CS/Content moderator Job at Cross Border Talents, Malta

TmxNKy9Sb3Z5aUFPSXVtNXNwTUxya0d1T3c9PQ==
  • Cross Border Talents
  • Malta

Job Description

Are you passionate about creating a safer online environment where scams, fraud and cyber grooming is prevented?

Do you speak one of the following languages? 

Dutch, Flemish, German

We have exciting opportunities for full time customer support/content moderators in sunny Malta with a start date of the 1st of February

As a customer support agent 70% of your work will include professionally responding to customer questions and complaints via email or live chat (no phone calls)

As a content moderator 30% of your work will be playing a crucial role in reviewing content across various marketplaces/apps, ensuring compliance with company guidelines and country specific laws. By doing so, you'll contribute to a secure online space for users to interact with each other.

- Understand, follow and remain knowledgeable of clients policies and guidelines.
- Visually navigate and review images, accounts and text-based content.
-Provide accurate, valid, and complete information to customers by using appropriate methods/tools.
- Meet personal/customer targets.
- Evaluate and make decisions in accordance with defined policies and guidelines.
- Report and provide feedback on trends, common end-user mistakes and questions to manager in a timely manner.
- Escalate violations of client policies and instances of fraud using internal tools and processes.
- Identify improvement opportunities in workflow, automation and suggest solutions to relevant teams.
- Interface effectively with other international and client teams.
- Balance priorities of workflow in line with the stakeholder expectations.
- Participate in training to conduct correct and accurate moderation policies.
- Support different workflows, clients, and markets as and when required.
Familiar knowledge with Microsoft Office programs such as Excel and Word.

Working Schedule:
Please note that you must be available to work from 7am and late shifts until midnight rotational basis
7:15 AM - 15:30 PM
15:30 PM - 00:00

Working 5 days, 2 days off

KPI (Performance bonus)
After 6 months and every February and August you are entitled to 2 yearly bonuses depending on performance up to 200 Euro each.

- Full training for 2 weeks
- Health insurance following 6 months of employment
- Career progression opportunities

- Free Transport service to the office from the following locations

- Bugibba (in front of Store Top Choice)
- Qawra (in front of Store Bella Vista)
- Pembroke (Park & Ride)
- Portomaso (Roundabout)
- St. Julians (Balluta Kiosk opposite Malta Marriot Hotel&Spa)
- Sliema (in front of Victoria Hotel, next to St. James Hospital)
- Gzira (in front of the Store Sparkle Image)
- Msida Skatepark (in front of the Store Turkish Minimarket)

Relocation
- Pick up at the airport to the hotel
- 5 nights Hotel paid by the company
- Flight reimbursement up to 200 Euro

Are you ready? Send your application to madicken.noren@cbtalents.org

Job Tags

Full time, Relocation, Night shift, Afternoon shift,

Similar Jobs

Johnson Security Bureau, Inc.

Security Officer Construction Site (OSHA Required) Job at Johnson Security Bureau, Inc.

 ...Job Title : Security Officer Construction Site (OSHA Required) Location: Brooklyn, New York Join a Legacy of Excellence! Work...  ...client's and company's assets from theft, assault, fire or other safety issues Ability to work independently and with other team member... 

White Force Outsourcing Pvt Ltd

Sales Manager Job at White Force Outsourcing Pvt Ltd

 ...Position - Sales Manager Location - Rajkot experience - Minimum (9 Years up to 12 years) Job Profile: # Searching for new...  ...support material for the sales team. Experience # Industrial Marketing # Automobile Industries # Foundry Industries experience... 

Huntley Hospital

Patient Transporter - Huntley, Part-time, Evenings Job at Huntley Hospital

The salary range for this position is $16.60 - $22.41 (Hourly Rate) Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is...

State of Florida

STATE ATTORNEY'S OFFICE, 20TH CIRCUIT- INVESTIGATOR I - 21015148 Job at State of Florida

 ...Requisition No:868706 Agency: Justice Administrative Commission Working Title: STATE ATTORNEY'S OFFICE, 20TH CIRCUIT...  ...LAW ENFORCEMENT CERTIFICATION AND FIVE YEARS OF SWORN CRIMINAL INVESTIGATIVE EXPERIENCE WILL BE CONSIDERED . Candidate screening process... 

Capital One

Director, Corporate Communications Job at Capital One

 ...Overview Director, Corporate Communications The full-spectrum Capital One Communications team is responsible for all aspects of the companys communications strategy and execution in order to propel business imperatives while promoting and protecting the reputation...