Job Description

JOB SUMMARY/PURPOSE

Delta Utilities is seeking an AMR (Automated Meter Reading) & ERT (Encoder Remote Transmitter) Maintenance Meter Reader to read industrial, commercial and residential meters by assigned routes and/or appointment to ensure timely and accurate monthly measurement of energy consumption. Ability to identify and work non-registering equipment including programming and installing ERT devices.

ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS

• Reads gas meters by operating automated reading equipment: Mobile Collector / Hand Held units. 
• Loads assigned computer discs into the Hand Held unit / Mobile Collector computer and frequently monitor the computer to ensure acceptable daily response rates. Downloads and returns discs for processing.
• Verifies meter identification numbers and document readings to assure timely and accurate billing of our customers’ energy consumption.
• Plots daily route using charts, maps, and existing procedures to ensure effective operation of the Mobile Collector technology.
• Participates in the continuous improvement of route/cycle structure. Makes notes and changes location codes and data describing customer premises to help other meter readers perform their duties in a safe and more efficient manner.
• Observes, notes and reports irregularities of route, Mobile Collector equipment, vehicle, and response of Encoder Receiver Transmitters (ERT’s), to ensure supervision is aware of any potential problems.
• Responds to our internal and external customers’ requests, questions, and concerns in a manner that meets customer expectations.
• Partners with customer relations providing information and prompt resolutions to customer account and audit requests.
• Observes documents and communicates gas leaks, suspected gas theft, or malfunctioning of equipment and other hazardous conditions to ensure customer and employee safety and compliance with company policy.
• Participates in training and cross training to increase job knowledge and competency.
• Able to provide and maintain a valid Driver’s License and safe driving record.
• Identify non-registering ERT’s.
• Works investigate ERT orders, including ability and knowledge to use the necessary equipment and tools to re-program an existing ERT or to install and program new ERT device on meter.
• Ability to read meters either using mobile collector or handheld Itron device.
• Manual reads (gauges and other larger meters), re-read orders.
• In certain locations, may require overnight stay for mobile collecting.

MINIMUM REQUIREMENTS

Minimum education required of the position

• Requires a high school diploma or the equivalent knowledge of English, mathematics (addition, subtraction, multiplication, division, fractions and percentages), punctuation, grammar and spelling.

Minimum experience required of the position

• Requires a minimum of 2 years of current work experience in meter reading operations.
• Knowledgeable with Itron Meter Reading Equipment

Minimum knowledge, skills and abilities preferred of the position

• Able to demonstrate commitment to compliance with applicable laws and regulations, the Company’s Ethics and Compliance Code of Conduct, and other Company policies and procedures and do so consistently, take all required training courses and do so timely.
• Able to demonstrate respect for all individuals, adhere to the Company’s values and business practices and do both consistently.
• Able to meet and maintain performance and attendance criteria for the job.
• Able to demonstrate thorough working knowledge of the policies, practices, procedures and business processes supporting manual meter reading, automatic meter reading and ERT maintenance processes, including ability to understand and develop working knowledge of software and hardware components.
• Able to demonstrate a working knowledge of the meter reading cycles, segments and routes.
• Able to use mainframe software programs such as Mobile Data.
• Able to demonstrate ability to operate a personal computer, including working knowledge of word processing software.
• Able to understand and evaluate software, hardware and other technology.
• Able to use the proper tools for any given job.
• Able to demonstrate and utilize effective oral and written communication skills.
• Able to communicate clearly and effectively with customers on the routes in a courteous and professional manner.
• Able to meet all physical requirements, competency-based assessments, pre-employment background checks, pre-employment drug screen and other selection criteria determined by the company.

Any certificates, licenses, etc. required for the position

• Must possess a valid Driver's License.

Please Note:  This positions primary office location would be in Shreveport, Louisiana. But it can also work out of our North Louisiana Service area of Shreveport & Ruston, Louisiana. We are not offering relocation at this time.

Travel: This position will have up to 20% annual travel to other facilities within our Louisiana and Mississippi locations. A company vehicle will be provided. 85%-95% will be driving your assigned business route daily.

Physical Requirements:

• Able to work inside a vehicle and or outside for most of the workday.
• Able to sit for extended periods of time.
• Able to view a personal computer or laptop screen for extended periods of time.
• Able to operate a motor vehicle, including ability to enter and exit vehicle unassisted.
• Able to adapt easily to changing work schedules.
• Able to work overtime (scheduled and/or unscheduled, nights and/or weekends) occasionally, as needed or required to meet established deadlines.
• Able to work with moderate daily pressure to meet deadlines.
• Able to be included in random drug screen pool required for DOT drivers and DOT safety sensitive positions.

Working Conditions:

This job description reflects an assignment of essential functions; it does not prescribe or restrict the tasks for this position. Other duties and tasks may be assigned to this position at the Company’s discretion.

About Delta Utilities

Delta Utilities is a leading natural gas utility with a focus on safe, dependable service to customers. Headquartered in New Orleans, Louisiana, the utility will serve nearly

600,000 customers and become one of the leading natural gas providers in Louisiana and Mississippi and among the top 40 providers in the United States.

In 2023, Entergy announced that it had entered into an agreement with Delta Utilities to sell its Louisiana gas distribution business. The natural gas utility currently serves more than 200,000 customers across East Baton Rouge and Orleans parishes. In February 2024, Delta Utilities entered into an agreement with CenterPoint Energy to acquire its Louisiana and Mississippi natural gas businesses, which currently serve approximately 381,000 customers. Once the transactions are complete, Entergy's Louisiana natural gas operations and CenterPoint Energy's Louisiana and Mississippi natural gas systems will be operated by Delta Utilities. Learn more:

Delta Utilities and associated entities are equal-opportunity employers. We do not discriminate against employees or applicants for employment on any legally recognized basis or any protected class under federal, state, or local law.

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