Job Description

Position Summary:

St. Thomas CHC is seeking a Licensed Practical Nurse (LPN) or Registered Nurse (RN)  to serve as a clinical leader, mentor, and coordinator within our team-based primary care model. This role is responsible for overseeing the daily activities of medical assistants (MAs), supporting provider needs, maintaining clinic flow, and playing a key role in population health outreach and community engagement. This is a leadership position focused on team supervision, care coordination, and health system improvement.

Key Responsibilities:

Leadership & Medical Assistant Management

Supervises and mentors medical assistants, ensuring adherence to workflows, documentation, and patient care standards.
Supports optimization of provider support and clinic flow through coordination with clinic staff.
Serves as a clinical resource and supports MA onboarding, training, and performance improvement in collaboration with Nursing 
leadership.

Provider Support & Clinic Operations

Facilitates smooth clinic operations by ensuring patients are prepared for visits, supporting follow-up coordination, and aligning   
preventive care needs.
Helps maintain schedule efficiency by identifying and filling gaps in provider availability.

Community Engagement & Health Promotion

Develop and maintain relationships with local schools and community organizations to provide access to physicals, vaccines, and
wellness services.
Participate in or coordinate school-based clinics, vaccine events, and other outreach efforts to extend care beyond the clinic walls.

Population Health & Preventive Outreach

Use population health tools and payer reports to identify patients overdue for preventive or chronic care.
Partner with health coaches and front desk staff to bring patients back into care.
Help close care gaps and support quality measures for prevention and chronic conditions.
Align outreach with insurance priorities like reducing ER use, increasing screenings, and meeting value-based care goals.
Support ACO efforts through follow-up, quality tracking, and improved patient outcomes

Care Coordination & Patient Support

Supports care teams by identifying patients in need of chronic condition support and facilitating appropriate referrals, including to
health coaches.
Educates patients on clinical devices (e.g., BP cuffs, glucometers, CGMs) and injectable medications to improve self-management.
Promotes medication adherence through patient education and ongoing support.
Inventory & Equipment Oversight

Oversee vaccine, medication, and medical supply inventory, ensuring timely reordering and proper storage.
Monitor for and report broken or malfunctioning equipment, helping ensure a safe, well-equipped care environment.

Other Duties

• Attends nursing and general staff meetings as scheduled.
• Supports the policies and procedures of St. Thomas Community Health Centers and assists in policy review as requested.
• Demonstrates consistent and timely attendance
• Promotes positive and productive communication with clinic staff.
• Utilizes established communication channels and appropriate lines of authority for problem-solving.
• Assists in documentation of incidents and participates in safety and emergency preparedness drills.
• Performs other duties as requested by the Chief Nursing Officer and Medical Director.
• Maintains HIPAA compliance.

Qualifications:

Required:

Current and valid LPN or RN license in (Louisiana)
CPR/BLS certification
Experience supervising or leading clinical support staff (formally or informally)
Strong organizational, communication, and teaching skills
Knowledge of pediatric and adult preventive care and immunization schedules
Comfort working with EHR systems and basic clinical data reports
Preferred:

Background in community or public health settings
Familiarity with population health tools, ACO participation, or value-based care initiatives
Bilingual or culturally responsive communication skills
Work Environment & Schedule:

Clinic-based, Monday–Friday, with some Saturdays and community or school-based events
Team-oriented, collaborative, and mission-driven workplace culture
Involves both administrative and clinical oversight responsibilities

St. Thomas Community Health Center is an equal opportunity employer dedicated to providing high-quality, inclusive care and improving the health of our community through prevention, outreach, and teamwork.

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