Shift:
Monday - Friday, 10:30AM - 7:00PM
All employees are required to work 1-2 Saturdays per month from 9AM - 1PM (with time off during the week to maintain 40 hour work week)
Training is in the Auburn office for approximately 6-8 weeks. You will be able to work from home once training is completed. This is a paid training.
Summary : Under the direction of the Customer Communications Supervisors, the Customer Communications Representative is the primary customer service interface for the E-ZPass MA Program. The CSR is responsible for all telephone, e-mail, and chat account maintenance. The CSR determines the accuracy of account information, and ensures all required information is provided for security. The CSR enters information into the database, processes payments, and assists patrons in understanding EZPass MA procedures regarding payment options, information changes and Violations enforcement. This responsibility includes ensuring E-ZPass MA patrons' service requirements are protected and accounted for in accordance with TransCore and MassDOT's standards of performance.
Essential Duties and Responsibilities :
Requirements:
TransCore is an Equal Opportunity Employer - EEO/AA/M/F/Vet/Disabilit y
Job Types: Full-time, Contract, Temporary
Pay: $16.50 per hour
Shift:
Weekly day range:
Work setting:
Application Question(s):
Education:
Work Location: In person
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