Job Description

We’re hiring dedicated professionals to join our remote call center team. Support nonprofit organizations by managing donor calls and helping drive their missions forward.

Responsibilities:

• Independent Contractor
• Inbound and outbound donor calls
• Log data with accuracy and speed
• Provide helpful, friendly service
• Provide program details when needed
• Consistently meet performance goals
  

Requirements

• Must be in the United States of America (States excluded are California, Louisana, Delaware, Massachusetts, South Dakota, Vermont, Washington, West Virginia, and Wyoming).
• High school diploma or GED
• 2+ years of Call Center experience
• 2+ years of Customer Service experience
• 6 months remote or 1 year on-site experience
• Solid communication skills
• Microsoft Office proficiency
• Quiet home setup and flexible schedule
• Must be able to follow written and verbal communication
• Must complete a video voice assessment
  

Technology Requirements:

• Windows 11 ONLY – No Chromebooks or Apple
  
• 16 GB RAM computer is preferred
  
• Dual monitors (highly suggested)
  
• Noise-canceling USB headset (not required during application) ( No wireless or bluetooth headset)
  
• Hardwired, high speed internet connection (not required during application ) ( No wifi, cellular, or satellite connection) 
  

Benefits

• Start at $13–$15/hour ( $0.20 to $0.35 per talk minute)
• Set your own hours
• Growth and promotion opportunities
• Work from the comfort of home
  
• No outbound calls or sales
  

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