• Serves as a subject matter expert (SME) responsible for the overall design, architecture, and implementation of the Customer Relationship Management Tools (CRMs) in Microsoft Dynamics, as well as their integration with other systems. • Defines the logical, technical, and physical architecture for the Microsoft Dynamics CRM solution • Develops a ready Customer Relationship Management solution in Microsoft Dynamics, prioritizing the Department of Economic and Workforce Development.
Directs the day-to-day administration, support, maintenance and monitoring of the Microsoft Dynamics CRM solution, including customizations and configurations. • Develops and implements, and trains others to develop in Microsoft Dynamics. • Helps gather and document requirements from non-technical business users. • Uses technical expertise to translate business requirements into effective system requirements and functional design documents. • Collaborates with business analysts, project managers, and other technical staff to understand business requirements and translate them into technical solutions. • Assist with any data migration tasks, to and from the Microsoft Dynamics CRM solution. • Prototypes and demos recommended solutions for users. • Integrates Microsoft Dynamics CRM with third-party applications, databases and external systems, where necessary. • Provide ongoing technical support and training for end-users. • Perform regular quality assurance and testing to ensure the solution meets the needs of the end-user. • Assist with the project planning, scheduling and deployment of the new CRM features.
• Education: Bachelor’s Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business or other related discipline. • 7 years of experience in IT industry • 3 years of experience as a technical expert in an IT organization • 3 years of experience developing in Microsoft Dynamics • Proficiency in Microsoft Dynamics 365 CRM Development and customization • Experience with Javascript, C#, .NET, and Web Services • Knowledge of Dynamics 365 APIs and SDKs • Understanding of Customer Relationship Management solutions • Experience with SQL, database management and data migration techniques • Strong communication skills and ability to work in a team environment • Problem solving skills.
• Master’s Degree in Computer Science, Information Systems, or other related field or equivalent work experience. • Experience building a CRM solution in Microsoft Dynamics from design through development (Full Life Cycle) • Strong understanding of CRM data modeling, workflows and user interface customization • Familiarity with Microsoft Power Platform (Power BI, Power Automate, Power Apps) • Familiarity with Microsoft SharePoint
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