Bilingual Customer Service Rep Job at Five Star Call Centers, Remote

TkZFOStCZ294aUlJTCttNHZaUU1xa2V2TkE9PQ==
  • Five Star Call Centers
  • Remote

Job Description

We are seeking motivated team members to support our rewards program, assisting members with questions about redeeming rewards such as gift cards and products. The rewards program encourages healthy behaviors, including doctor visits, lifestyle programs, and challenges.

This is  work-at-home for individuals living in the states of : Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

Qualifications

  • Previous 1 year experience handling PHI/HIPAA covered entities preferred, but not required
  • Previous 1 year customer service or customer support experience required
  • Previous 1 year call center or office background experience required
  • Bilingual/Fluent in English and Spanish
  • Technical savvy able to toggle between multiple browsers & systems using dual monitors
  • Previous remote work from home experience preferred
  • Quick learner and able to work independently
  • Type 35 words per minute accurately
  • Strong phone and enthusiastic verbal communication skills along with active listening
  • Must be 18 years of age
  • A background check applicable with state and federal laws will be required

Responsibilities

  • Manage large amounts of inbound calls in a timely manner
  • Follow a highly scripted workflow to complete accurate verification and assist callers with all requests
  • Identify customers' needs, clarify information, research and provide solutions and/or alternatives
  • Access company and client resources provided to accurately handle the call
  • Skillfully change from one task to another without loss of efficiency or composure
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times
  • Remain positive and professional in all customer interactions
  • Flexibility to cross train as requested

Equipment Provided - Equipment will be shipped to you.

  • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs/not wifi) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)  Childcare for anyone 4 years of age and younger is required.

Pay & Benefits

  • Starting pay - $17/hour, plus shift differential (extra $1/hr nights & wkds) 
  • Work hours - Shifts between 7:00am-9:30 pm (CST) ; Work Days - Mon-Fri 
  • Paid Training - typically 1 week from 8:00am-5:00pm (CST)
  • Status - Full time-Benefit (40 hrs) eligible 1st of month after 60 days

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and required of the job.  Click here to read the full description.

NOT YOUR ORDINARY CALL CENTERᵀᴹ

Job Tags

Full time, Shift work, Night shift,

Similar Jobs

EY

EY-Parthenon - Corporate Finance - Business Valuation - Senior Associate - Los Angeles Job at EY

 ...career wherever you want it to go. Join EY and help to build a better working world. EY-Parthenon Corporate Finance Business Valuation Senior Associate The opportunity EY-Parthenons unique combination of transformative strategy, transactions and corporate... 

The Forehand Agency

Inside Sales Representative — Work from Home Job at The Forehand Agency

 ...high-volume inbound and outbound contact. This remote-friendly, work-from-home role emphasizes consultative selling, pipeline management,...  ...Qualifications High school diploma or equivalent; college students, recent graduates, interns, and career changers are encouraged... 

Chick-fil-A - Concord Township

Kitchen Line Cook / Kitchen Prep/ Back of House $14 - $22 Job at Chick-fil-A - Concord Township

 ...help us get your unique personality. Our kitchen staff work in a fast paced, high energy environment. The responsibility of our...  ...-fil-A recipes and oversee the production of the highest quality food with precision and accuracy, continually observing and implementing... 

Magnum Magnetics Corporation

Chemical Engineer Job at Magnum Magnetics Corporation

 ...Job Title: Chemical Engineer - Pressure Sensitive Tape Manufacturing (Hot Melt Adhesives) Location: Marietta, OH Experience Level: 2-10 years About the Role We are seeking a highly motivated Chemical Engineer with hands-on experience in pressure sensitive... 

University of York Computer Science

Playful Learning at York Administrator Job at University of York Computer Science

 ...activities. Help to deliver PLaY Group initiatives and events with administrative support appropriate to the detailed role description....  ...Holland (Biology, ****@*****.***) or Laura Mitchell (School of Business and Society, ****@*****.***). The University...