to work from 7am and late shifts until midnight rotational basis
7:15 AM - 15:30 PM
15:30 PM - 00:00

Working 5 days, 2 days off

KPI (Performance bonus)
After 6 months and every February and August you are entitled to 2 yearly bonuses depending on performance up to 200 Euro each.

- Full training for 2 weeks
- Health insurance following 6 months of employment
- Career progression opportunities

- Free Transport service to the office from the following locations

- Bugibba (in front of Store Top Choice)
- Qawra (in front of Store Bella Vista)
- Pembroke (Park & Ride)
- Portomaso (Roundabout)
- St. Julians (Balluta Kiosk opposite Malta Marriot Hotel&Spa)
- Sliema (in front of Victoria Hotel, next to St. James Hospital)
- Gzira (in front of the Store Sparkle Image)
- Msida Skatepark (in front of the Store Turkish Minimarket)

Relocation
- Pick up at the airport to the hotel
- 5 nights Hotel paid by the company
- Flight reimbursement up to 200 Euro

Are you ready? Send your application to madicken.noren@cbtalents.org

Job Tags

Full time, Relocation, Night shift, Afternoon shift,

Similar Jobs

Stonewall Kitchen

Warehouse Picker Packer - 1st Shift Job at Stonewall Kitchen

DescriptionThe Warehouse Picker Packer is responsible for performing duties on and off the shipping line related to the stocking, picking, packing, confirmation, labeling, fulfillment, and processing of orders.Why youll love working here: Work with a team thats... 

Pineview Family Dental

Full Time Dental Assistant Job at Pineview Family Dental

 ...youre looking for! We are a growing, high end, private Prescott dental office currently seeking a full time dental assistant who would...  ...-Take X-rays -Impressions, pour up models, send and receive Lab cases -Educate patients on appropriate oral hygiene protocols... 

Oori Foods- 1247 Solano Ave

Line Cook Job at Oori Foods- 1247 Solano Ave

 ...We serve fast, fresh, and unique food inspired by traditional Asian cuisine in a fast paced, casual restaurant environment. We're looking for friendly, reliable, self motivated team members to join our location in Albany! Hours are flexible, hourly pay of $17-$26/HR +... 

Esri

Sr. Software Development Engineer - JavaScript Job at Esri

 ...Overview Are you passionate about making good software? So are we! In the past few years, Esri has put a large effort into making Indoor GIS accessible and powerful for both consumers and experts, across all platforms and devices. We are dedicated to continually expanding... 

Molson Coors

Manager Protective Intel & Event Security Job at Molson Coors

 ...crafting careers and creating new legacies. Crafted Highlight s : In the role of Manager, Protective Intelligence & Event Security working in Milwaukee, WI you will be part of the North American Legal team. You will lead the team responsible for...