Call Center Representative (Remote after Training) Job at E-ZPass MA/TransCore, Auburn, MA

TkZBNy94a3Z4aUlLTE82OXNKa1ByMFNuTlE9PQ==
  • E-ZPass MA/TransCore
  • Auburn, MA

Job Description

Call Center Representative (Remote after Training) Location Auburn, MA :

Shift:

Monday - Friday, 10:30AM - 7:00PM

All employees are required to work 1-2 Saturdays per month from 9AM - 1PM (with time off during the week to maintain 40 hour work week)

Training is in the Auburn office for approximately 6-8 weeks. You will be able to work from home once training is completed. This is a paid training.

Summary : Under the direction of the Customer Communications Supervisors, the Customer Communications Representative is the primary customer service interface for the E-ZPass MA Program. The CSR is responsible for all telephone, e-mail, and chat account maintenance. The CSR determines the accuracy of account information, and ensures all required information is provided for security. The CSR enters information into the database, processes payments, and assists patrons in understanding EZPass MA procedures regarding payment options, information changes and Violations enforcement. This responsibility includes ensuring E-ZPass MA patrons' service requirements are protected and accounted for in accordance with TransCore and MassDOT's standards of performance.

Essential Duties and Responsibilities :

  • Process telephone, email & chat inquiries, fax information/applications to customer if required.
  • Perform account maintenance, including address changes, vehicle changes, transponder changes, payments, adjustments, statement requests and fastener strip requests.
  • Research toll overcharges, v-tolls, and submit for adjustments.
  • Provide assistance to process/update expired credit cards, option changes, replenishment amounts, balance thresholds, address changes, add tags, process applications, and correspondence.
  • Prepare reports to include daily Phone Call Log.
  • Cash out and prepare deposit at the end of shift.
  • Work a rotating weekend schedule.
  • File applications and other paper work as necessary.
  • Responsible for maintaining a weekly average “Not Ready” of 15% or less.
  • Prepared to take calls and/or start workday exactly at start of shift. Computer is to be logged in and phone is open and ready to take a call precisely at the beginning of a shift.
  • Participate in the Quality Assurance process: Call Monitoring and auditing of Log Sheets and Correspondence on a monthly basis.
  • Adhere to structured break and lunch schedules. This includes clear communication with leadership staff for leaving the Customer Communications department for any reason.
  • Must remain professional under every circumstance with patrons and staff members.
  • Perform other duties as directed by TransCore management.

Requirements:

  • High School Diploma or Equivalent Strongly Preferred
  • Proficient computer and typing skills
  • Must pass a drug screen and background check
  • Must be able to reliably commute to our Auburn, MA office

TransCore is an Equal Opportunity Employer - EEO/AA/M/F/Vet/Disabilit y

Job Types: Full-time, Contract, Temporary

Pay: $16.50 per hour

Shift:

  • 8 hour shift
  • Day shift

Weekly day range:

  • Monday to Friday
  • Weekends as needed

Work setting:

  • In-person

Application Question(s):

  • What is your minimum salary requirement?

Education:

  • High school or equivalent (Preferred)

Work Location: In person

Job Tags

Hourly pay, Full time, Contract work, Temporary work, Remote job, Shift work, Day shift, Saturday, Monday to Friday,

Similar Jobs

Confederated Tribes and Bands of the Yakama Nation

Sureveillance Agent Job at Confederated Tribes and Bands of the Yakama Nation

 ...Announcement #2025-372 Surveillance Agent Gaming Commission-Surveillance Hourly Wage $16.53/Regular...  ...pass a pre-employment drug test. Preferred Requirements: Enrolled Yakama Preference, but all qualified applicants are encouraged... 

Liberty Personnel Services, Inc.

Red Team Security Lead Job at Liberty Personnel Services, Inc.

 ...Job Details: AI Red Team Specialist Are you aRed Team Security Specialist with a knack for breaking things and a passion for Artificial Intelligence (AI)? We're looking for someone to join our team to test the security of our AI systems and traditional infrastructure... 

Garden Spot Village

CNA Training - Free Tuition Job at Garden Spot Village

Certified Nurse Assistant Training ProgramAbout Garden Spot VillageGarden Spot Communities has evolved into a community that thrives...  ...team committed to compassion, respect, and integrity. As a CNA, youll play a critical role in providing residents with safe, high... 

Marriott International

Parking Valet Job at Marriott International

 ...commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, and buses, to ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic. Supply guests with directions and information regarding property amenities,... 

Greater Baltimore Medical Center Healthcare

Associate Chief Medical Officer & VP Medical Affairs Job at Greater Baltimore Medical Center Healthcare

 ...The Associate Chief Medical Officer (ACMO) and Vice President of Medical Affairs (VPMA) at the hospital plays a pivotal leadership role in advancing clinical excellence, patient safety, and operational effectiveness across the hospital. With a primary reporting relationship...