Call Center Representative (Remote after Training) Job at E-ZPass MA/TransCore, Auburn, MA

TkZBNy94a3Z4aUlLTE82OXNKa1ByMFNuTlE9PQ==
  • E-ZPass MA/TransCore
  • Auburn, MA

Job Description

Call Center Representative (Remote after Training) Location Auburn, MA :

Shift:

Monday - Friday, 10:30AM - 7:00PM

All employees are required to work 1-2 Saturdays per month from 9AM - 1PM (with time off during the week to maintain 40 hour work week)

Training is in the Auburn office for approximately 6-8 weeks. You will be able to work from home once training is completed. This is a paid training.

Summary : Under the direction of the Customer Communications Supervisors, the Customer Communications Representative is the primary customer service interface for the E-ZPass MA Program. The CSR is responsible for all telephone, e-mail, and chat account maintenance. The CSR determines the accuracy of account information, and ensures all required information is provided for security. The CSR enters information into the database, processes payments, and assists patrons in understanding EZPass MA procedures regarding payment options, information changes and Violations enforcement. This responsibility includes ensuring E-ZPass MA patrons' service requirements are protected and accounted for in accordance with TransCore and MassDOT's standards of performance.

Essential Duties and Responsibilities :

  • Process telephone, email & chat inquiries, fax information/applications to customer if required.
  • Perform account maintenance, including address changes, vehicle changes, transponder changes, payments, adjustments, statement requests and fastener strip requests.
  • Research toll overcharges, v-tolls, and submit for adjustments.
  • Provide assistance to process/update expired credit cards, option changes, replenishment amounts, balance thresholds, address changes, add tags, process applications, and correspondence.
  • Prepare reports to include daily Phone Call Log.
  • Cash out and prepare deposit at the end of shift.
  • Work a rotating weekend schedule.
  • File applications and other paper work as necessary.
  • Responsible for maintaining a weekly average “Not Ready” of 15% or less.
  • Prepared to take calls and/or start workday exactly at start of shift. Computer is to be logged in and phone is open and ready to take a call precisely at the beginning of a shift.
  • Participate in the Quality Assurance process: Call Monitoring and auditing of Log Sheets and Correspondence on a monthly basis.
  • Adhere to structured break and lunch schedules. This includes clear communication with leadership staff for leaving the Customer Communications department for any reason.
  • Must remain professional under every circumstance with patrons and staff members.
  • Perform other duties as directed by TransCore management.

Requirements:

  • High School Diploma or Equivalent Strongly Preferred
  • Proficient computer and typing skills
  • Must pass a drug screen and background check
  • Must be able to reliably commute to our Auburn, MA office

TransCore is an Equal Opportunity Employer - EEO/AA/M/F/Vet/Disabilit y

Job Types: Full-time, Contract, Temporary

Pay: $16.50 per hour

Shift:

  • 8 hour shift
  • Day shift

Weekly day range:

  • Monday to Friday
  • Weekends as needed

Work setting:

  • In-person

Application Question(s):

  • What is your minimum salary requirement?

Education:

  • High school or equivalent (Preferred)

Work Location: In person

Job Tags

Hourly pay, Full time, Contract work, Temporary work, Remote job, Shift work, Day shift, Saturday, Monday to Friday,

Similar Jobs

Dondlinger & Sons Construction Co. Inc.

Safety Coordinator Job at Dondlinger & Sons Construction Co. Inc.

 ...our exciting future. Dondlinger Construction is an EEO Employer. Women and Minorities are encouraged to apply. Job Title: Safety Coordinator Job Responsibilities Assist with jobsite safety inspections, audits and on-site safety support. Manage work related... 

Northeast Air Sealing

Insulation Assistant Job at Northeast Air Sealing

 ...Northeast Air Sealing (NAS) Start Your Career in the Trades No Experience Needed Are you looking for a hands-on career where you...  ...have these? No problem well help you earn them: DOT Medical Card OSHA 10 Certification Lead Paint RRP... 

Brightwild

Overnight Security Officer Job at Brightwild

 ...Brightwild is hiring an Overnight Security Officer to help keep our properties and guests safe, secure, and supported after hours. This role is essential in ensuring a peaceful, well-managed environment overnight. Youll be responsible for conducting property patrols... 

QISG

Civil & Structural Engineer Job at QISG

 ...About the Role We are seeking a Civil & Structural Engineer to join our team supporting full EPC (Engineering, Procurement, and Construction) projects in the power sector. This includes work on gas turbines, renewables, battery energy storage systems (BESS), substations... 

Trax

Director, User Growth and Integrated Marketing Job at Trax

 ...The Role Director, User Growth and Integrated Marketing City: Chicago About Trax: At Shopkick, our Director of User Growth...  ...spanning paid media (Google, Apple, Meta, etc.), programmatic, SEO/ASO, affiliate, influencer, referral programs, and partner marketing...